The new owners have now had a couple of years to build a nice new spa and begin to put their mark on the property, and although we had a generally lovely time there as this is very fine hotel, there were a few glitches worth mentioning. First, the good: the place really looks like a castle and feels like a B&B, although it has the advantage of a luxury hotel with an excellent restaurant, room service, and nicely appointed common areas. The grounds are eye-catching, and probably really nice in the warmer months (we were there for New Year's and it was frigid though). Free valet parking is nice, and most services were up to snuff for a hotel in this price range. Now that bad: the TV guest services and on-demand features didn't work at all for our entire stay. The staff seemed genuinely perplexed as to how to use or fix this, and blamed the "company" (I guess Direct TV?) for not supporting their service properly. I find this more and more nowadays, which hotel managers putting impressive high end tech in the rooms that the staff actually has no idea how to really use or troubleshoot, and the tech support is woefully inadequate. Probably a disconnect between corporate and the boots on the ground, who don't want to look bad by being honest with management that they either need more training or better tech support. To their credit, the staff did provide us with lots of DVDs after we complained, and the DVD player worked fine. The TV in the workout area next to the spa was equally a disaster, and channel changing function was intermittent, again without the staff being able to fix. The pod coffee maker in the room also would have been nice, but it didn't work either, and instead produced a pale dishwater-like liquid. Also the free replenishments of soft drinks and beer in the minibar were a nice touch, but the drinks were actually NOT replenished as promised (although they were promptly replenished after we complained). The building is a bit cool, as I suppose castles are notorious for. I was comfortable but my wife was cold. In all, a pretty unique, generally very comfortable property for a quick getaway from the city, which will probably become outstanding once the glitches are worked out.
- Official Description (provided by the hotel):
- Situated on sprawling hilltop acres overlooking the Hudson River, the main tower of Castle Hotel & Spa forms the highest point in Westchester County. Castle Hotel & Spa is a medieval-style structure that was meticulously transformed into a luxury hotel, offering guests royal-quality service, luxurious guestrooms, and the award-winning Equus restaurant which features Auberge-style, natural French-inspired cuisine. The luxurious new THANN™ Sanctuary Spa is an oasis of peace and tranquility where a holistic treatment approach aims to rediscover inner physical and mental wellness. Only 25 miles north of Manhattan, Castle Hotel & Spa opened as a luxury hotel in 1997; 16 years after being designated a historic landmark. ... more less
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- Also Known As:
- Castle On The Hudson Hotel Tarrytown
- Castle Hudson
- Castle Hotel & Spa Tarrytown, NY - Westchester County