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Holiday Inn Express Syracuse / Fairgrounds: Traveler Reviews

2.5 of 5
6946 Winchell Road, Syracuse, NY 13164
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Holiday Inn Express Syracuse / Fairgrounds
Ranked #7 of 30 hotels in Syracuse
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121 reviews from our community

    Trip type
Traveler rating
    46
    47
    13
    10
    5
Date Rating
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
“Inconsistent and outdated.”
3 of 5 stars Reviewed December 30, 2012

Hotels in the Syracuse area are hard to come by. The strange thing is, Mr. and Mrs. ChristianCritic have stayed at and reviewed Holiday Inns before. This particular Holiday Inn was in close proximity to my parents house and to the New York State Thruway, which made it incredibly convenient. My complaints are as follows: the pricing was higher than what was advertised online. The typical $95 a night was actually $105 a night plus taxes and fees. Prior to this stay I have never payed more than night $95 for a stay at the Holiday Inn. Second, the rooms more closely resembled a Super 8 than a Holiday Inn, they appeared outdated, and our room (though non-smoking) smelled quite smokey. My wish for the travelers is that they would find a convenient stay, a comfortable room, and an affordable price. The Holiday Inn Express in Syracuse met some of this criteria but not all. I hope they have plans to make some updates to the rooms (particularly the squishy beds) and ensure that "non-smoking" means just that.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
Ask ChristianCritic about Holiday Inn Express Syracuse / Fairgrounds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John T, General Manager at Holiday Inn Express Syracuse / Fairgrounds, responded to this review
January 18, 2013
Christian Critic,

Thank you for your review. We are sorry to hear that your room smelled smokey during your stay with us. While we are 100% smoke free, it can be a challenge to keep everyone from smoking within the hotel. We do have measures in place to rid the hotel of smoke when this happens and we apologize that this was not successfully completed before your arrival. Thank you for your feedback regarding our hotel. We are on a plan to continuously update our product. For example all of the lights, pictures, and mirrors in the guest rooms were replaced in 2012 and more exciting changes are in store for 2013.
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San Francisco, California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
49 helpful votes 49 helpful votes
“Not great”
3 of 5 stars Reviewed December 21, 2012 via mobile

VERY difficult hotel to find...buy some signs ! Service was no hum. There is nowhere to eat dinner near here and their "pantry freezer" was empty of dinner entrees. Business Center does not allow you to scan, only fax (hello 2012 not 1985). How any people reading this review fax a person anymore ? Elevator made creepy noises and I noticed other small areas in need of repair.

Suggestion to management / owner - instead of putting up posters asking for good scores on your survey, spend a little time in the hotel as a guest and make some changes...the scores will come on their own.

Stayed December 2012
Was this review helpful? Yes 1
Ask LifeTravelerSF about Holiday Inn Express Syracuse / Fairgrounds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Syracuse / Fairgrounds, responded to this review
January 5, 2013
Dear LifeTravelerSF,

Thank you for taking the time to write a review about your recent stay. I am sorry you were not satisfied with the location of our property and the experience you had trying to locate our hotel. I understand the inconvenience this has caused you. I am also sorry for our elevator and our Business Center fell below your expectations. I apologize we do not have dinner on site. But there are restaurants nearby that is available. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests. Thank you for staying with us and we hope you give us a chance to show you how great our hotel is.

Sincerely,

Anthony M
Case Manager
IHGCare
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Ottawa, Canada
1 review
“Ok place to stay”
2 of 5 stars Reviewed November 20, 2012

We stayed there last weekend and didn't have the greatest experience. First off, there was a lot of noise later at night and very early in the morning. I don't know if some sort of dog show was going on but there was constant barking going on. It kept me up for the first night and was annoying. The walls are paper thin and everything, and I do mean everything, can be heard. It was disgusting and unpleasant.

The staff at the front desk on checking in was great but checking out was cold and unfriendly.

On the flip side, the breakfast was awesome and very nicely laid out. The beds were pretty comfortable and the bathroom cleaner than most hotels I've stayed at. Cleaning staff was friendly and courteous.

Would I be back? Probably not. It wasn't in the greatest location which made it difficult to find and overall, I like to have quiet nights to sleep. If that's not happening, I'm not usually very impressed.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask BHOttawa about Holiday Inn Express Syracuse / Fairgrounds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bowmanville, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“our syracuse get away”
5 of 5 stars Reviewed November 10, 2012

very clean.very friendly.very affordable.this place is our new family get away spot.the pool and hot tub were amazing. and quaker steak and lube was walking distance.only 10 minutes from the mall.we can't wait to go back. thanx holiday inn express staff for a great time.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask philco68 about Holiday Inn Express Syracuse / Fairgrounds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
“Everything you expect from a Holiday Inn express”
5 of 5 stars Reviewed November 5, 2012

We arrived to the hotel around 10:30pm on Friday night. The staff at the dept desk was very friendly. Our room was very clean and comfortable. While the water pressure in the shower wasn't very high, the abundance of hot water and adjustable shower head more than made up for it. The hot breakfast was great and the staff kept replenishing items as they ran out. Great stop on a four day road trip from Boston MA to Houston TX.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Viva_La_Viajera about Holiday Inn Express Syracuse / Fairgrounds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John T, General Manager at Holiday Inn Express Syracuse / Fairgrounds, responded to this review
November 7, 2012
Viva_La_Viajera,

Thank you for your review! We are glad you enjoyed your stay with us on your long journey across the country. Please come and see us again when you pass through the area!
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Additional Information about Holiday Inn Express Syracuse / Fairgrounds

Also Known As:
Holiday Inn Express Syracuse / Fairgrounds Hotel
Holiday Inn Express Syracuse / Fairgrounds Hotel Syracuse
Wingate Hotel Syracuse
Address: 6946 Winchell Road, Syracuse, NY 13164
Phone Number:
Region: United States > New York > Finger Lakes > Syracuse
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotels in Syracuse
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Spinning Ferris wheels, hot funnel cakes and big name performers like Maroon 5 & Train are waiting for you at the Great New York State Fair, just minutes from the Holiday Inn Express® Syracuse - Fairgrounds Hotel in Warners, NY. Our hotel's convenient location off I-90 and quick access to I-690 means commuting in and out of the city is a breeze. If you're a business traveler looking for hotels near Syracuse, NY with meeting space, we have an event room that accommodates 50 and a boardroom that seats 10. Corporate guests also appreciate that we're close to Lockheed Martin, Sysco Food Services and Anheuser-Busch. A Business Center with copy, print and PC capabilities is provided, as well. In addition to being just four miles from the state fairgrounds, we're near Onondaga Lake Park, which is a great destination for those who love the outdoors. For those who prefer to shop, Carousel Center Mall is close by and Waterloo Premium Outlets are a short drive from Warners, NY. Our hotel's location also has easy access to Empire Expo Center, downtown Syracuse and Armory Square. While you stay at our hotel's facility near Syracuse, NY, you'll enjoy amenities like free high-speed, wireless Internet access and an indoor pool and spa. Each morning, you can enjoy a free, hot breakfast, as well, at the Express Start Breakfast Bar. Call today and let us help you plan your next trip to this beautiful area. ... more   less 
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