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“Excellent value for money” 5 of 5 stars
Review of Riverside Hotel

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Riverside Hotel
3.0 of 5 Hotel   |   Riverside Drive, Branston, Burton upon Trent DE14 3EP, England   |  
Hotel amenities
Ranked #1 of 1 Hotels in Branston
Buxton Derbyshire
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Excellent value for money”
5 of 5 stars Reviewed November 25, 2012

A great hotel for a break this is the third time we have visited and will be back again, friendly staff, great food and comfortable rooms. The food is lovely and Eva who is the breakfast waitress is so helpful you leave with a lasting impression of your stay. It's not a posh hotel but very comfortable.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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204 reviews from our community

Traveler rating
    51
    61
    51
    27
    14
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27
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • German first
  • Any
English first
Halesowen, United Kingdom
Top Contributor
185 reviews 185 reviews
32 hotel reviews
Reviews in 46 cities Reviews in 46 cities
202 helpful votes 202 helpful votes
4 of 5 stars Reviewed November 2, 2012

We stayed for one night two weeks ago.
The pub is nice and we had a good value meal in the afternoon. on first sight the rooms in the hotel part need updating. Having said that we all had a fantastic sleep and the rooms were nice and warm. The best came in the morning where we had such a great breakfast, cooked to order with a nice buffet to support. All served by Eva, a truly great asset for this hotel.
Dont be put off by the tired rooms. It's a nice enough place with nice garden views of the river as a bonus.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OldEnglishInns, Manager at Riverside Hotel, responded to this review, November 7, 2012
Thank you for taking the time to let us know about your stay with us. I'm pleased to hear that breakfast and your evening meals were great and that the staff were happy and friendly. It's also great to know that you would stay again. I've recently employed a handyman and he is in the process of freshening up the bedrooms, and we do also have a lovely superior room which is much larger than our standard double rooms.
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Newbury
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 27, 2012 via mobile

Visited this weekend to hotel
Bar , restaurant and reception staff were all friendly , helpful and welcoming . Breakfast was excellent , plenty on offer . Made to order breakfast not hear lamps made the meal hot.
I was in a room at the front over the entrance, however it was very quiet and noise free on both nights.
Even on a very cold spell , the room was warm ! . Room was clean , and plenty of towels . The downside was it could do with painting , the hotel section looks tired.

  • Stayed October 2012
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OldEnglishInns, Manager at Riverside Hotel, responded to this review, October 29, 2012
Thank you for reviewing your recent stay with us, we always appreciate all your feedback at Old English Inns and constantly work hard to deliver service and value. We look forward to welcoming you back to one of our Inns soon.
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Hayle, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 25, 2012

Great location, good check in, lovely setting right by the river trent, but room 8 was so small, and smelt of perfume, as did the entrance hall, like it was trying to cover up a smell, shame as our stay was good, breakfast was great as was the meals in the evening, the staff were happy and friendly, I would stay again but would hopefully book a different room.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worksop
Senior Contributor
34 reviews 34 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 14, 2012

Location -excellent both at check-in and check-out.
Reception -excellent and welcoming.
Room-adequate.
Service in bar/restaurant - not so good. Brought wrong dessert with no hint of apology.
Breakfast servive by Eva -truly excellent.
Price - very good. (Old English Inns promotion via Daily Mail)
Would happily use this hotel again.

Room Tip: Ask for a twin room
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OldEnglishInns, Owner at Riverside Hotel, responded to this review, October 17, 2012
We are really pleased that you enjoyed your recent stay at our hotel. At Old English Inns we really value every one of our customer’s comments. Thank you for taking the time to post your comment and we look forward to welcoming you back to Old English Inns in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hull United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 24, 2012

Apart from the fact that one person on reception has to cover two windows, the front of house, bar area, staff and meals were/are very good.
The problem came with the room, at first sight it appeared OK, so we unpacked. Took the extra pillows down to use, one was really sweat stained and no pillow slips. Took the cases off the pillows on the bed and one of those pillows was worse than the extra one, complaint to reception resulted in those being changed satisfactorily.
Laid on the bed for a nap, looked up at the light bowl, full of dead flies.
Dirty marks on carpet and smelled of urine.
Toilet brush clogged with excrement and holder filthy.
Tiling in shower area dirty.
Shower knob incomplete and no instructions.
Shower curtain too small and water flowed all over window cill.
Cold tap on sink difficult to turn off.
Mirror over sink insecure.

One of these defects would have been overlooked, but together they made for a lousy room, the only consolation was that the deputy manager claimed not to know anything about the defects, and waived the room fee for the night.

Room Tip: Do not choose 12
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  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OldEnglishInns, Owner at Riverside Hotel, responded to this review, September 27, 2012
Thank you for reviewing your recent stay with us, we always appreciate all your feedback at Old English Inns and constantly work hard to deliver service and value. We take all reviews seriously and use them as part of our ongoing training within the hotel. We will discuss all the points you have raised with our team. Once again our sincere apologies, and may we thank you for taking the time and trouble to contact us, as it is only by receipt of such constructive comments that we are able to improve our standards and quality within the hotel.
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Burton-on-Trent
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed September 23, 2012

The Riverside Hotel had an enviable reputation as a privately run hotel in the 1970/80's as a high class quality silver service restaurant, Oh what a change. A table for 2 was booked for 7:30pm on a Saturday evening as a taster for us booking our Christmas dinner with them. We were informed when booking we were told that a wedding was taking place on that evening, but we would be given a table the furthest distance to the reception to minimise the noise. Expectation was high and we dressed smart casual for an enjoyable evening. On arrival at the hotel the car park was scruffy as some old carpet and building debris had been deposited in the corner, on entering the hotel, a large notice welcomed and congratulating the bride and groom on their wedding. On entering the bar, we were confronted by trays of wedding cake, on ordering a drink we were offered a piece of wedding cake, refusing and explaining we had booked a table for dinner and we were told the wedding group had made alternative arrangements. We went onto the patio to be confronted by plant pots full of cigarette ends flowing on to the tables, we picked up a card menu from in the bar, the menu being split between the 2 mains for £9.95 and the not dissimilar al a carte menu on the reverse. We were shown to our table directly adjacent to the the bar, a small square oak table with no cloth, place mats, glasses, napkins, cutlery, or condiments by a pleasant Eastern European lady. We were well overdressed for the restaurant, other customers wearing jeans and T shirts and the noise of jokes and raucous laughter from the next table only punctuated by quick breaks to the patio for them to indulge in having a cigarette. Our waitress, one of two worked tirelessly running between the tables and taking our order, the second waitress enjoyed watching the action, a wine list was never produced. The food was less than average, being supplied with a paper napkin and cutlery with each course. The oil used in the cooking dominated in odor and flavour over the meal ingredients, I rejected the offer of ketchup with my steak! We terminated the meal without a sweet, realizing this was second class pub food being sold as a pretense of restaurant food/environment, the decision not to book our Christmas dinner came easily.

Room Tip: We were only using the restaurant, not the hotel or its facilities.
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  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OldEnglishInns, Owner at Riverside Hotel, responded to this review, September 27, 2012
Thank you for your feedback, we always appreciate both positive & constructive feedback. As always we will look into all of your comments & ensure that we remedy any short comings.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Riverside Hotel

Address: Riverside Drive, Branston, Burton upon Trent DE14 3EP, England
Location: United Kingdom > England > Staffordshire > Burton upon Trent > Branston
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #1 of 1 Hotels in Branston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Riverside Hotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
Sky packages in rooms ... more   less 
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Also Known As:
Riverside Hotel Staffordshire

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