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“Terrible service” 3 of 5 stars
Review of UNO Chicago Bar & Grill

UNO Chicago Bar & Grill
9558 Carousel Ctr, Syracuse, NY 13290-9501
(315) 466-8667
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Ranked #157 of 608 Restaurants in Syracuse
Cuisines: Pizza
Restaurant details
Syracuse, New York
Contributor
18 reviews 18 reviews
14 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Terrible service”
3 of 5 stars Reviewed March 2, 2013

Young waiter was too busy waiting on the young girls to take care of this middle aged lady with daughter -- in fact, someone from the kitchen went around table to table with my pizza suspended by a pair of plier asking if the "pizza was theirs"--I finally hailed down my pizza after being paraded around the restaurant! Disgusting--don't waste your time or money---head to Pavones pizza and do take out!

Visited January 2013
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36 reviews from our community

Visitor rating
    10
    9
    11
    4
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Ottawa, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Great Service by Joey”
4 of 5 stars Reviewed February 24, 2013

We visited the Destiny USA mall unaware it was school break in the area. The food court was very busy and we chose UNOs as a quiet place for lunch. Service was fast and efficient. Our server Joey was cheerful and friendly. My husband and I both chose individual deep dish pizzas and found the ingredients fresh and flavorful. The portion was just right for lunch. Lunch, with a beer and a glass of wine was under $40 for the two of us. The atmosphere was warm and cozy. We especially appreciated the warm welcome we received by Joey. He mentioned he had worked in this location for ten years and many of the staff were long time employees at this restaurant. This showed in their professional service and good food.

Visited February 2013
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Syracuse, New York
Senior Contributor
40 reviews 40 reviews
30 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Good Food”
4 of 5 stars Reviewed December 27, 2012

Very relaxing atmosphere and good food. Service was good and our server was attentive. The deep dish pizza tastes great just wish it was a bit larger.

Visited December 2012
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New York State
Top Contributor
73 reviews 73 reviews
39 restaurant reviews
Reviews in 40 cities Reviews in 40 cities
40 helpful votes 40 helpful votes
“A very long wait for: "I forgot to bring your order to the kitchen."”
2 of 5 stars Reviewed November 25, 2012

Wow! This was an awful dining experience. We received a gift certificate to this restaurant. Otherwise, we probably would not have chosen it. First, we arrived to find out there was a 1 hour wait for a table. They gave us a "buzzer" and encouraged us to spend time "enjoying the mall" while we waited. Ah, but the buzzer has essentially a 50 ft range so we sat out in the Food Court watching other people eat food from other vendors. We were seated after about 45 minutes, and our waitress promptly brought our drinks and took our order for a pizza (& only a pizza). She never came back--at least not for another 45 minutes. When she did, it was to tell us: "I forgot to bring your order to the kitchen. I'm sorry about that. Would you like a complimentary salad and breadsticks to eat while you're waiting?" So, our wait started all over again. The "house salad" was a slightly wilted "salad in a bag" variety with a couple of stale croutons on top. After ANOTHER 45 minutes, the pizza arrived. It was what it was, and we couldn't wait to get out of there. NEVER AGAIN!

  • Visited November 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
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Ottawa
Senior Contributor
49 reviews 49 reviews
17 restaurant reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
“Food if fine but you can do better.”
3 of 5 stars Reviewed November 12, 2012

It's in the mall so it's convenient. They were out of the affordable wine and the grilled vegetables were overcooked and quite oily. Ordered the guacamole burger - it was average, not a lot of guacamole.

Visited November 2012
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