tried to change from 1 bed to 2 the day after I booked but clerk couldn't understand what I wanted.Told her our adult son decided to travel with us and we needed 2 beds smoking room.She finally agreed to find me a room with 2 beds.When we arrived 3 days later there was no change to my resv. ,they ended giving a nonsmoking 2 bed .They brought us an ashtray and said we could smoke.Half an hour later they called to say they didn't know there was 3 in the room and to say we now could not smoke.Windows dirty, Wifi did not work, and cont.brkft consisted of bread,bagels and coffee.No juice,fruit,tea or sweets. Never anyone at the desk unless you rung the bell. Overall an uncomfortable, unfriendly place will NEVER stay here again.
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