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“stayed for the pool” 2 of 5 stars
Review of Comfort Inn & Suites Syracuse Airport

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Comfort Inn & Suites Syracuse Airport
3.0 of 5 Hotel   |   6701 Buckley Rd, I-90 and I-81, Syracuse, NY 13212   |  
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Ranked #18 of 30 Hotels in Syracuse
Syracuse, New York, United States
1 review
2 helpful votes 2 helpful votes
“stayed for the pool”
2 of 5 stars Reviewed February 23, 2013

I booked the room so we could take our kids swimming. The pool was very cold!!!!!! (UNUSABLE FOR SMALL CHILDREN) Talked to front desk they sent guy down who said temp was set to 80, he felt the water and said "man it is cold" turned it up but it would take days to warm up. Hot tub was dirty, you could see the nasty stuff in the foam. Plus kids could not use hot tub.
We ordered pizza and when it got to the hotel we tried to eat it at a table just outside of the pool, (not in the pool area) and were told we had to eat it in our room! Bar closed at midnight even with 25 people in it.
room was clean, bed comfy,bathroom nice.

  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Kay W, Manager at Comfort Inn & Suites Syracuse Airport, responded to this review, February 26, 2013
Thank you for taking the time to review your recent stay. I truly apologize that your experience did not meet the exceptional service we strive for. Although the Atrium banquet area was previously reserved for a group dinner, I apologize that the staff did not direct you to the side tables around the pool area or to the breakfast area to enjoy your pizza. I also understand your disappointment for being unable to use the pool due to a heating element malfunction. I can assure you that this was an isolated incident and the next time you visit you will enjoy the warm indoor pool and all the added amenities the hotel offers.
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227 reviews from our community

Traveler rating
    55
    80
    42
    28
    22
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • Any
English first
Fulton, New York
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 19, 2013

Stayed here with my husband and toddler son for two nights. Booked king bed room with refrigerator. Room was clean and refrigerator worked well. Staff was pleasant and accomodating. When we first checked in, the room was quite warm and we attempted to use the air conditioner, which we could not get to work. My husband called the front desk who promptly sent a maintenance person. The maintenance man was polite and fixed the air conditioner so that it worked efficiently for the duration of the visit. Only complaint is that, on our first day, my husband was unable to use the hot tub because it was monopolized by young children despite there being a sign saying that the hot tub was only for use for people age 18 and older. ( I guess that can be chalked up to stellar parenting though) We were pleasantly surprised when we went to the pool on day two and the hot tub was empty. There was a life guard on duty on this day and he did an excellent job of keeping the kids under control that were at the pool. This is a good hotel if you have children and are looking to stay while on a family trip.

Room Tip: If you want a quieter room, you should probably request one that does not look out into the atrium w...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Kay W, Manager at Comfort Inn & Suites Syracuse Airport, responded to this review, February 26, 2013
Thank you for your kind review in regards to the attentiveness of our maintenance and lifeguard staff. We pride ourselves in assuring exceptional customer service to all our guests. I am happy to share your comments with the staff and we look forward to your return visit.
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Ottawa, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 27, 2013

Stayed here in Oct 2012 as we were flying out the next morning. Overall it was a nice hotel. The room we stayed in was a little shabby and needed a make over. The sink backed up if you ran the water for a few seconds. We got there late and left early so no big trouble. Food was out very early so was able to get a snack for the shuttle to the airport. (10 mins approx) No problem for the shuttle, and was a great deal as I was leaving the car there for 10 days ($149) Now when we got back, we got back late because of flight delays. when I called for the shuttle they said it wasn't running. I told them my car was there and they said they guarenteed our transportation to and from airport and to just take a cab and when we arrived they payed the driver. I would stay again.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Kay W, Manager at Comfort Inn & Suites Syracuse Airport, responded to this review, January 29, 2013
Thank you for taking the time to share your experience of the Comfort Inn & Suites, Syracuse. Our Park & Fly package is very popular, both in price and convenience. The staff is committed to superior customer service to make each guest's stay enjoyable. I hope the Comfort Inn & Suites will continue to be your choice hotel when visiting the Syracuse area.
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Potsdam, New York
Top Contributor
304 reviews 304 reviews
52 hotel reviews
Reviews in 110 cities Reviews in 110 cities
139 helpful votes 139 helpful votes
4 of 5 stars Reviewed January 6, 2013

We stayed here twice while coming into the area for hospital visits, and the easy access to I81 and the choices for dining in the Syracuse area make this a great place to stay. Just a few minutes from the upgraded Destiny Mall and you expand options to awesome! The hotel has an indoor pool area, nice fitness area, and a great FREE breakfast with very healthy options. The rooms are varied enough to meet any needs, price range, and features. We were upgraded to a double bed suite as a member of Choice Privileges, and this was the place to stay for a larger family or several friends. The facility is an older building that has been cared for and converted into a very acceptable property, with free wi-fi, business center, and plenty of parking which they use for long term airport departures. This is our first time at this property, but not the last for the nice accommodations here!

Room Tip: Make sure you ask for a room away from the pool if looking for quiet on the weekend.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Kay W, Manager at Comfort Inn & Suites Syracuse Airport, responded to this review, January 8, 2013
Thank you very much for taking the time to write such a kind review and sharing your hotel experience on Tripadvisor. It is through comments, such as yours, that future travelers depend on while making hotel reservations. We are very excited about our newly renovated Atrium area including the Cafe' and Lounge, Breakfast area, Public Restrooms, along with our Front Desk and Lobby. Our proximity to Destiny USA and Hancock Airport puts our hotel in an ideal location. It is our pleasure to serve you and we look forward to your return visit.
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Ottawa, On
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
Reviews in 18 cities Reviews in 18 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed December 12, 2012

Stayed here with my wife for one night on Nov. 24 - 25, 2012. I really like the location of this property. It's in a residental area, near the 81, and have a Dunkin Donuts, Tim Hortons, and Denny's nearby. Nice looking hotel and well taken care of. I normally stay in East Syracuse when i come to town but now after this discovery, this will be my new Syracuse base. And also, Destiny USA is close by .

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Kay W, Manager at Comfort Inn & Suites Syracuse Airport, responded to this review, December 14, 2012
We are honored that you have chosen the Comfort Inn & Suites as your Syracuse base hotel. It is through comments and recommendations, such as yours, that future guests rely on in locating a hotel that exceeds their expectations. Thank you for discovering our hotel and we truly look forward to your return visit.
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Montreal, Canada
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 22, 2012

checked in with a my husband and my 3 year old son. we were very early (11am), but the staff accommodated us with such friendliness.
the room was perfect size and clean.
the breakfast served (included) was good. (just enough to start a day)
the location was great, off the highway and easy to find.
the pool was good and jacuzzi not so bad (smelled way to much chlorine though)
no major complaints.
it was good for a 2 nights sleep so we can go shopping.
would come again for sure

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Kay W, Manager at Comfort Inn & Suites Syracuse Airport, responded to this review, November 30, 2012
Thank you for taking the time to write such a positive review of the Comfort Inn & Suites, Syracuse Airport. We truly appreciate when our guests share their experience with fellow travelers, who, like yourself, expect friendly service, clean, comfortable accommodations, convenient to major highways, along with numerous additional amenities. We are appreciative that you will be visiting again.
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Ottawa
Senior Contributor
49 reviews 49 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 12, 2012

We booked through Priceline and had a mix up with the room amenities. I called the front desk after checking in to the first room (very average, small with two double beds) and explained that the room is not what we had expected. They called back after a few minutes and offered us another room. Bila took us to room 208 which has a king size bed and living room with a pullout queen bed, two bathrooms with fridge and microwave - very nice! Bila was extremely friendly and we really appreciated his help. The hotel doesn't have an elevator so if you're on the second floor be prepared to carry all your luggage and shopping bags! The breakfast was average but better than nothing! The hotel is quite close to the Destiny USA mall if you're going for shopping.

Room Tip: Our first room was quite far from the check in desk, pain if you've a lot of luggage, especially...
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  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Kay W, Manager at Comfort Inn & Suites Syracuse Airport, responded to this review, November 16, 2012
Thank you for choosing the Comfort Inn & Suites for your lodging needs .I apologize that the guest room you reserved was not what you had expected, but I am very happy to know that our associate was able to upgrade your room to a Suite, which was more to your liking. The comfort, satisfaction and exceptional service the staff delivers to our guests will continue to be our main focus. The hotel is equipped with an elevator, which is located at the back of the hotel, for easier access to the second floor. Thank you for your review and we hope the Comfort Inn & Suites will continue to be your first choice when visiting Syracuse.
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Additional Information about Comfort Inn & Suites Syracuse Airport

Address: 6701 Buckley Rd, I-90 and I-81, Syracuse, NY 13212
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 30 Hotels in Syracuse
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Inn & Suites Syracuse Airport 3*
Number of rooms: 166
Official Description (provided by the hotel):
A family friendly full service hotel offering complimentary hot breakfast buffet, indoor pool, on-site cafe & lounge, computer center, and complimentary airport shuttle! Minutes away from; Destiny USA, Syracuse Hancock International Airport, Syracuse University, and the Great NYS Fairgrounds. ... more   less 
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Also Known As:
Comfort Inn And Suites Syracuse Airport
Comfort Inn & Suites Syracuse Airport Hotel Syracuse
Comfort Inn Syracuse
Syracuse Comfort Inn
Comfort Inn North Syracuse
North Syracuse Comfort Inn

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