The hotel is beautiful. There was so many staff that they did not seem to know what to do and were very disconbobbulated. We made reservations through AMX and shoed up to the hotel saying we don't have any reservations for you.The front desk manager was very nice & upgraded us to a suite for the confusion. The breakfast was really good and plentiful. We felt like there was to many staff stepping all over each other. Our room was not cleaned very well. We then brought it to the attention of the front desk the next morning and ask to please have it cleaned well but it was not again. It took 20 minutes for the bell man to pick up our bags & then another 20 for them to arrive at our waiting car. This hotel is not that big. We could have walked them down to the car ourselves if we new it would take that long. They have some definite work to do in pulling this lovely hotel together to have the 5 star service expected with 5 star rating. Will not recommend or stay here again.
- Official Description (provided by the hotel):
- Situated on sprawling hilltop acres overlooking the Hudson River, the main tower of Castle Hotel & Spa forms the highest point in Westchester County. Castle Hotel & Spa is a medieval-style structure that was meticulously transformed into a luxury hotel, offering guests royal-quality service, luxurious guestrooms, and the award-winning Equus restaurant which features Auberge-style, natural French-inspired cuisine. The luxurious new THANN™ Sanctuary Spa is an oasis of peace and tranquility where a holistic treatment approach aims to rediscover inner physical and mental wellness. Only 25 miles north of Manhattan, Castle Hotel & Spa opened as a luxury hotel in 1997; 16 years after being designated a historic landmark. ... more less
- Reservation Options:
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- Also Known As:
- Castle On The Hudson Hotel Tarrytown
- Castle Hudson
- Castle Hotel & Spa Tarrytown, NY - Westchester County