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“only if nothing else” 2 of 5 stars
Review of BEST WESTERN Gateway Adirondack Inn

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BEST WESTERN Gateway Adirondack Inn
2.0 of 5 Hotel   |   175 North Genesee Street, Utica, NY 13502   |  
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Stay 2X get $50 gift card
Ranked #7 of 12 Hotels in Utica
fairland, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“only if nothing else”
2 of 5 stars Reviewed October 15, 2013

we stayed there because we could not find anything else on a Saturday night during leaf watching season in new York. it's a hotel built in the 50' s that had little updates. the rooms had new fixtures but when the water for the shower turns cold from hot without touching anything... car alarms going off at 1 a.m. people sitting their cars . security? we tried to get breakfast but the tour bus group got there first and they consumed the breakfast area we tried to just get coffee from the coffee machine what came out of the "coffee" machine is anybody's guess. if you expect a lot for what you pay this isn't it. so don't pay a lot if you stay here.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kayla W, Front Office Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review, October 16, 2013
Thank you so very much for your recent review of your stay here at our property. We are very sorry that we did not meet your expectations during your stay. You comments will be brought to the attention of our maintenance department to ensure that our water is properly working. We do have many tour groups that come in during this beautiful fall season, and we truly do apologize that you were unable to enjoy our breakfast because it was so busy. Again, I do apologize for anything that went wrong during your stay and hope that you will come back and give us another try if you are ever in the area. If I can be of any assistance in the future, please feel free to contact me at 315.732.4121 and I will be glad to assist you.

Thank you
Kayla White
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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140 reviews from our community

Traveler rating
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    42
    20
    14
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Hamden, Connecticut
Top Contributor
176 reviews 176 reviews
19 hotel reviews
Reviews in 61 cities Reviews in 61 cities
145 helpful votes 145 helpful votes
3 of 5 stars Reviewed October 14, 2013

I stayed here last night. The service was good. The room was ok but worn out. The plumbing fixture on the john was the loud type you get in turnpike restrooms. The neighborhood was industrial and the train whistles would occasionally wake me up. This place was OK but could use a major make-over...and...if they do, add sound proofing!!

  • Stayed October 2013, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kayla W, Front Office Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review, October 15, 2013
Thank you for your review on your recent stay at our property. We here at Best Western pride ourselves in our customer service and are pleased that you thought our service was good! We hope to make improvements to our property in the future and will take your comments into consideration when renovating. I hope you will consider staying with us again when you are in Utica.

Thank you
Kayla White
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 13, 2013

Conveniently located. Good staff. Have stayed many times and always find it a bit noisy. Wish they had a better breakfast because my wife has dietary restrictions but there's a great cafe down the street that opens early.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kayla W, Front Office Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review, October 14, 2013
Thank you so much for your review on your recent stay at our property. We pride ourselves in our customer service and are so glad that we could provide you with superior customer service. We are always accepting new ideas for our breakfast and welcome your comments for suggesstions. Thank you again, and we hope you will stay with us again when you are in Utica.

Thank you
Kayla White
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed October 13, 2013

Travelling as a pair, we were relieved to have found this hotel. We had been on the road all day driving from Cleveland when we decided to pull off around Utica, it was a Thursday night and quite late, the first hotel we tried claimed to be fully booked - despite there being a fairly empty car park and when we later did a check, found rooms online! I won't mention names.

Nevertheless we decided to try the BW Gateway next and we were greeted warmly by the lady at the front desk who offered us a room with two queens at a good rate. I happily accepted.

The hotel maybe starting to show it's age around the edges but it has all that you might need. Our room was on the ground floor facing the driveway. The beds were clean, and the bathroom was well appointed.

As it was quite late we decided to order a pizza from the in room menu, which was delivered straight to our bedroom door.

In all, the hotel has all you might require from an overnight stop, plenty of parking, absolutely loads of places to eat all around, and the staff were very pleasant.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kayla W, Front Office Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review, October 14, 2013
Thank you so very much for your review on your recent stay at our property. We are so glad that we could provide you with a room that was clean and comfortable for you. We pride ourselves in customer service here at Best Western and are happy that we provided you with great service! We hope you will stay with us again if you are ever in the area again.

Thank you
Kayla White
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Canton, Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed October 10, 2013

We stayed at the Gateway Adirondack Best Western in Utica. It was clean, nice decor, with easy access to the rooms. Most are on the first floor. It is well located off the Thruway and close to a number of restaurants, both casual and fast food. Our stay, as a number before, was excellent with easy in and easy out.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kayla W, Front Office Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review, October 11, 2013
Thank you so very much for your review of your recent stay at our property. We are so happy that we could provide you with comfortable accomodations while you stayed here. Again, thank you so much for staying with us, and we hope to see you when you return to Utica!

Thank you
Kayla White
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lehigh Acres, United States
1 review
5 of 5 stars Reviewed September 28, 2013

Very comfortable and relaxing during a lengthy road trip. Staff most accomodating plus very informative of local eateries. Their pleasant demeaner made us feel at home. Room size was important since us older folk seem to need more room for mobility ease.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kayla W, Front Office Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review, October 1, 2013
Thank you so very much for your kind response of our hotel! We are so happy that we could provide you with a comfortable and relaxing stay during your road trip! We here at the Best Western pride ourselves in our customer service and we have a great staff who are always going the extra mile to accomodate our guests! Again, thank you so much for staying with us, and we hope to see you again if you are ever in the area!


Thank you

Kayla White
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
2 of 5 stars Reviewed August 20, 2013

At 2:30 am the HVAC system started to make a lot of noise and part of the ceiling came crashing down! Staff indicated that someone would look into the problem the next day, after we had checked out. We would not use this location but go to a different hotel and pay a little more for a good nights sleep.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kayla W, Front Office Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review, August 22, 2013
Thank you for your review on your recent stay at our property! I truly do apologize for this incident that took place while you were staying at our property. Rest assured, our maintenance department has repaired the HVAC system and everything is in proper working order. Although you mentioned you would not use this location again, we would love to have you come back and give us another try to make your stay outstanding. Should you wish to book with us again, please contact me directly at 315.732.4121 and I will be glad to help you!


Thank you
Kayla White
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Gateway Adirondack Inn

Address: 175 North Genesee Street, Utica, NY 13502
Phone Number:
Location: United States > New York > Utica
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #7 of 12 Hotels in Utica
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Gateway Adirondack Inn 2*
Number of rooms: 89
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Also Known As:
Best Western Gateway Adirondack Hotel Utica
Best Western Utica
Utica Best Western

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