I stayed at the Genesse Grande this past New Year’s Eve with my significant other. A native from Syracuse I can say that the service and location of this hotel is excellent. The hotel has a gorgeous lobby and restaurant/bar. The hotel is far enough away from the city so that its quietly located near the university, yet close enough to take a five minute drive to the down town area. We had a suit with a king size bed and it was beautiful. The room had that new modern decor. The bathroom was white with a very long black and white marble counter which had plenty of towels and space for the boyfriend and I. Our little living room had a couch, coffee table and large flat screen television mounted on the wall. I'm sure most of us can relate in that we have looked at photos of hotel rooms online, and were let down once we opened the door to our rooms. You’re not going to be let down with this hotel. Like most of us, I want to stay in a nice place during time off or holidays. The only thing I wish we had was a mini fridge to put all our food in after dinner.
The hotel location puts you right in the middle of restaurants, the university campus and downtown. The hotel staff is nothing but helpful and very polite. If you need anything, call the front desk and whatever issue you might have is quickly resolved. Our clothing iron broke and someone ran up to our door five minutes later with a new one after I made the call. Check out is at noon which was outstanding so we didn’t have to rush out of there at ten or eleven in the morning like many places. I have eaten at the bar/restaurant there many times prior to this stay. Last time I was there I had the smoked salmon and it was amazing. I rarely eat salmon but the balsamic glaze on it was fantastic. The food and service is always wonderful, I you ever have an issue with your food, it’s resolved quickly. You also don’t have to worry about being forgotten about, the restaurant staff is always checking with you during your meal. However, the restaurant can get really busy at times with parties, especially during family visiting times at the university. The hotel was full up when we stayed; it’s always a good idea to call about reservations and when you want to dine in at the restaurant. So overall the hotel is close to everything you want to see while in Syracuse, but also tucked away if you just want some quiet time to decompress.
Second floor suits facing the parking lot are beautiful and very quiet. The local police watch over...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Cuse C,
Report response as inappropriate
What an amazing review to read! Your kind words have been shared with all our staff. Please come back and visit us soon!
Genesee Grande Hotel
Staff & Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.