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The Genesee Grande Hotel: Traveler Reviews

3.5 of 5
1060 E Genesee St, Syracuse, NY 13210
Hotel amenities
The Genesee Grande Hotel
Ranked #9 of 30 hotels in Syracuse
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204 reviews from our community

Traveler rating
    84
    59
    37
    17
    7
See reviews for
Families
35
 
Couples
44
 
Solo
16
 
Business
67
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
“Comfortable and relaxing”
4 of 5 stars Reviewed November 10, 2012

More personality than a typical chain hotel. Warm, inviting and very comfortable room. The room was not very large, but had all the typical amenities. The bathroom was charming, and not institutional. Great quality TV and plenty of towels and linens. The beds were very comfortable.
The staff was friendly and helpful. About 10 mins after our arrival, there was a knock on our door. A staff member asked if he might come in to replace a light bulb. I had just noticed that one of the three bathroom bulbs was actually out. I was very impressed that it was replaced quietly, without any word from us. Parking is free in a courtyard type area - a big plus in this tight neighborhood. Great breakfast.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by CamNJ for Syracuse
Ask CamNJ about The Genesee Grande Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review
November 20, 2012
CamNJ,

Thank you for your great recommendation on Tripadvisor. We are so happy to hear our staff was helpful and attentive during your stay. We look forward to your return the next time you are in the area.

Sincerely,

Genesee Grande Hotel
Staff & Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City
Top Contributor
116 reviews 116 reviews
74 hotel reviews
Reviews in 53 cities Reviews in 53 cities
103 helpful votes 103 helpful votes
“Very nice”
4 of 5 stars Reviewed November 10, 2012

Had a quick overnight here, and wished I could stay longer. Spectacularly comfortable bed and Ii could have cried when I had to get out of it! Very spacious room, with a sitting area, and a big bathroom. Room service delivered promptly and delicious. Lobby is beautiful, and I loved the koi pond. So nice to stay in a place that is a little different. Liked it very much.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask NYerUWS about The Genesee Grande Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review
November 20, 2012
Dear NYerUWS,

We are thrilled that you enjoyed your stay with us, and that we provided the top-notch service for which we are known. We truly appreciate your comments and are excited to see you again!

Best Regards,

Genesee Grande Hotel
Staff & Management
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Ann Arbor, Michigan
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
“Nice, but not wonderful”
4 of 5 stars Reviewed November 8, 2012

Would have liked to rate this as 'good'
The staff were generally extremely pleasant and helpful. Breakfast was great - the belgian waffle was one of the best I have had. Lobby area was spacious, and I appreciated being able to get cups of tea or coffee all day. The room was nice, but dark, with insufficient lighting to sit and read It was annoying to have the two tv's (one in the sitting area, one in the bed area) have different numbers for the same channel. The bathroom was on the small side, as I would expect in a hotel of this age, however I would have expected better towel quality for a hotel in this price range. The mattress also left something to be desired, having a tendancy to roll you to the center. It was very noisy at night due to a wedding party - I would have expected the hotel to have put us on a different floor to aviod this problem. Overall a nice hotel, but as another reviewer said it did not meet our expectations.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by Deborah E for Syracuse
Ask Deborah E about The Genesee Grande Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review
November 20, 2012
Dear Deborah E,

Thank you for your wonderful comments about our hotel and staff. We are also pleased to hear you enjoyed the breakfast at the 1060 Bistro. We would like to let you know we have corrected the issues about the TVs in your room, as well as the mattress. Again, we appreciate your feedback and hope to see you again in the near future.

Best Regards,

Genesee Grande Hotel
Staff & Management
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Washington, DC
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
“Perfect hotel for a wedding”
4 of 5 stars Reviewed November 5, 2012

We attended a wedding at the hotel and the experience was perfect. The front desk staff was helpful and arranged a room close to the elevator for my elderly mother. The room wasn't large, but it was big enough and well-appointed. The reception was a ton of fun and the food was very good. There is free parking which is a nice plus.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask DCaprilee about The Genesee Grande Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review
November 20, 2012
Dear DCaprilee,

Thank you for the great comments on Tripadvisor. We are pleased to hear you enjoyed your stay with us, and we hope to see you the next time your travels bring you to the area.

Best Regards,

Genesee Grande Hotel
Staff & Management
Report response as inappropriate
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Toronto, Canada
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
“Clean and Simple”
3 of 5 stars Reviewed November 4, 2012

If you want a fresh place and nothing more, this should do it. Lobby is nice and the rooms are spacious, simple and clean. I would stay here again for a quick overnite stay. Oh, the bed was very comfortable.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Luv_totravel121 about The Genesee Grande Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review
November 20, 2012
Dear Luv_totravel121,

Thank you for the positive comments regarding your most recent stay with us. We look forward to your return visit.

Best Regards,

Genesee Grande Hotel
Staff & Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Genesee Grande Hotel

Also Known As:
Golden Tulip Syracuse
Genesee Grande Hotel
Address: 1060 E Genesee St, Syracuse, NY 13210
Region: United States > New York > Finger Lakes > Syracuse
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Business Hotels in Syracuse
Price Range: $$
Hotel Class:3.5 star (3.5*)
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The Genesee Grande Hotel
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