"Above & Beyond Customer Service' was provided me Tuesday morning, March 4, 2014 that helped me in a time of need.
I am a crew member and I had the unfortunate scare of leaving my wallet in my hotel room at this hotel and didn't realize such until I was physically on the aircraft and readying for departure. I quickly called the hotel, Megan at the front desk took the call and sent Dawnisha to my room to check to see if it was there. She called me back to let me know that they indeed had found my wallet in my room and that they would send the van driver (David) to the airport with it. My Captain went to get my wallet thus making the flight depart within the proper time slot.
I just wanted you to know not only the great exemplary acts, but the kind trustworthy efforts of this hotel and it's employees in getting my wallet back to me. Honesty in returning such a valuable item to it's owner is so important in this business and I wanted everyone to know just how much I appreciate their kindness.
My deepest thanks to all involved and for turning what would have been a very time consuming & costly oversight into a reason to be thankful for the goodness that these employees showed still remains in the world today. To me, this makes this property a FIVE STAR.
- Official Description (provided by the hotel):
- Come and experience our Comforts of Home Bedding Collection. We are the closest hotel to the airport. This quiet gorgeous hotel is not only neighboring Hancock International Airport (SYR), but also offers easy access to I-81 and I-90, which gives you convenient access to all of Syracuse including Syracuse University, The Carrier Dome, The New York State Fairgrounds, Carousel Center-DestiNY USA, The OnCenter, and much more.Candlewood Suites-Syracuse Airport offers 124 spacious suites with amenities including full kitchens, DVD players, and free high-speed Internet. The Candlewood Suites hotel features a large and well equipped fitness center, free guest laundry, as well as the Candlewood Cupboard. Candlewood Suites-Syracuse Airport also gives you a variety of restaurants within walking distance of the hotel as well as access to our complimentary Airport Shuttle providing transportation to the airport or any of the immediate area restaurants. Pets are welcome with a fee.Current vaccination record must be shown, and pet policy must be signed at check-in. Typically room cleaning once checked in, is provided once every 7 days. Visit with our friendly Guest Service Representatives for information on Syracuse anytime as our Front Desk is open 24 hours day. ... more less
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- Also Known As:
- Candlewood Suites Syracuse Airport Hotel Syracuse
- Candlewood Suites North Syracuse
- Candlewood North Syracuse
- North Syracuse Candlewood Suites