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“Holiday Inn Syracuse Airport” 5 of 5 stars
Review of Holiday Inn Express Syracuse Airport

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Holiday Inn Express Syracuse Airport
2.5 of 5 Hotel   |   5418 S Bay Rd, Syracuse, NY 13212   |  
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Ranked #10 of 30 Hotels in Syracuse
Ridgeway, South Carolina
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Holiday Inn Syracuse Airport”
5 of 5 stars Reviewed June 26, 2014

I love this place! I travel to/through Syracuse a fair bit and this place is great for location and service. Twice now I have had to stop overnight in Syracuse awaiting a flight to somewhere else. Their airport shuttle service is a savior! The hotel is well maintained and well furnished. The bed is very comfortable, the TVs are modern and haver cable. They provide a hot breakfast! They are close to a Denny's and several fast food places if you don't want to travel far from the hotel and I believe that shuttle will carry you to places within three miles of the hotel. If you have wheels, Dinosaur's BBQ downtown is great as is Delmonico's. This is a great stay!

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth B, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review, July 4, 2014
Dear Romadfox,

Thank you for your stays with us at the Holiday Inn Express Syracuse Airport. I am glad to read that you enjoy staying here when in the area and all the services and amenities we offer. Our shuttle service is very popular with the guests, especially when going out to dinner or to the airport. Thank you for your very informative review for future guests. Safe Travels~

Elizabeth
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137 reviews from our community

Traveler rating
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    34
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
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English first
Kingston
Top Contributor
73 reviews 73 reviews
17 hotel reviews
Reviews in 42 cities Reviews in 42 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed June 14, 2014

We live in Kingston, Ontario and often drive 2.5 hours to Syracuse to fly to a U.S. destination. The airport is right offf Route 81 before you enter Syracuse, and the hotel is right on the airport property.

The rooms are clean, the staff obliging, there is an efficient shuttle bus to the airport (which is in fact walkable) and we can leave our car at the hotel rather than park it at the airport.

What could be better?

Room Tip: Ask for a room close to the lobby.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth B, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review, June 16, 2014
Dear JKW333,

Thank you for your recent stay with us and all the wonderful things you had to say about our hotel and your stay with us. I am glad that you took advantage of sleep-park and fly package. Safe travels!

Elizabeth
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Pembroke, North Carolina
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed May 26, 2014

I stay here often when flying out of Syracuse. It's got clean and up-to-date rooms at a moderate price. They also have airport valet which can be very convenient. I have found the staff to be very friendly. Sometimes I have booked the wrong location as there is another HIE up the road a few miles. When this has happened and I show up at the wrong place, the staff have been very helpful in either getting me a last minute room or giving me directions to the correct place.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth B, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review, May 27, 2014
Thank you for your recent stays and reviews for our hotel. I am pleased to see you enjoy staying with us and that our staff is always friendly and helpful during your stays with us. Safe Travels~

Elizabeth
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Wilmington, North Carolina
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 13, 2014

i have stayed at the HIE on two occasion for extended work assignments. the staff is wonderful, very friendly and efficient. The rooms are nicely cleaned and the property is well maintained. i don't plan to be back in the area, but if i am I would certainly stay here.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth B, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review, May 27, 2014
Thank you for your 2 visits to our hotel, I am glad to see you enjoyed everything about your stay. Safe Travels~
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Norfolk, New York
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 24, 2014

Stayed here during the State Fair. The staff was very friendly and accomidating. Our room was clean and very comfortable. It was nice to be able to walk down stairs and grab breakfast. I little packed, but thats what you will get during the Fair.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth B, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review, May 27, 2014
Thank you for your recent stay with us here at the Holiday Inn Express Syracuse Aiport. I am glad to see you enjoyed your stay with us and tried the breakfast. We hope to see you again in the near future. Have safe travels~

Elizabeth
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Naples, Florida
Top Contributor
120 reviews 120 reviews
60 hotel reviews
Reviews in 62 cities Reviews in 62 cities
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed April 20, 2014

I stayed here for two nights on business. The hotel is convenient to the airport, about 1 1/2 miles and located right off the highway. There is plenty of meal choices in the restaurants around the area from sit down to fast food. There are also two grocery stores within a mile if you forget anything like a toothbrush or just want a late night snack. The room came with a decent sized flat screen a chair and stool, along with a desk and chair. Room was comfortable, plenty of electrical outlets but did not have a mini fridge or microwave (there is a microwave down by the snack machines in the event you want to heat up leftovers or make popcorn).

The Good - the hotel is conveniently located, is clean and the rooms are sizeable. The staff was pretty friendly and they do have an indoor pool. In addition, they serve a decent hotel breakfast that is included in the price each morning. They also delivered a news paper to the room which was nice. Bathroom amenities are the standard Holiday Inn items. Location is close to the airport and about 4 miles from downtown Syracuse or about 15 minutes.

The Not so good - the hotel gym only has two treadmills and a rowing machine. There are no weights or machines to use and the treadmills, while nice, are what I would consider more of a home type treadmill. The hotel itself is somewhat pricey for what you get. I paid $135 a night for a regular room. Coffee here is horrible (as it is at all of the IHG hotels except the Intercontinental), they do have snack machines but you will be charged $2 or more for a small bottle of water. Parking can be difficult here as it is connected to a Candlewood Suite parking area. I have been here both in the summer and winter and in the winter, it can be a headache with the snow plowing. Pillows were horrible but the bed was okay. Movie prices were outrageous at $16.00 for a regular movie.

For a short stay of a night or two, this place wouldn't be too bad. Internet worked fine with no knock offs, was quiet and well kept. If I had to stay longer, I'd stay at the Candlewood next to this which I've stayed at a couple of times previously.

This hotel is safe for families and the kids would enjoy the indoor pool. If you have kids, ask for a room directly across from the pool as the pool wall has large windows where you can see the kids. This also would allow easy access to the back parking area where parking is much easier.

Room Tip: See my tip on the rooms by the pool on the first floor.
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  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review, May 6, 2014
Dear jmoonesq,

Thank you for staying with us and leaving such a detailed review. I am glad to see that you left some feedback on what you liked as well as what fell below your expectations.

I read with much concern the troubles you have encountered during your stay. I sincerely apologize for we fell below your standards on most of the services and amenities that we provide particularly with the rates and food choices. Our main concern is for all our guests to experience an exceptional stay and I am truly sorry if we were not able to deliver this to you. Our guests’ satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. With this said, I will assure you that your comments will be taken into consideration to improve our hotel.

Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. We deeply regret that you did not receive the level of service that we strive so hard to achieve. We value you as a guest and we hope this incident will not deter you from giving us another opportunity to serve you in the future.

Sincerely,

Dhan M
Case Manager
IHGCare
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London, United Kingdom
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 8, 2014 via mobile

Had a flight diverted and was sent to stay here, room was very big and clean, hotel is only 6 years old and one of the best Holiday Inn hotels I have stayed in. The staff were well organised and did a good job considering the amount of people they were processing. Breakfast is basic and not many healthy options but overall a happy stay under frustrating circumstances.

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth B, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review, April 15, 2014
Thank you for your recent stay with us here at the Holiday Inn Express Syracuse Airport. I am sorry to see that you stayed with us due to flight issues, but I am glad we were able to take care of you and get you on your way the next day to your destination. Safe Travels~

Elizabeth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Syracuse Airport

Address: 5418 S Bay Rd, Syracuse, NY 13212
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in Syracuse
#10 Business Hotel in Syracuse
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Syracuse Airport 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
New Syracuse airport hotel offers comfort and convenience. Indulge yourself by staying at the new Holiday Inn Express Hotel & Suites Syracuse near the Syracuse Hancock International Airport (SYR). Our convenient hotel is located right at the entrance of the airport to accommodate your travel needs. Families will love staying at our hotel in Syracuse, New York, situated near the intersection of Col. Eileen Collins Blvd. and South Bay Road. This location offers fast access to many local attractions including the Carousel Center Mall, the Museum of Science and Technology and the Landmark Theatre. Other nearby attractions include the Rosamond Gifford Zoo, Syracuse University, Oneida Lake, Iron-Girl Triathlon and historic Armory Square. Business travelers appreciate the accommodations provided at our Syracuse Airport hotel. Located at the entrance to the airport, this hotel also provides close proximity to local companies such as Lockheed Martin, Syracuse Research Corporation, Cooper Crouse-Hinds and Anheuser-Busch, Inc. In addition, we provide meeting space for up to 15 people as well as business services, which include a fax machine, copier, printer and free high-speed, wireless Internet access. While staying at our Syracuse hotel, enjoy our choice amenities that include an indoor pool, a fitness center and our complimentary hot breakfast bar. Book your reservations now to get our great hotel deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express Syracuse Airport Hotel Syracuse
Holiday Inn Syracuse
Syracuse Holiday Inn

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