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“A Game of two halves, Heaven and Hell” 3 of 5 stars
Review of Riverside Hotel

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Riverside Hotel
3.0 of 5 Hotel   |   Riverside Drive, Branston, Burton upon Trent DE14 3EP, England   |  
Hotel amenities
Ranked #1 of 1 Hotels in Branston
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
“A Game of two halves, Heaven and Hell”
3 of 5 stars Reviewed November 27, 2012 via mobile

I arrived at 6pm and was met at reception by Andrew, who was courteous, friendly and welcoming. The bar and the restaurant are lovely and cosy ,the food is hot and delicious with good fast service. Breakfast is a delight served by Eva, whom I found to be very friendly and efficient, nothing was too much trouble for her.The staff at the Riverside could not be better.I absolutely can recommend the pub/restaurant .
Then there was my room, which was awful, the main wall at the foot of my bed was seriously damp with the paint peeling and flaking over a large area, the tiles around the shower had black mouldy grout as did the bathroom window,the shower curtain was black mouldy along the bottom edge and the toilet pan was badly stained, one basin tap dripped permanently, the main window (wooden frame) was soggy and mouldy.
There was NO bedside lamp, so I had to get out of bed to turn the light off then fumble around for the bed. I have not been in a worse room since a disgusting visit to Pontins several years ago, however the room was warm and the bed was clean and comfortable.
The hotel is in dire need of investment by the owners (Greene King) I absolutely guarantee that their senior management wouldn't stay in that room for more than 5 minutes. This is not a reflection on the team at the riverside, but I'm sure they would agree that a refurb is long overdue.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OldEnglishInns, Owner at Riverside Hotel, responded to this review, December 4, 2012
Thank you for staying with us here at The Riverside Hotel, and for your great comments about my team and I, we always strive to deliver only the best service possible, whilst being friendly and relaxed. I do apologise for the condition of some of our rooms, we are working to spruce them up at the moment. Our handyman is in the process of going round all the rooms to try to improve them. Old English Inns are also embarking on a project to refurbish all of their hotels, and are about half way through the estate, so I'm confident that it will be our turn for a total transformation in the future.
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253 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • English first
  • German first
  • Any
English first
Buxton Derbyshire
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 25, 2012

A great hotel for a break this is the third time we have visited and will be back again, friendly staff, great food and comfortable rooms. The food is lovely and Eva who is the breakfast waitress is so helpful you leave with a lasting impression of your stay. It's not a posh hotel but very comfortable.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halesowen, United Kingdom
Top Contributor
223 reviews 223 reviews
36 hotel reviews
Reviews in 53 cities Reviews in 53 cities
442 helpful votes 442 helpful votes
4 of 5 stars Reviewed November 2, 2012

We stayed for one night two weeks ago.
The pub is nice and we had a good value meal in the afternoon. on first sight the rooms in the hotel part need updating. Having said that we all had a fantastic sleep and the rooms were nice and warm. The best came in the morning where we had such a great breakfast, cooked to order with a nice buffet to support. All served by Eva, a truly great asset for this hotel.
Dont be put off by the tired rooms. It's a nice enough place with nice garden views of the river as a bonus.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OldEnglishInns, Manager at Riverside Hotel, responded to this review, November 7, 2012
Thank you for taking the time to let us know about your stay with us. I'm pleased to hear that breakfast and your evening meals were great and that the staff were happy and friendly. It's also great to know that you would stay again. I've recently employed a handyman and he is in the process of freshening up the bedrooms, and we do also have a lovely superior room which is much larger than our standard double rooms.
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Newbury
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 27, 2012

Visited this weekend to hotel
Bar , restaurant and reception staff were all friendly , helpful and welcoming . Breakfast was excellent , plenty on offer . Made to order breakfast not hear lamps made the meal hot.
I was in a room at the front over the entrance, however it was very quiet and noise free on both nights.
Even on a very cold spell , the room was warm ! . Room was clean , and plenty of towels . The downside was it could do with painting , the hotel section looks tired.

  • Stayed October 2012
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OldEnglishInns, Manager at Riverside Hotel, responded to this review, October 29, 2012
Thank you for reviewing your recent stay with us, we always appreciate all your feedback at Old English Inns and constantly work hard to deliver service and value. We look forward to welcoming you back to one of our Inns soon.
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Hayle, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 25, 2012

Great location, good check in, lovely setting right by the river trent, but room 8 was so small, and smelt of perfume, as did the entrance hall, like it was trying to cover up a smell, shame as our stay was good, breakfast was great as was the meals in the evening, the staff were happy and friendly, I would stay again but would hopefully book a different room.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Branston hotels

Worksop
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 14, 2012

Location -excellent both at check-in and check-out.
Reception -excellent and welcoming.
Room-adequate.
Service in bar/restaurant - not so good. Brought wrong dessert with no hint of apology.
Breakfast servive by Eva -truly excellent.
Price - very good. (Old English Inns promotion via Daily Mail)
Would happily use this hotel again.

Room Tip: Ask for a twin room
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OldEnglishInns, Owner at Riverside Hotel, responded to this review, October 17, 2012
We are really pleased that you enjoyed your recent stay at our hotel. At Old English Inns we really value every one of our customer’s comments. Thank you for taking the time to post your comment and we look forward to welcoming you back to Old English Inns in the future.
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Hull United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 24, 2012

Apart from the fact that one person on reception has to cover two windows, the front of house, bar area, staff and meals were/are very good.
The problem came with the room, at first sight it appeared OK, so we unpacked. Took the extra pillows down to use, one was really sweat stained and no pillow slips. Took the cases off the pillows on the bed and one of those pillows was worse than the extra one, complaint to reception resulted in those being changed satisfactorily.
Laid on the bed for a nap, looked up at the light bowl, full of dead flies.
Dirty marks on carpet and smelled of urine.
Toilet brush clogged with excrement and holder filthy.
Tiling in shower area dirty.
Shower knob incomplete and no instructions.
Shower curtain too small and water flowed all over window cill.
Cold tap on sink difficult to turn off.
Mirror over sink insecure.

One of these defects would have been overlooked, but together they made for a lousy room, the only consolation was that the deputy manager claimed not to know anything about the defects, and waived the room fee for the night.

Room Tip: Do not choose 12
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  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OldEnglishInns, Owner at Riverside Hotel, responded to this review, September 27, 2012
Thank you for reviewing your recent stay with us, we always appreciate all your feedback at Old English Inns and constantly work hard to deliver service and value. We take all reviews seriously and use them as part of our ongoing training within the hotel. We will discuss all the points you have raised with our team. Once again our sincere apologies, and may we thank you for taking the time and trouble to contact us, as it is only by receipt of such constructive comments that we are able to improve our standards and quality within the hotel.
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Additional Information about Riverside Hotel

Address: Riverside Drive, Branston, Burton upon Trent DE14 3EP, England
Location: United Kingdom > England > Staffordshire > Burton upon Trent > Branston
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #1 of 1 Hotels in Branston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Riverside Hotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
Sky packages in rooms ... more   less 
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Also Known As:
Riverside Hotel Staffordshire

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