Ok - I'm going to begin by saying we had a bit of an unpleasant experience which was then rectified very quickly and very efficiently.
We stayed at this hotel for two nights when we went to pick up my son from college.
We got to the hotel on the first night after 11pm and I was extremely tired.
We got a room on the first floor (127) and as soon as we walked in I noticed a smell that to me smelled like smoke. I dont smoke and neither does my husband and i am very sensitive to the smell. Thing is - I was too tired to go and ask to switch rooms so we decided to just unpack and deal with it. We did call the front desk just to let them know there was a smell so they don't say we were smoking in the room. They immediately asked if we want to switch rooms and we said we were too tired.
As i was unpacking I started noticing more things and again - I was too tired to switch rooms. The main thing was that the bedsheets looked clean and the bathroom was clean as well. BUT - there were little particles all over the carpet and the sofa. Like no one had vaccumed. We lifted the sofa cushions bcs my son was going to sleep on the sofa bed the next night and it was all dirty as well.
In the bedroom - there were reciepts and some left over things from the previous guest in the top drawer of the dresser.
So - in general - it seemed like the room had been cleaned but not the way it should have been.
In the morning when I was less tired I decided we had to move rooms bcs I wasnt going to shower in a room where I felt the cleanliness was lacking.
We spoke to the houskeeping manager at the front desk - unfortunately I don't remember his name but he was fantastic. Without even one question he apologized and said of course this should never happen and he personally took us to a room on the third floor which was immaculate, smelled good and was just fine.
The room we took was a queen bed with a sleeper sofa and the queen bed was in its own room so we had privacy (this was true for both rooms we were in). we didnt use the kitchen but its a nice size and there is a table that seats four easily. Bathroom is a nice size as well.
All in all - exactly what you would expect from a candlewood suites. No breakfast of course bcs you have the kitchen.
Good location among all kinds of eateries in the area.
- Official Description (provided by the hotel):
- Come and experience our Comforts of Home Bedding Collection. We are the closest hotel to the airport. This quiet gorgeous hotel is not only neighboring Hancock International Airport (SYR), but also offers easy access to I-81 and I-90, which gives you convenient access to all of Syracuse including Syracuse University, The Carrier Dome, The New York State Fairgrounds, Carousel Center-DestiNY USA, The OnCenter, and much more.Candlewood Suites-Syracuse Airport offers 124 spacious suites with amenities including full kitchens, DVD players, and free high-speed Internet. The Candlewood Suites hotel features a large and well equipped fitness center, free guest laundry, as well as the Candlewood Cupboard. Candlewood Suites-Syracuse Airport also gives you a variety of restaurants within walking distance of the hotel as well as access to our complimentary Airport Shuttle providing transportation to the airport or any of the immediate area restaurants. Pets are welcome with a fee.Current vaccination record must be shown, and pet policy must be signed at check-in. Typically room cleaning once checked in, is provided once every 7 days. Visit with our friendly Guest Service Representatives for information on Syracuse anytime as our Front Desk is open 24 hours day. ... more less
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- Also Known As:
- Candlewood Suites Syracuse Airport Hotel Syracuse
- Candlewood Suites North Syracuse
- Candlewood North Syracuse
- North Syracuse Candlewood Suites