I stayed in this hotel for 2 nights, three days while attending a conference. I was very pleased with the service from the moment I checked in and continued to pleased as I left, thinking " I need to remember this place if I ever need to be in Syracuse again."
The room was spotless with nice touches like updated brushed nickel bathroom fixtures, a wall mounted flat screen television, and night stands that had a pull out table surface. I appreciated the plentiful towels and toiletries, ice bucket and glasses that are surprisingly sometimes absent in some of the non chain hotels I've stayed in.
I enjoyed breakfast in the hotel restaurant both mornings of my stay. My server Marc was gracious and accommodating, writing separate checks without being asked and bringing me complimentary toast and an apology when my oatmeal took an unusually long time to arrive. It was definitely worth the wait! The steel cut Irish oatmeal served with the vanilla scented milk, almonds and fresh berries was delicious and filling. The second morning I ordered yogurt with fresh berries and granola; also delicious. I enjoyed having options other than the usual eggs, toast and breakfast meats.
Free parking and wi fi, a clean modern room In a hotel with charm, style and gracious service makes me hope I have a reason to return to this centrally located hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Irene C,
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Thank you for your kind words. We work continuously to provide warm gracious hospitality and cuisine that exceeds our guest’s expectations. We shared your comments with our staff and look forward to your next visit to Syracuse.
Genesee Grande Hotel
Staff & Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.