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“Easy in and decent” 4 of 5 stars
Review of BEST WESTERN Syracuse Airport Inn

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BEST WESTERN Syracuse Airport Inn
2.5 of 5 Hotel   |   900 Col Eileen Collins Boulevard, Syracuse Hancock International Airport, Syracuse, NY 13212   |  
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Ranked #16 of 30 Hotels in Syracuse
Minneapolis, Minnesota
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Easy in and decent”
4 of 5 stars Reviewed October 21, 2012

Good continental breakfast, ok price, could walk from airport if needed. Perfect if you need a close to airport stop. We got in just before midnight, and needed to rent our car the next morning, so it was perfect. Has a free shuttle for the short trip. Convenience at a decent price.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review, October 23, 2012
Dear BBNicol,

Thank you for taking the time out of your busy schedule to write such a complimentary review. We are glad you enjoyed our breakfast buffet.
I am passing on your comments, know that it will serve as an inspiration to our staff to continue thier efforts.
We appreciate your patronage and hope you will stay with us at the Best Western Syracuse Airport Inn the next time you are in Syracuse. We look forward to your return.

Best,

Scott Parody
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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303 reviews from our community

Traveler rating
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    82
    38
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
travelling
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed October 10, 2012 via mobile

Hairs covered our bath towels, pubic hairs on bathroom floor, music heard all night, filth around sink, outdated dirty carpet broken doors. This hotel is very convienent to the airport, but that's about it. Better off staying downtown and getting up a bit earlier.

  • Stayed October 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review, October 14, 2012
Dear HungryPeople44,

Thank you for your comments concerning your stay at the Best Western Syracuse Airport Inn. I appreciate your taking the time to review us on TripAdvisor. I would like to apologise for the unacceptable issues you encounter during your stay with us. This is not a typical experience of our guests. Please contact me directly at 315-455-7362.

Best,

Scott Parody
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
64 reviews 64 reviews
10 hotel reviews
Reviews in 33 cities Reviews in 33 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed September 28, 2012

We were driving to Canada and needed a midway halt. we booked a hotel on hotwire and got this one. It was easy to find, really, located walking distance from the airport says it all. The parking lot is literally next to the runway, but we were quite comfortable in our room, no loud disturbing sounds, although to be fair, we checked in around 10pm and checked out at 6am.

Check in was quick and hassle free, we got a nice king bed room. since it was after 10, the dining was closed but the bar was open. I enjoyed the IPA on tap, as did my wife with her Long Island Iced Tea. The bar food was, well, bar food. The pool was right outside our room, but we were on a tight schedule and couldn't wait to enjoy it.

I've put this hotel on my to-stay list because of location and service, and will probably stay there again when on a road trip NOTB.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review, October 1, 2012
Dear Accousticlmmerson,

Thank you for your kind comments regaurding your recent stay at the Best Western Syracuse Airport Inn. We are glad that you found us, and I'm happy to hear that you were able to enjoy our services.
We appreciatre your patronage and hope you will stay with us at the Best Western Syracuse Airport Innthe next time you are in Syracuse. We look forward to your return.

Best,
Scott Parody
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 6, 2012 via mobile

As we had an early fight to NYC (6 am) we needed to be close. This hotel was not as warn down as I expected. Everything we needed was there. The pooled looked inviting but we didn't have the time. We were able to get breakfast by ourselves at 4 am which was impressive. I'd go there again if I was flying out of Syracuse. Close drive to the mall and not noisy at all as I expected noise from low flying planes.

Stayed August 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review, September 14, 2012
Dear Vashby-54

Thank you for taking the time out of your busy schedule to write such a complimentary review.

I am sorry to hear that you didn't get a chance to enjoy our pool, but I am happy that you folks were able to enjoyed our early morning breakfast..

We appreciate your patronage and hope you will stay with us at the Best Western Syracuse Airport Inn the next time you are in Syracuse. We look forward to your return.

Sincerely,

Scott Parody
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Senior Contributor
44 reviews 44 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed August 26, 2012

I stayed here briefly after a late night flight into the airport. It was the cheapest of all the airport hotels which is why I booked it. The hotel itself is pretty tired and very much in need of a renovation. However, you cannot beat the location if you are looking for an airport hotel - they have a shuttle service although it is also walkable if bags are not an issue. The bed was actually pretty comfortable (clearly the bed has been upgraded if not the rest of the furniture). The breakfast was your standard free hotel breakfast - nothing great, nothing horrible. The hotel does have a very nice looking pool - I did not use it, but it is big, nicely landscaped and looks quite clean. They also have a restaurant and bar on site - again, nothing special, but it serves the purpose.

For a brief overnight, this place is fine. For a longer stay, I probably wouldn't come back.

Room Tip: The rooms overlooking the pool have a nicer view than the ones overlooking the parking lot.
See more room tips
  • Stayed August 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Rosa Valley
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 23, 2012

This hotel needs a serious renovation. The tile in the lobby is worn and broken throughout. The 2nd floor has the appearance of a convalescent home and had a broken fire door. There was no elevator to get to the 2nd floor so the guests had to drag their own luggage up the stairs. Even the van that takes you to the airport was worn out. The upholstery was torn and dirty. My recommendation is to find another hotel that can shuttle you to the airport. We got stuck here because of a cancelled flight. At least the airline picked up the tab.

  • Stayed August 2012, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newmarket, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 18, 2012

My wife, two teenage boys and I stayed one night after a long drive. Ace employee “Kurt” took very good care of us. We didn’t have any pool towels with us and Kurt brought them out to the pool. Room was clean, price was great because we picked a hotel coupon book at a rest stop on the highway. $65 for one night. The morning breakfast was amazing, it’s self-serve and they had everything, plus Kurt again refreshing everything.
We will be back.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Syracuse Airport Inn

Address: 900 Col Eileen Collins Boulevard, Syracuse Hancock International Airport, Syracuse, NY 13212
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 30 Hotels in Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Syracuse Airport Inn 2.5*
Number of rooms: 95
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Also Known As:
Best Western Syracuse Airport Hotel Syracuse
Best Western North Syracuse
Syracuse Best Western
North Syracuse Best Western

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