My fiancée and I stayed here for about two months in between our lease expiring and moving out of state and I will not soon forget how horrifying the experience was. When we first began our stay everything seemed okay. The room wasn't great but not unlivable either. Our first week was fine and we paid for the second. Then things started going wrong. Halfway through our stay we were asked to switch rooms due to remodeling. I would have had no issue with that had we been switched to a room similar to the one we had. We both smoke and were switched from smoking to nonsmoking, the room had a smaller bed and bathroom, and while the room was bigger, we were right in between two other long term guests who were EXTREMELY noisy. We weren't being offered room service at all for about seven weeks on end. We took out all our own trash, bought our own towels and toilet paper, and my fiancée even vaccuumed the room on more than one occasion. Every time we asked, they would promise us tomorrow we would get room service. In addition to that, half the channels didn't come in or have sound, we didn't have a coffee pot in our room, and in order to have phone service you have to either pay them twenty in cash or leave a credit card. Then comes the issue with paying. We came in on a Friday night so we paid Friday to Friday for two weeks. Then I switched to Saturday because it was more convenient with our pay schedule. We paid every Saturday between 11am and 6pm depending on when my fiancée was at work. The last week of our stay, my fiancée goes to get ice and is told we have to leave this week. He asked why and the reason we were told is that we weren't supposed to cook in the room, mind you we used a crock pot and the microwave provided to us. So we agreed to leave when our week was up. The next day we get a phone call at ten thirty asking if we were leaving by 11 or if try we're going to have to charge us a late fee. This was on a Thursday so I said that we pay on Saturdays and will leave then. They took us into the office an tried to tell us we pay Friday to Friday and then I said okay so we'll leave tomorrow. Then it changed to you pay on Thursdays so you have to leave today. They had stopped giving us our receipts about three weeks before do when I asked to see mine it mysteriously wasn't there and they have to call the owner. I was under the impression that they were the owners but okay. So I get a phone call ten minutes later asking if a fax was okay. Not thinking I said yes. So we packed our things on the off chance we were wrong. The receipt fax comes in and sure enough looks like the dates were whited out and rewritten. I brought it up and asked to see the original. They said I could pick it up when I left. So we left around 11:30 and picked up our "original receipt" which was a new receipt with my information written in by someone who was not myself. The signature was clearly forged and you could tell compared to the fax. We left willingly because I could not spend another day with the idiots who run that business but I would not recommend that hotel to ANYONE. There are plenty of affordable rooms in the area, and if they were booked I would recommend sleeping in your car before you give the "Royal Inn" a dime.
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