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“Ripped off” 1 of 5 stars
Review of Econo Lodge Tonawanda

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Econo Lodge Tonawanda
2.0 of 5 Motel   |   2000 Niagara Falls Blvd., Tonawanda, NY 14150 (Formerly Grand Motor Inn)   |  
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Ranked #6 of 13 Hotels in Tonawanda
Michigan
1 review
1 helpful vote 1 helpful vote
“Ripped off”
1 of 5 stars Reviewed August 1, 2008

Would never come back!!! Room smelled musty. We were way overcharged for a Holiday weekend!!!

  • Stayed July 2007
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
econolodgetonawanda, Webmaster at Econo Lodge Tonawanda, responded to this review, August 9, 2012
Dear Guest,

Thank you for choosing the Econo Lodge, for your recent stay in our area in NY.

We appreciate your review and we take it as a serious observation towards improvement.

We are sorry for the housekeeping issues you experienced during your stay.

Please be informed that upon receipt of your review, we have taken the following steps:

a) The management and housekeeping department have resolved all the issues related to the maintenance of the rooms.

b) We could not track the overcharge issue, but special training has been imparted to the Hotel staff towards better guest services and hospitality.

We are sure, you would like to choose our hotel to feel and appreciate the changes during your next visit.

We welcome you once again!

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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51 reviews from our community

Traveler rating
    6
    7
    7
    7
    24
See reviews for
13
14
5
4
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Savannah
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 19, 2007

Our stay was quite pleasant. We did not any complaints. The staff performance was friendly. We would most likely stay at this Econo Lodge again. I reccommend that everyone should check it out especially because their rates are quite reasonable.

Stayed July 2007
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 3, 2006

It was the worst hotel experience I have ever had. My complaints were the maintenance, housekeeping, and worst of all was the staff performance. I was constantly called out of my name, many of my family and friends were in Buffalo for my son's wedding. It was so bad that some of the family requested their money back and found another hotel.

If you are ever in Buffalo, DO NOT STAY AT THE ECONO LODGE
Because of remarks made to me I plan on taking my complaint further but I wanted it to be known that if you are looking for a nice spot Econo lodge is not the place

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
econolodgetonawanda, Webmaster at Econo Lodge Tonawanda, responded to this review, August 9, 2012
Dear Guest,

Thank you for choosing the Econo Lodge, for your recent stay in our area near Buffalo.

We appreciate your review and take it as a serious point towards improvement.

We are sorry for the housekeeping issues you experienced during your stay.

Please be informed that upon receipt of your review, we have taken the following steps:

a) The management and housekeeping department have resolved all the issues related to the maintenance and housekeeping of the rooms.

b) Special training has been imparted to the Hotel staff towards better guest services and hospitality.

You can be sure to feel and appreciate the changes during your next visit.

We welcome you once again!

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Econo Lodge Tonawanda

Address: 2000 Niagara Falls Blvd., Tonawanda, NY 14150 (Formerly Grand Motor Inn)
Phone Number:
Location: United States > New York > Tonawanda
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #6 of 13 Hotels in Tonawanda
Price Range (Based on Average Rates): $
Hotel Class:2 star — Econo Lodge Tonawanda 2*
Number of rooms: 40
Official Description (provided by the hotel):
UNDER NEW MANAGEMENT - We offer the following NEWLY UPDATED areas include Lobby, Breakfast Area and Guest Rooms. We offer a FREE Deluxe continental breakfast including Hot waffles with each and every stay. We also have FREE WiFi throughout our property. ... more   less 
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Also Known As:
Tonawanda Econo Lodge

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