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“Perfect hotel for a wedding” 4 of 5 stars
Review of The Genesee Grande Hotel

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The Genesee Grande Hotel
3.5 of 5 Hotel   |   1060 E Genesee St, Syracuse, NY 13210   |  
Hotel amenities
Ranked #12 of 30 Hotels in Syracuse
Washington, DC
Top Contributor
51 reviews 51 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
41 helpful votes 41 helpful votes
“Perfect hotel for a wedding”
4 of 5 stars Reviewed November 5, 2012

We attended a wedding at the hotel and the experience was perfect. The front desk staff was helpful and arranged a room close to the elevator for my elderly mother. The room wasn't large, but it was big enough and well-appointed. The reception was a ton of fun and the food was very good. There is free parking which is a nice plus.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review, November 20, 2012
Dear DCaprilee,

Thank you for the great comments on Tripadvisor. We are pleased to hear you enjoyed your stay with us, and we hope to see you the next time your travels bring you to the area.

Best Regards,

Genesee Grande Hotel
Staff & Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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303 reviews from our community

Traveler rating
    113
    99
    63
    21
    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Toronto, Canada
Senior Contributor
41 reviews 41 reviews
34 hotel reviews
Reviews in 28 cities Reviews in 28 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed November 4, 2012

If you want a fresh place and nothing more, this should do it. Lobby is nice and the rooms are spacious, simple and clean. I would stay here again for a quick overnite stay. Oh, the bed was very comfortable.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review, November 20, 2012
Dear Luv_totravel121,

Thank you for the positive comments regarding your most recent stay with us. We look forward to your return visit.

Best Regards,

Genesee Grande Hotel
Staff & Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 20, 2012 via mobile

I recently stayed there for a 3 day convention. Our rooms were pre-assigned. LIKES: Very clean, comfortable bed, excellent food, comfortable lounge area, charming decor in lobby, bar and restaraunt, courteous staff. DISLIKES: I had to wait until 3:00 to check in, my room: in the older building was smallish and drab. No full length mirror, no coffee maker. Bad neighborhood, not safe to walk in. BIGGEST DISLIKE: I asked twice, and my request was politely declined both times, to be taken by the hotel shuttle to Destiny USA (formerly known as the Carousel Mall), a big area attraction, and not more than 5 miles away. It cost me $15 plus tip each way. I think the hotel has some sort of agreement with the local cab companies. Because of this, I will not stay there again.

Stayed October 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review, October 29, 2012
Dear Nancy F,
Thank you for your great comments about the hotel and our staff. We are pleased to hear you enjoyed the food and the lounge as well. We are sorry that there may have been a miscommunication; our guaranteed check-in time is at 3:00 P.M. and we do offer coffeemakers upon request, as well as complimentary coffee in the lobby .Our Hotel shuttle is based upon availability and primarily used for transportation centers, the Syracuse University campus and downtown. We hope you were able to utilize it to travel to the appointed areas. We truly hope to have you as our guest the next time you are in the area.

Sincerely,

Genesee Grande Hotel
Staff & Management
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Ottawa,On
Top Contributor
71 reviews 71 reviews
33 hotel reviews
Reviews in 29 cities Reviews in 29 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed October 13, 2012

We stayed here while en route to NYC. This is an older hotel that has seen renos over the years. Even with the renos, the hotel has been able to retain its' charm. We were greeted by the front desk staff with a smile and very good service. The rooms are of good size and are kept very clean. The bed are very comfortable and the bedding of high quality. The bar is a great place to go for a relaxing drink. They have a very good wine and beer list and I am sure that there is something there for everyone. I would most certainly stay at this hotel again and recommend to others.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review, October 16, 2012
Dear Duane L,

What a wonderful review to read! We thank you for taking the time to express your experience. We are excited to have you as our guest again.

Best Regards,

Genesee Grande Hotel
Staff & Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Clyde, Maine
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 10, 2012

I stayed at the Genesee Grand in August 2012 and the room was no better than a flop house. The toilet was not even attached to the floor. It wobbled when used. There was a large rip in the carpet at the entry door. The light bulbs were burned out on the light next to the beds. The bathroom floor had schmutz in all the corners and was poorly laid out. The electrical outlet on the desk was broken. The iron was so high in the closet that my wife could not reach it and once i got it down found the plastic housing was broken. The cost for this "first class hotel" was $300 per night!

I wrote the hotel about this abysmal performance and they have not deigned to respond. Stay here at your own risk.

Room Tip: My room was terrible
See more room tips
  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review, October 16, 2012
Dear Larry B,

We would like to thank you for bringing these issues to our attention. Please know we strive for excellent guest experiences and we are disappointed that we fell short of your expectations. Your comments were addressed by our department managers immediately after your review on TripAdvisor, but it was unfortunate we did not hear about these issues any sooner. We would hope to have you as our guest in the future so that we can provide you with the exceptional experience that you deserve.

Best Regards,

Genesee Grande Hotel
Staff & Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
glen ridge, nj
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 29 cities Reviews in 29 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 17, 2012

I stayed in a room in the tower that was very nice and huge; it was easily three NYC hotel rooms. The road in front was ripped up, which was a minor pain. But I thought the location was great, close to the university and downtown. The staff was very pleasant.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review, October 10, 2012
Dear martroon,

Thank you so much for the wonderful review. Construction on East Genesee Street has been going on for a while; it is part of the Connective Corridor project and will look great once everything is completed. We are so happy to hear we exceeded your expectations and look forward to seeing you soon!

Best Regards,

Genesee Grande Hotel
Staff & Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 17, 2012

This Hotel seems to be the default hotel when doing Priceline in Syracuse. We got this hotel from Priceline paid $79 a night, and for that price this Hotel was very nice. Online, their prices rage from 150 + The hotel is clean and well updated and staff was friendly. The basic room is with a queen, to get a king bed you need to upgrade to a suite.

We also ate breakfast at the hotel in the morning, it was $15 for a full buffet, $10 for a cold buffet. It was good but a bit expensive.

Room Tip: for a quieter room, ask for a room that doesn't face directly over Genesee St
See more room tips
  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review, October 10, 2012
Dear KingstonTraveller13,

We are really happy that you found a great deal on your accommodations at the Genesee Grande Hotel, and that we exceeded your expectations. Hope to see you again the next time your travels bring you to the area!

Best Regards,

Genesee Grande Hotel
Staff & Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Genesee Grande Hotel

Address: 1060 E Genesee St, Syracuse, NY 13210
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Genesee Grande Hotel 3.5*
Number of rooms: 159
Reservation Options:
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Also Known As:
Golden Tulip Syracuse
Genesee Grande Hotel

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