I arrived at 6pm and was met at reception by Andrew, who was courteous, friendly and welcoming. The bar and the restaurant are lovely and cosy ,the food is hot and delicious with good fast service. Breakfast is a delight served by Eva, whom I found to be very friendly and efficient, nothing was too much trouble for her.The staff at the Riverside could not be better.I absolutely can recommend the pub/restaurant .
Then there was my room, which was awful, the main wall at the foot of my bed was seriously damp with the paint peeling and flaking over a large area, the tiles around the shower had black mouldy grout as did the bathroom window,the shower curtain was black mouldy along the bottom edge and the toilet pan was badly stained, one basin tap dripped permanently, the main window (wooden frame) was soggy and mouldy.
There was NO bedside lamp, so I had to get out of bed to turn the light off then fumble around for the bed. I have not been in a worse room since a disgusting visit to Pontins several years ago, however the room was warm and the bed was clean and comfortable.
The hotel is in dire need of investment by the owners (Greene King) I absolutely guarantee that their senior management wouldn't stay in that room for more than 5 minutes. This is not a reflection on the team at the riverside, but I'm sure they would agree that a refurb is long overdue.
- Official Description (provided by the hotel):
- Sky packages in rooms ... more less
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- Also Known As:
- Riverside Hotel Staffordshire