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“My geneology trip to Troy,N.Y.” 5 of 5 stars
Review of BEST WESTERN PLUS Franklin Square Inn Troy/Albany

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BEST WESTERN PLUS Franklin Square Inn Troy/Albany
2.5 of 5 Hotel   |   1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)   |  
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Ranked #2 of 4 Hotels in Troy
GreenLeadersSilver level
Pinellas Park, Fl., United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“My geneology trip to Troy,N.Y.”
5 of 5 stars Reviewed October 9, 2013

I stayed at Best Western Plus Franklin Square Inn two years ago and was very pleased with the over all experience. When my sisters and I were going to Troy again it was a no brainer. Stay at the same hotel we were so pleased with last trip. And we were not disappointed. It was even better. The rooms had been refurbished and the whole place shone. I love the staff, and the way they treat the guests. There is no better place to stay in the Troy/Albany area. We plan on another trip next fall and will be staying there again.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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227 reviews from our community

Traveler rating
    120
    77
    17
    10
    3
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Any
English first
Troy, New York, United States
1 review
5 of 5 stars Reviewed October 9, 2013

If in this area, this should be where you stay. It is a bit more pricey than some others but has wonderful facilities including a laundry room and free breakfast, a top grade staff and wonderful rooms. I stay here every time when in the Albany/Troy area with my therapy dogs.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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Troy, New York, USA
2 reviews
5 of 5 stars Reviewed October 8, 2013

I stayed for one night in this hotel last June when I was looking for apartments in Troy. I know a Hilton closer to RPI but this place locates in Troy downtown and is more convenient. You can find CVS and restaurants nearby. Also buses are available to Albany. The room was comfortable and breakfast was awesome. It is quiet except the AC in summer...Anyway it is a good place.

Stayed June 2013, traveled on business
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kboyer42, General Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review, October 14, 2013
Thank you for staying with us on your most recent trip to RPI! We are located just a 0.4 mile walk away from the campus and within walking distance to many shops, restaurants and nightlife. We know you have options when staying in Troy, and we greatly value our RPI guests! Thank you again for choosing the BW Plus Franklin Square Inn!
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troy, United States
1 review
4 of 5 stars Reviewed October 3, 2013

Comfortable, clean accommodations, staff helpful with travel questions. Hotel is in walking distance of very good restaurants and interesting shops. Breakfast was excellent There was a noisy in room refrigerator but we didn't notify the desk so unfortunately the management may not be aware of it.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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kboyer42, General Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review, October 7, 2013
Thank you for taking the time to review our property! We are so happy to hear that you enjoyed your stay with us. However, we apologize that you experienced a problem with noise from your refrigerator! If you have the time, could you email the name on your reservation or room number so we may sent our maintenance staff to the correct room?
(Email: wgrey@franklinsquareinn.com)
Thank you again for staying with us and we look forward to having you with us again at the BW Plus Franklin Square Inn!
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Sherman, Connecticut
Top Contributor
123 reviews 123 reviews
7 hotel reviews
Reviews in 32 cities Reviews in 32 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed October 2, 2013

The Franklin Square Inn is located on the scenic river street in Troy. An easy walk to many great restaurants and local sights. Rooms are new and very well kept. Parking is ample. A great place to stay while in Troy.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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coxsackie, United States
1 review
5 of 5 stars Reviewed September 30, 2013

Excellent staff very polite ,clean, and helpful! we all had an excellent stay. My son had gotten married and had his reception at the Franklin Inn right across the street. A bunch of family and friends stayed at the best western along with the bride and groom. the convenient of the hotel was perfect no driving needed just a walk across the street. we had an awesome breakfast which was way more then we expected. a few family and friends had to stay down the street due to the bookings being full, but didn't nearly have the comforts that we had. Thank you for being such a memorable moment in this special day as it is something unforgettable!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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kboyer42, General Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review, October 7, 2013
Thank you for staying with us during your recent visit to the Franklin Plaza. We so enjoy having wedding guests stay with us and share in their big event! We take great pride in offering the best customer service and overall experience, both at our hotel and banquet hall and are so very pleased you enjoyed your weekend! We hope to have you stay with us again in the future!
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Portland, United States
1 review
4 of 5 stars Reviewed September 30, 2013

This was a nice and clean hotel. The staff were very helpful and the rooms were clean. Didnt have a blow dryer in the room though. We would stay here again especially if we were back for a wedding across the street. Nice and convenient.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Franklin Square Inn Troy/Albany

Address: 1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
Phone Number:
Location: United States > New York > Troy
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Troy
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Franklin Square Inn Troy/Albany 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
Located 0.4 miles from Rensselear Polytechnic Institute (RPI) and at the center of historic downtown Troy, the BEST WESTERN PLUS Franklin Square Inn Troy/Albany offers comfort and convenience within a short distance of all the major Albany, NY attractions. Stay at the BEST WESTERN PLUS Franklin Square Inn Troy/Albany as you attend your next wedding or event at one of our two luxurious ballrooms, the Franklin Plaza and Franklin Terrace. Make yourself at home in one of our luxurious 62 rooms. Standard rooms are available with either one king size bed or two queen size beds. Accessible rooms with specially designed bathroom grab bars, wheelchair accessible entrance ways, and roll in showers are available upon request. Upgrade to one of our deluxe rooms with a king size bed, whirlpool hot tub, and living area. Our two-room Fulton suite offers a king size bed, spa shower, living, dining and bar areas. All reservations include a full free hot breakfast, free high-speed wireless Internet access, free onsite parking, and free access to our gym and business center. All rooms are equipped with 32" inch flat screen television sets, refrigerators, individual cup coffee makers stocked with complimentary coffee and tea, hair dryers, and iron and ironing board sets. ... more   less 
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Also Known As:
Best Western Plus Franklin Square Inn Hotel Troy

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