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“Very Friendly Staff” 5 of 5 stars
Review of Candlewood Suites Syracuse Airport

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Candlewood Suites Syracuse Airport
2.0 of 5 Hotel   |   5414 South Bay Road, Town of Salina, Syracuse, NY 13212   |  
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Ranked #7 of 30 Hotels in Syracuse
Syracuse, New York
1 review
“Very Friendly Staff”
5 of 5 stars Reviewed November 29, 2011

The Staff here are exceptionally friendly, courteous and helpful. You can always count on someone asking "how are you?" or saying "Have a good day". They are very knowledgable about the area restaurants and local attractions. DVD player in the room and free DVD library at the Front Desk have saved me from watching some boring TV show more than once. The rooms are clean and the kitchenette is well equipped. I stay here whenever I am in the area. I recommend The Candlewood to all of my associates.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review, November 30, 2011
Thank you for your comments regarding our Team Members here at the hotel. We all take great pride in making all of our guests feel welcome. I am glad the DVD library made your nights a little more enjoyable. We look foward to seeing you in the future !
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163 reviews from our community

Traveler rating
    64
    48
    32
    13
    6
See reviews for
62
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
SYRACUSE
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 28, 2011

We stayed several nights at Candlewood recently and had stayed there last year as well.

CONS: Our disappointment really began once we got inside our room. The bathroom vanity sink "wood" was rotting all along the floor next to the camode. The carpets were not clean in the guestroom. The back on the sofa is so worn out there is no cushion left and could not be more uncomfortable! Most sofa beds are uncomfortable anyway, but this one needs to be replaced. Hey Candlewood, please get with the times and buy a Flat Panel TV, at least for the living room area! Bed was very uncomfortable. The lighting was exceptionally poor in both the guest room and living room. We were in a ground floor room and guess what, the hotel van took off before the rooster to deliever folks to the airport (lucky them, poor us) the door slamming, 4:30 a.m. chit chat and van beeping would wake the dead!

PROS: Staff very willing to assist with anything and were always courteous and professional. I believe the management and staff does the best they can with what they have to work with. The complimentary laundry and dryers as well as the "honor system" sundry shop were great plusses!The exterior, lobby and public areas are decent and what you should expect. You are near the airport and plenty of restaurants.

It's a good location, but the hotel is tired and needs to be fixed up. Hopefully soon, otherwise, we will find the nearest Country Inn and Suites.

Room Tip: Stay away from the rooms near the front entrance on the ground floor if possible.
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  • Stayed November 2011, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review, November 30, 2011
Thank you for your comments, we are installing new LCD TV's starting next week. They will be in every guest room and in the bedroom portion of our suites. Unfortunately, being an airport property we do have alot going on very early in the morning. We do try and keeep things quite out of consideration of other guests, I am very sorry that you were disturbed. I am happy to hear that our Team Members were friendly during your stay. We take great pride in being a customer service oriented hotel. We look forward to you staying with us in the future .
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Poolesville, Maryland, United States
1 review
5 of 5 stars Reviewed November 23, 2011

We liked the hotel, the morning BF and the personnel. Give A++ to the place

  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 16, 2011

Just spent two days and place couldn't have felt more like home. Everything from laundry to pantry to cook tops provided all the comforts. Staff was very accommodating, especially Mel and James who could not have been friendlier. I highly recommend on your next visit to Syracuse.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review, November 30, 2011
Thank you for your comments ! We look forward to seeing you during your next visit to Syracuse !
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Albany
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 13, 2011

I stayed on Oct 8-9.2011. I had a great time. I wish I had time to stay lobger. I was visiting my brother for one day. Next time I will stay longer. It is a great place for a family. It was spotless and friendly. You could cook all your meals because it had a stove ,fridge,and microwave. Also all the dushes and pots and pans.It wasn't like the Best Western last time with bugs. When I called they the called me a liar. This place was 100% better.I hope if you need a friendly place you will pick this Hotel.Well the air conditiner was noisey.

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherman Oaks, California
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 10, 2011

Stayed at the Candlewood Suites at the Syracuse Airport for 5 days in late September, 2011 and had a very nice time. The room and bed was comfortable, the bathroom was pleasant, excellent towels and the kitchen had everything you would need to cook small meals. The refrigerator was especially helpful to cool soda, store food and have ice for drinks. The computer in the lobby was a nice touch and was usually available. Staff were very pleasant and helpful. The entire hotel experience was pleasant and I would certainly return again. I think it is a very good value for the money even though I used Priority Club points to pay for the stay. It is not, however, a luxury hotel but rather a very good middle/upper market property that will not disappoint. It is very close to the airport (but not overly noisy) and located such that it is easy to get around town with no trouble from the hotel.

  • Stayed September 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 28, 2011

I have NEVER had bed bug bites before and now have a bunch on the back of my leg! Disgusting! Do not stay at the Candlewood airport hotel. Not clean. First room they gave us smelled like cigarette smoke even though it was a non-smoking room. The second room smelled a bit better but had BED BUGS! Ewwwww

  • Stayed September 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review, September 29, 2011
We are sorry to hear that you think you may have been bitten by bed bugs. All though it is an epidemic in the hotel industry at this time, we haven't heard of any complaints at the property regarding bed bugs, including nothing from the above reviewer. We have been on a preventative program for bed bugs for 4 years now in which all of our rooms get serviced 4 to 5 times a year. You can never rid yourself from ever having a bed bug issue due to the nature of the species being a “hitchhiker” However being on the program eliminates the chance of them reproducing once a guest brings them in to the hotel.
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Additional Information about Candlewood Suites Syracuse Airport

Address: 5414 South Bay Road, Town of Salina, Syracuse, NY 13212
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
#3 Business Hotel in Syracuse
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Syracuse Airport 2*
Number of rooms: 124
Official Description (provided by the hotel):
Come and experience our Comforts of Home Bedding Collection. We are the closest hotel to the airport. This quiet gorgeous hotel is not only neighboring Hancock International Airport (SYR), but also offers easy access to I-81 and I-90, which gives you convenient access to all of Syracuse including Syracuse University, The Carrier Dome, The New York State Fairgrounds, Carousel Center-DestiNY USA, The OnCenter, and much more.Candlewood Suites-Syracuse Airport offers 124 spacious suites with amenities including full kitchens, DVD players, and free high-speed Internet. The Candlewood Suites hotel features a large and well equipped fitness center, free guest laundry, as well as the Candlewood Cupboard. Candlewood Suites-Syracuse Airport also gives you a variety of restaurants within walking distance of the hotel as well as access to our complimentary Airport Shuttle providing transportation to the airport or any of the immediate area restaurants. Pets are welcome with a fee.Current vaccination record must be shown, and pet policy must be signed at check-in. Typically room cleaning once checked in, is provided once every 7 days. Visit with our friendly Guest Service Representatives for information on Syracuse anytime as our Front Desk is open 24 hours day. ... more   less 
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Also Known As:
Candlewood Suites Syracuse Airport Hotel Syracuse
Candlewood Suites North Syracuse
Candlewood North Syracuse
North Syracuse Candlewood Suites

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