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“A Hilton in name only” 3 of 5 stars
Review of Hilton Garden Inn Troy

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Hilton Garden Inn Troy
3.0 of 5 Hotel   |   235 Hoosick Street, Troy, NY 12180   |  
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Ranked #1 of 4 hotels in Troy
Singapore, Singapore
Top Contributor
108 reviews 108 reviews
23 hotel reviews
Reviews in 36 cities Reviews in 36 cities
90 helpful votes 90 helpful votes
“A Hilton in name only”
3 of 5 stars Reviewed July 14, 2012

We stayed here for a wedding. The hotel is pleasant and the rooms are okay. There are only two elevators serving the seven floors of the hotel, and they are used by the cleaning staff as well. The waits for the elevators could be long. The breakfast buffet was not overwelming, but still acceptable. The swmming pool is indoors, small and faces the main door. The gym is tiny. The lobby bar in pleasant, and the sports bar in the complex is large and looks fun.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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244 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Selkirk, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 12, 2012

We used the Hilton Garden Inn in Troy, NY as our base for our wedding last weekend. We had 35 out of town guests staying at the hotel, held our rehearsal dinner there and our wedding reception after party as well as next day breakfast. The whole experience was excellent from start to finish. No complaints from any of our wedding guests which was amazing. Our hotel event coordinator Kim Ryan was a total pleasure to deal with. She was organized, knowledgeable and professional. Would highly recommend the hotel and Kim.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upstate NY
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 12, 2012

While we did not personally stay at the hotel, we used it as our base of operations for all our out of town family during our daughter's wedding. Our family expressed their satisfaction with their hotel stay.

We hosted a get together after the wedding and a family brunch the following day. Kim, our event coordinator and catering manager, made hosting our events very easy. She was always friendly and considerate of our wishes. All we had to do was sit back and enjoy! Waitstaff provided excellent service catering to all our needs. They were dedicated to everyone having a good time. For example, Nancy, who oversaw the get together, even visited us at the Sunday brunch to make sure everything was going well.

If you have a social event coming up, you should consider the Hilton Garden Inn of Troy, NY.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Webster, NY
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed July 9, 2012

I had requested an early check in since I was traveling to Troy to attend a wedding. I called the hotel and asked if this could be accommodated. They said yes. When I arrived, they said the room would be ready in a half hour. I returned and was told it would be ready "sometime" after lunch. I had to get ready in a relative's room and could not check in until 8pm. Also the fire alarm went off at 10:30 pm. Not a real fire but it just added to my displeasure with this place.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Indialantic, Florida
Top Contributor
51 reviews 51 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 9, 2012

In town for business and this place is probably the best business travel hotel in town. The Recovery Sports Bar & Grill downstairs is good too.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rochester, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 9, 2012

This has got to be one of the most friendly and Helpful Hotel's that I have ever been to. From the Front desk people to House Keeping. It was like they couldn't wait to help me out. They even made a complimentary call to my room to see if there was anything that I needed. The food was absolutely wonderful, I had a great Salmon Dinner. The Room was spotlessly clean and the Bed was extremely comfortablel.
If I had to choose one thing I didn't care for it was the type of coffee they supply in the rooms. Other than that it was wonderful and I am planning on going back again.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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rochester new york
Top Contributor
90 reviews 90 reviews
27 hotel reviews
Reviews in 34 cities Reviews in 34 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 21, 2012

Very reasonable rates; good food for business meetings. Busy, loud sports bar; could use another option.

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hilton Garden Inn Troy

Address: 235 Hoosick Street, Troy, NY 12180
Phone Number:
Location: United States > New York > Troy
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 4 hotels in Troy
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Troy 3*
Reservation Options:
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Also Known As:
Hilton Garden Inn Troy Hotel Troy

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