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“GREAT STAFF” 4 of 5 stars
Review of The Genesee Grande Hotel

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The Genesee Grande Hotel
3.5 of 5 Hotel   |   1060 E Genesee St, Syracuse, NY 13210   |  
Hotel amenities
Ranked #11 of 31 hotels in Syracuse
Ottawa, Canada
1 review
4 helpful votes 4 helpful votes
“GREAT STAFF”
4 of 5 stars Reviewed September 2, 2013

We enjoyed our 2 night stay. Pricey breakfast, dinner so so.
However, we would return due to the courteous and friendly staff.
Would suggest that for the price, complementary continental breakfast,
Tea and coffee should be included.
Shuttle service is a nice touch. Drivers extremely helpful.

  • Stayed August 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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254 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Ottawa
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed September 2, 2013

We took advantage of the "Labor Day" special and stayed there for two nights. Very clean room that seems to have been renovated recently. The room has a safe. We had a very quiet and comfortable stay there. The hotel is a little bit far from Armory Square if you want to eat downtown where the restaurants are located. We could walk but we have been told that it was a bit "sketchy". However, the hotel offers free shuttle to downtown and also the airport. Very convenient. There is also a very good and free parking.
Check-in, check-out was also very quick and efficient.

Room Tip: The "standard" room was just perfect, large enough for 2 people.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upstate, NY
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 1, 2013

Pros: I saved money by booking through priceline (otherwise I would have been mad if I had paid full price).
Clean
Eco-friendly
Staff friendly and helpful
FREE SHUTTLE -2 mile radius and airport (besides being Clean, this was the redeeming factor in our rating)
Convenient to Armory Square and SU

Cons: Beds very soft!
Awkward room layout, not large enough to fit a table to eat at- or a double bed.
Our room was just big enough for my yoga mat to fit on the floor.
AC was super LOUD- woke us up when it went on and off (every 15 mins)
Barely enough room in the bathroom for toiletries.

I called ahead and let them know it was a birthday trip and they said they would do what they could for us to help us celebrate. NOTHING was done.
We wouldn't stay here again.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spokane
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 28, 2013

Awkward room layout. Awkward bathroom layout with no counter-top space.

Best room air-conditioning I've ever had in any hotel stay.

Best bedding I've ever had in any hotel stay.

Good food and service in the restaurant. They we're repaving the parking lot and it's obvious this is a very well maintained facility.

I stay in hotel rooms many-many nights per hear, and I would stay here again.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
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Clearwater
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 26, 2013

I just had to write and tell about this hotel. I recently stayed there for over a week and the entire time, from start to finish, was impeccable. The hotel was spotless and the staff was unlike any I have seen anywhere else! They could not have been friendlier or more helpful. I also have to say that the food is the unbelievable. It rivals five star restaurants that I have eaten at. From breakfast and lunch, to dinner and desserts, everything was superb. This hotel is an independant and they definitely have it right. Marriott and Hilton could take some lessons from them!!!! Great job! Keep up the great work!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flemington, New Jersey
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 21, 2013

Always enjoy staying at this gem of a property when we visit Syracuse! The rooms are well appointed, and very clean. Also enjoy the newly added breakfast/coffee and tea bar. The staff is very attentive to our needs as well. A nice independent property!!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 13, 2013

Great location for an overnighter or for business if you need to be close to hospitals or the university. Close to i90 turn-off and just a few blocks away from Starbucks and Chipolte.
We required an overnight sleep for a 2-day drive heading home. There is a very good parking lot (freshly paved), and parking is free (!)
Check-in was fast, but we were assigned a room in the newer "motel-style" wing and the room was disappointingly really rather small. The pleasant front desk manager was quite accommodating to our concern and offered us an upgrade in the original hotel building. We were delighted to be assigned a suite with a queen bed and kitchen. The suite was large, very clean, good bathroom, and most importantly the bed was very comfortable and a splendid sleep was had. Not only was the WiFi free but it was also strong and very dependable. A few blocks away is a few options for meals, and there's a good restaurant on the property.
The front lobby is spacious and very well appointed, and the original hotel property is restored with taste and respect, including vintage style furniture and lighting. Overall, this is probably the numero uno choice for lodging in Syracuse... professional staff, impressive property, very clean, and good value (regardless of upgrading). The Genesee Grande Hotel is a wise choice for a business traveler or for an over-nighter.
Request a room assignment in the original hotel building, it is so much more desirable than the newer extended-stay-style "motel" wing.

Room Tip: Request a room assignment in the original hotel building
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Genesee Grande Hotel

Also Known As:
Golden Tulip Syracuse
Genesee Grande Hotel
Address: 1060 E Genesee St, Syracuse, NY 13210
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Business Hotel in Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Genesee Grande Hotel 3.5*
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