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The Genesee Grande Hotel: Traveler Reviews

3.5 of 5
1060 E Genesee St, Syracuse, NY 13210
Hotel amenities
The Genesee Grande Hotel
Ranked #9 of 30 hotels in Syracuse
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204 reviews from our community

Traveler rating
    84
    59
    37
    17
    7
See reviews for
Families
35
 
Couples
44
 
Solo
16
 
Business
67
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
COLD OHIO
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Excellent hotel near campus”
4 of 5 stars Reviewed November 16, 2012

If you are attending any event near the SU, this is a great place to stay. I stayed in the adjacent building connected to the main lobby buikding. I believed it use to be an apartment building. The room was huge and decorated quite nicely. There was also a frig in the room-something I do appreciate. There wasn't a coffeemaker: I called the front desk and they sent on quickly to my room. Only drawback was the floor above squeaked when people were moving about in certain parts.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask 89506 about The Genesee Grande Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review
November 20, 2012
Dear 89506,

Thank you for your excellent review regarding your recent stay! We will definitely look into the squeaking sound that you mentioned. We look forward to seeing you next time you are visiting Syracuse.

Best Regards,

Genesee Grande Hotel
Staff & Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlton, Massachusetts
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
44 helpful votes 44 helpful votes
“Nice, but lacking”
3 of 5 stars Reviewed November 12, 2012

Came to Syracuse for my SU reunion, and this hotel was very convenient to campus, about a ten-minute walk. Our room was decent size, nothing spectacular. The room was spotlessly clean, the bed was very, very comfortable, the TV was huge, although for some reason couldn't make NBC come in. BUT - for $219 a night you should get a coffeemaker in the room and a chair to sit in other than a desk chair.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask HBC_7 about The Genesee Grande Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review
November 20, 2012
Dear HBC_7,

Thank you for your positive feedback on Tripadvisor. It is great to hear you enjoyed your stay with us. For your future reference, we do offer coffee makers in the rooms upon request, as well as complimentary coffee in the lobby. We hope to see you again in the near future.

Best Regards,

Genesee Grande Hotel
Staff & Management
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Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
“Comfortable and relaxing”
4 of 5 stars Reviewed November 10, 2012

More personality than a typical chain hotel. Warm, inviting and very comfortable room. The room was not very large, but had all the typical amenities. The bathroom was charming, and not institutional. Great quality TV and plenty of towels and linens. The beds were very comfortable.
The staff was friendly and helpful. About 10 mins after our arrival, there was a knock on our door. A staff member asked if he might come in to replace a light bulb. I had just noticed that one of the three bathroom bulbs was actually out. I was very impressed that it was replaced quietly, without any word from us. Parking is free in a courtyard type area - a big plus in this tight neighborhood. Great breakfast.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by CamNJ for Syracuse
Ask CamNJ about The Genesee Grande Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review
November 20, 2012
CamNJ,

Thank you for your great recommendation on Tripadvisor. We are so happy to hear our staff was helpful and attentive during your stay. We look forward to your return the next time you are in the area.

Sincerely,

Genesee Grande Hotel
Staff & Management
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New York City
Top Contributor
116 reviews 116 reviews
74 hotel reviews
Reviews in 53 cities Reviews in 53 cities
103 helpful votes 103 helpful votes
“Very nice”
4 of 5 stars Reviewed November 10, 2012

Had a quick overnight here, and wished I could stay longer. Spectacularly comfortable bed and Ii could have cried when I had to get out of it! Very spacious room, with a sitting area, and a big bathroom. Room service delivered promptly and delicious. Lobby is beautiful, and I loved the koi pond. So nice to stay in a place that is a little different. Liked it very much.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask NYerUWS about The Genesee Grande Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review
November 20, 2012
Dear NYerUWS,

We are thrilled that you enjoyed your stay with us, and that we provided the top-notch service for which we are known. We truly appreciate your comments and are excited to see you again!

Best Regards,

Genesee Grande Hotel
Staff & Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, Michigan
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
“Nice, but not wonderful”
4 of 5 stars Reviewed November 8, 2012

Would have liked to rate this as 'good'
The staff were generally extremely pleasant and helpful. Breakfast was great - the belgian waffle was one of the best I have had. Lobby area was spacious, and I appreciated being able to get cups of tea or coffee all day. The room was nice, but dark, with insufficient lighting to sit and read It was annoying to have the two tv's (one in the sitting area, one in the bed area) have different numbers for the same channel. The bathroom was on the small side, as I would expect in a hotel of this age, however I would have expected better towel quality for a hotel in this price range. The mattress also left something to be desired, having a tendancy to roll you to the center. It was very noisy at night due to a wedding party - I would have expected the hotel to have put us on a different floor to aviod this problem. Overall a nice hotel, but as another reviewer said it did not meet our expectations.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by Deborah E for Syracuse
Ask Deborah E about The Genesee Grande Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review
November 20, 2012
Dear Deborah E,

Thank you for your wonderful comments about our hotel and staff. We are also pleased to hear you enjoyed the breakfast at the 1060 Bistro. We would like to let you know we have corrected the issues about the TVs in your room, as well as the mattress. Again, we appreciate your feedback and hope to see you again in the near future.

Best Regards,

Genesee Grande Hotel
Staff & Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Genesee Grande Hotel

Also Known As:
Golden Tulip Syracuse
Genesee Grande Hotel
Address: 1060 E Genesee St, Syracuse, NY 13210
Region: United States > New York > Finger Lakes > Syracuse
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Business Hotels in Syracuse
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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The Genesee Grande Hotel
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