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“confusing” 2 of 5 stars
Review of Castle Hotel & Spa

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Castle Hotel & Spa
4.5 of 5 Hotel   |   400 Benedict Avenue, Tarrytown, NY 10591   |  
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Hotel website
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Hotel amenities
Ranked #3 of 7 Hotels in Tarrytown
Ventura, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“confusing”
2 of 5 stars Reviewed May 19, 2013

The hotel is beautiful. There was so many staff that they did not seem to know what to do and were very disconbobbulated. We made reservations through AMX and shoed up to the hotel saying we don't have any reservations for you.The front desk manager was very nice & upgraded us to a suite for the confusion. The breakfast was really good and plentiful. We felt like there was to many staff stepping all over each other. Our room was not cleaned very well. We then brought it to the attention of the front desk the next morning and ask to please have it cleaned well but it was not again. It took 20 minutes for the bell man to pick up our bags & then another 20 for them to arrive at our waiting car. This hotel is not that big. We could have walked them down to the car ourselves if we new it would take that long. They have some definite work to do in pulling this lovely hotel together to have the 5 star service expected with 5 star rating. Will not recommend or stay here again.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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49 reviews from our community

Traveler rating
    31
    11
    4
    3
    0
See reviews for
6
28
2
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Harrington park
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 18, 2013

From the moment you are greeted by the valet upon you arrival, the castle is an experience. Husband had business meeting during the day, the wives invited for dinner and overnight. Dinner was wonderful. We did the prixe fix, and it was very satisfying. Staff is exceptional, friendly, courteous, and willing to go the extra mile. I am an early riser, and while there was coffee in the room, I was down in the lounge area and asked for coffee. The server apologized and said it will be about a three minute wait! He promptly brought me a wonderful hot, fresh cup. They will be opening an newly constructed spa on the property very soon. It looks beautiful. We will return. This would be a lovely venue for a wedding.
I would recommend this hotel.

Stayed May 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Salem, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 7, 2013

My wife and I spent a night celebrating our 40th anniversary at the Castle on the Hudson.
The suit was elegant, large, quit and clean.
The staff from the moment we arrived until we departed were attentive, courteous and did everything possible to made our stay enjoyable
The restaurant diner was 5 star, view, staff, service and most of all the food. ( one problem breakfast eggs were order over easy and served very over cook)
A Special thanks to Christopher, when he heard it was our anniversary he reserved a special table, served a complimentary glass of bubbly, a special menu and lots more.
A great place for a special occasion.

Room Tip: Request the old wing of Castle
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 7, 2013

The Castle on the Hudson was a marvelous surprise and provided respite from the on-goings in NYC for a fall weekend. Such a short and easy drive from Manhattan and with wonderful sightseeing around the hotel. We arrived late evening after exploring around and were kindly greeted by the staff. There was a wedding that evening however, presently surprised that our room (even though on the ground floor) was nice and quiet. The room was large and clean but, certainly needed an update. The next morning, I took a look around on the grounds which were whimsical and fun --- with full size outdoor chess that some patrons were taking advantage of. I can undoubtedly see how the Hotel on the Hudson is a sought out event venue.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Castle Hotel & Spa

Address: 400 Benedict Avenue, Tarrytown, NY 10591
Phone Number:
Location: United States > New York > Westchester County > Tarrytown
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Tarrytown
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Castle Hotel & Spa 4.5*
Number of rooms: 31
Official Description (provided by the hotel):
Situated on sprawling hilltop acres overlooking the Hudson River, the main tower of Castle Hotel & Spa forms the highest point in Westchester County. Castle Hotel & Spa is a medieval-style structure that was meticulously transformed into a luxury hotel, offering guests royal-quality service, luxurious guestrooms, and the award-winning Equus restaurant which features Auberge-style, natural French-inspired cuisine. The luxurious new THANN™ Sanctuary Spa is an oasis of peace and tranquility where a holistic treatment approach aims to rediscover inner physical and mental wellness. Only 25 miles north of Manhattan, Castle Hotel & Spa opened as a luxury hotel in 1997; 16 years after being designated a historic landmark. ... more   less 
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Also Known As:
Castle On The Hudson Hotel Tarrytown
Castle Hudson
Castle Hotel & Spa Tarrytown, NY - Westchester County

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