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“Excellent hotel near campus” 4 of 5 stars
Review of The Genesee Grande Hotel

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The Genesee Grande Hotel
3.5 of 5 Hotel   |   1060 E Genesee St, Syracuse, NY 13210   |  
Hotel amenities
Ranked #11 of 30 Hotels in Syracuse
COLD OHIO
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Excellent hotel near campus”
4 of 5 stars Reviewed November 16, 2012

If you are attending any event near the SU, this is a great place to stay. I stayed in the adjacent building connected to the main lobby buikding. I believed it use to be an apartment building. The room was huge and decorated quite nicely. There was also a frig in the room-something I do appreciate. There wasn't a coffeemaker: I called the front desk and they sent on quickly to my room. Only drawback was the floor above squeaked when people were moving about in certain parts.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review, November 20, 2012
Dear 89506,

Thank you for your excellent review regarding your recent stay! We will definitely look into the squeaking sound that you mentioned. We look forward to seeing you next time you are visiting Syracuse.

Best Regards,

Genesee Grande Hotel
Staff & Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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299 reviews from our community

Traveler rating
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    61
    21
    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Charlton, Massachusetts
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed November 12, 2012

Came to Syracuse for my SU reunion, and this hotel was very convenient to campus, about a ten-minute walk. Our room was decent size, nothing spectacular. The room was spotlessly clean, the bed was very, very comfortable, the TV was huge, although for some reason couldn't make NBC come in. BUT - for $219 a night you should get a coffeemaker in the room and a chair to sit in other than a desk chair.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review, November 20, 2012
Dear HBC_7,

Thank you for your positive feedback on Tripadvisor. It is great to hear you enjoyed your stay with us. For your future reference, we do offer coffee makers in the rooms upon request, as well as complimentary coffee in the lobby. We hope to see you again in the near future.

Best Regards,

Genesee Grande Hotel
Staff & Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
51 reviews 51 reviews
9 hotel reviews
Reviews in 24 cities Reviews in 24 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed November 10, 2012

More personality than a typical chain hotel. Warm, inviting and very comfortable room. The room was not very large, but had all the typical amenities. The bathroom was charming, and not institutional. Great quality TV and plenty of towels and linens. The beds were very comfortable.
The staff was friendly and helpful. About 10 mins after our arrival, there was a knock on our door. A staff member asked if he might come in to replace a light bulb. I had just noticed that one of the three bathroom bulbs was actually out. I was very impressed that it was replaced quietly, without any word from us. Parking is free in a courtyard type area - a big plus in this tight neighborhood. Great breakfast.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review, November 20, 2012
CamNJ,

Thank you for your great recommendation on Tripadvisor. We are so happy to hear our staff was helpful and attentive during your stay. We look forward to your return the next time you are in the area.

Sincerely,

Genesee Grande Hotel
Staff & Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City
Top Contributor
135 reviews 135 reviews
83 hotel reviews
Reviews in 56 cities Reviews in 56 cities
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed November 10, 2012

Had a quick overnight here, and wished I could stay longer. Spectacularly comfortable bed and Ii could have cried when I had to get out of it! Very spacious room, with a sitting area, and a big bathroom. Room service delivered promptly and delicious. Lobby is beautiful, and I loved the koi pond. So nice to stay in a place that is a little different. Liked it very much.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review, November 20, 2012
Dear NYerUWS,

We are thrilled that you enjoyed your stay with us, and that we provided the top-notch service for which we are known. We truly appreciate your comments and are excited to see you again!

Best Regards,

Genesee Grande Hotel
Staff & Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laguna Niguel, California
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 8, 2012

Would have liked to rate this as 'good'
The staff were generally extremely pleasant and helpful. Breakfast was great - the belgian waffle was one of the best I have had. Lobby area was spacious, and I appreciated being able to get cups of tea or coffee all day. The room was nice, but dark, with insufficient lighting to sit and read It was annoying to have the two tv's (one in the sitting area, one in the bed area) have different numbers for the same channel. The bathroom was on the small side, as I would expect in a hotel of this age, however I would have expected better towel quality for a hotel in this price range. The mattress also left something to be desired, having a tendancy to roll you to the center. It was very noisy at night due to a wedding party - I would have expected the hotel to have put us on a different floor to aviod this problem. Overall a nice hotel, but as another reviewer said it did not meet our expectations.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review, November 20, 2012
Dear Deborah E,

Thank you for your wonderful comments about our hotel and staff. We are also pleased to hear you enjoyed the breakfast at the 1060 Bistro. We would like to let you know we have corrected the issues about the TVs in your room, as well as the mattress. Again, we appreciate your feedback and hope to see you again in the near future.

Best Regards,

Genesee Grande Hotel
Staff & Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Top Contributor
50 reviews 50 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed November 5, 2012

We attended a wedding at the hotel and the experience was perfect. The front desk staff was helpful and arranged a room close to the elevator for my elderly mother. The room wasn't large, but it was big enough and well-appointed. The reception was a ton of fun and the food was very good. There is free parking which is a nice plus.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review, November 20, 2012
Dear DCaprilee,

Thank you for the great comments on Tripadvisor. We are pleased to hear you enjoyed your stay with us, and we hope to see you the next time your travels bring you to the area.

Best Regards,

Genesee Grande Hotel
Staff & Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
41 reviews 41 reviews
34 hotel reviews
Reviews in 28 cities Reviews in 28 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed November 4, 2012

If you want a fresh place and nothing more, this should do it. Lobby is nice and the rooms are spacious, simple and clean. I would stay here again for a quick overnite stay. Oh, the bed was very comfortable.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review, November 20, 2012
Dear Luv_totravel121,

Thank you for the positive comments regarding your most recent stay with us. We look forward to your return visit.

Best Regards,

Genesee Grande Hotel
Staff & Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Genesee Grande Hotel

Address: 1060 E Genesee St, Syracuse, NY 13210
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Syracuse
#8 Business Hotel in Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Genesee Grande Hotel 3.5*
Number of rooms: 159
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Also Known As:
Golden Tulip Syracuse
Genesee Grande Hotel

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