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The Genesee Grande Hotel: Traveler Reviews

3.5 of 5
1060 E Genesee St, Syracuse, NY 13210
Hotel amenities
The Genesee Grande Hotel
Ranked #9 of 30 hotels in Syracuse
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204 reviews from our community

Traveler rating
    84
    59
    37
    17
    7
See reviews for
Families
35
 
Couples
44
 
Solo
16
 
Business
67
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“Tale of two places...wonderful common areas and substandard rooms.”
3 of 5 stars Reviewed November 17, 2012 via mobile

The reception area and all common areas of the hotel would likely rate four stars by any criteria-absolutely beautiful and set great expectations for our stay. Unfortunately, the room was decided behind the rest of the place. Although bathroom was well appointed, the rest of the room was tiny (about twice as wide and twice as long as the full bed in the room (not even a queen for two adults). Wallpaper was peeling and the furniture seemed to be straight from the 70s. I'd go there again for dinner and drinks, but wouldn't stay there again.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 2 more reviews by MohicanTraveler for Syracuse
Ask MohicanTraveler about The Genesee Grande Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review
November 25, 2012
Dear MohicanTraveller,

We would like to thank you for your great comments regarding the reception and the common areas of the hotel. We are sorry your room did not meet your expectations. Please know that we have many different room types which may better suit your needs. Please stop by at the front desk and let us show you the other room types next time you are in the area. We hope to see you in the near future.

Sincerely,

Genesee Grande Hotel
Staff & Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Old world charm in the middle of Syracuse”
4 of 5 stars Reviewed November 16, 2012

This hotel is just a beautiful old place, well maintained clean, areas, nice restaurant. The rooms were well lit, very clean with beautiful old well maintained furniture. They have also put in new LCD TVs.
They had a lovely assortment of high end shampoos and conditioners and soaps.
The cons were the TV is mounted to the wall so you either worked, or laid in bed watching TV. The other slight issue is a very old heating system that was turned off to cooling functions ( I opened the window).
The hotel staff also did not know what pillows were in the rooms, I guess I am the only allergic traveler in the world? It tooks about a half hour to get the pillows removed.

Room Tip: Ask for work space as a business traveler.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Bob W about The Genesee Grande Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review
November 20, 2012
Dear Bob W,

Thank you for taking your time to write a kind review. We would like to let you know your concerns have been passed onto the department managers to rectify the issues, and also will be used as a training topic for the staff. We look forward to your next visit.

Best Regards,

Genesee Grande Hotel
Staff & Management
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COLD OHIO
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Excellent hotel near campus”
4 of 5 stars Reviewed November 16, 2012

If you are attending any event near the SU, this is a great place to stay. I stayed in the adjacent building connected to the main lobby buikding. I believed it use to be an apartment building. The room was huge and decorated quite nicely. There was also a frig in the room-something I do appreciate. There wasn't a coffeemaker: I called the front desk and they sent on quickly to my room. Only drawback was the floor above squeaked when people were moving about in certain parts.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask 89506 about The Genesee Grande Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review
November 20, 2012
Dear 89506,

Thank you for your excellent review regarding your recent stay! We will definitely look into the squeaking sound that you mentioned. We look forward to seeing you next time you are visiting Syracuse.

Best Regards,

Genesee Grande Hotel
Staff & Management
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Charlton, Massachusetts
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
44 helpful votes 44 helpful votes
“Nice, but lacking”
3 of 5 stars Reviewed November 12, 2012

Came to Syracuse for my SU reunion, and this hotel was very convenient to campus, about a ten-minute walk. Our room was decent size, nothing spectacular. The room was spotlessly clean, the bed was very, very comfortable, the TV was huge, although for some reason couldn't make NBC come in. BUT - for $219 a night you should get a coffeemaker in the room and a chair to sit in other than a desk chair.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask HBC_7 about The Genesee Grande Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review
November 20, 2012
Dear HBC_7,

Thank you for your positive feedback on Tripadvisor. It is great to hear you enjoyed your stay with us. For your future reference, we do offer coffee makers in the rooms upon request, as well as complimentary coffee in the lobby. We hope to see you again in the near future.

Best Regards,

Genesee Grande Hotel
Staff & Management
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Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
“Comfortable and relaxing”
4 of 5 stars Reviewed November 10, 2012

More personality than a typical chain hotel. Warm, inviting and very comfortable room. The room was not very large, but had all the typical amenities. The bathroom was charming, and not institutional. Great quality TV and plenty of towels and linens. The beds were very comfortable.
The staff was friendly and helpful. About 10 mins after our arrival, there was a knock on our door. A staff member asked if he might come in to replace a light bulb. I had just noticed that one of the three bathroom bulbs was actually out. I was very impressed that it was replaced quietly, without any word from us. Parking is free in a courtyard type area - a big plus in this tight neighborhood. Great breakfast.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by CamNJ for Syracuse
Ask CamNJ about The Genesee Grande Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review
November 20, 2012
CamNJ,

Thank you for your great recommendation on Tripadvisor. We are so happy to hear our staff was helpful and attentive during your stay. We look forward to your return the next time you are in the area.

Sincerely,

Genesee Grande Hotel
Staff & Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Genesee Grande Hotel

Also Known As:
Golden Tulip Syracuse
Genesee Grande Hotel
Address: 1060 E Genesee St, Syracuse, NY 13210
Region: United States > New York > Finger Lakes > Syracuse
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Business Hotels in Syracuse
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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The Genesee Grande Hotel
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