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“A Bit Rough Around the Edges” 3 of 5 stars
Review of Hampton Inn & Suites Syracuse Erie Blvd/I-690

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Hampton Inn & Suites Syracuse Erie Blvd/I-690
2.5 of 5 Hotel   |   3017 Erie Boulevard East, Syracuse, NY 13224   |  
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Ranked #2 of 30 Hotels in Syracuse
Los Angeles, California
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
“A Bit Rough Around the Edges”
3 of 5 stars Reviewed February 5, 2013

This looks like a Hampton Inn, and quacks like a Hampton Inn, but upon further investigation, it's not quite up to the usual Hampton Inn standards. Corporate infrastructure and expertise, notwithstanding, the tip of the spear in the hotel business is the cleaning crew. It was obvious that the sheets on one of the beds in our room hadn't been changed. Hampton Inn corporate can make all the claims it wants to about sheets and duvet covers being changed for every guest, but we saw no evidence of that. We happened to come into our room as the cleaning person was still working and we saw her spray some type of air freshener right over our pillows. That can't be good for you! We also got the sense that this hotel needs better leadership. We never got the sense that a manager was on premises. The staff, although friendly, does not seem motivated. Throughout our stay we heard a dripping sound inside the bathroom walls. Probably due to a leaky roof. The halls smell musty. Signage is also a problem. Even if you know exactly where this hotel is, it's easy to miss because the sign is so insignificant. The hotel's excuse is "zoning." A good manager would go to the town board and get that dealt with right away. One reason we're giving this hotel three stars instead of two is because the air conditioning/heating unit was really good. It's the type with the controls on the unit itself, not via a thermostat on the wall. Overall, as a comparative study, check the Hampton Inn in Kingston, NY. Similiar demographic etc., but the one in Kingston is stellar on all fronts. This hotel has major room for improvement.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina b, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, February 6, 2013
Neil,

Thank you for staying with us and sharing your input on the look and feel of our hotel. We appreciate your feedback as a frequent traveler and we will use your comments as we constantly look for ways to improve our guests' satisfaction. We work hard to provide the best in service and accommodations and your review will help us to do so moving forward. We hope you will consider staying with us again the next time you are in the area so we can show you the quality stay you have come to expect from our brand.

Thank you,
Cristina Butler
Sales/Housekeeping Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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342 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Any
English first
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 4, 2013

Altogether pleasant stay. Room was nice & comfortable. A couple of dead light bulbs, but other than that it was fine. Location was great. Right off the highway & close to downtown, the convention Center & Syracuse University.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina b, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, February 5, 2013
Thank you so much for your kind words on TripAdvisor! We share all of our reviews with our staff and they truely enjoyed reading yours.
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Fairport, New York, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 2, 2013

As nice as one would like. Nicer than some of the more expensive hotels. Besides the breakfast buffet, cookies in the evening are a nice little bonus.The only negative would be the identification of the entrance. The Chuck E. Cheese driveway probably gets more Hampton traffic the the entrance itself.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina b, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, February 4, 2013
Thank you so much for your kind words on TripAdvisor! We share all of our reviews with our staff and they truely enjoyed reading yours.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valley Stream, New York
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 23, 2013

Only stayed one night but will definitely return if we are ever in the Syracuse area again...and now we will know exactly where it is...the signage is a little tricky...we ended up at Chuck E. Cheeses with no flow through between the parking lots...glad my kids aren't younger!!! We got a good price for a good room and to me...that is most important.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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cristina b, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, January 24, 2013
Thank you for being our guest this past weekend and for posting a review on TripAdvisor ! I am happy to hear that your stay was pleasant and that we will have the pleasure of having you as a guest again in the future!
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Putnam Valley, NY
1 review
5 of 5 stars Reviewed January 17, 2013

As stated elsewhere, it's a little tricky pulling into the hotel entrance. You might turn into the Chucky Cheese instead. On the other hand the Chucky Cheese is a convenient market to help you locate the hotel. We had an excellent stay - very clean throughout, a very nicely appointed room.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina b, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, January 24, 2013
We truly value all the comments that are left for future guests on TripAdvisor and make sure to share them with all the staff. Thank you so much for adding your comments and for being our guest! We look forward to having you stay with us again in the future!
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Dover Plains, New York, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 31, 2012

We stayed here in August 2012 and found it to be very nice, room was super clean, coffee was on hand 24/7 which was great for us road warriors, we will stay here again without a doubt when we are in the area.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina b, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, January 3, 2013
We truly value all the comments that are left for future guests on TripAdvisor and make sure to share them with all the staff. Thank you so much for adding your comments and for being our guest! We look forward to having you stay with us again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 30, 2012 via mobile

Stayed for just one night. The only real issue was actually finding it. Turn off is on a very busy road with a very small sign. Room and service were both good as i have come to expect from Hampton Inn.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina b, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, January 3, 2013
Thank you for posting your review on Trip Advisor. We do appreciate our guests feedback and comments to ensure our guests stays are enjoyable and comfortable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Syracuse Erie Blvd/I-690

Address: 3017 Erie Boulevard East, Syracuse, NY 13224
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Syracuse
#2 Family Hotel in Syracuse
#2 Business Hotel in Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Syracuse Erie Blvd/I-690 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Stay at the Hampton Inn & Suites Syracuse Erie Boulevard /I-690 hotel and enjoy free high-speed internet access in every room. Have a good night’s sleep in a clean and fresh Hampton bed® and enjoy our range of thoughtful services and amenities. Keep on top of work in your room with our handy lap desk, or relax with your favorite shows on the LCD flat-screen TV. Upgrade to a suite for separate living and sleeping areas, more space and flexibility. Take advantage of our range of efficient services to make your stay more comfortable. Start each day with a delicious Hampton’s free hot breakfast and taste our world-famous waffles. Even if you're in a rush, don't miss the most important meal of the day. On your way out, simply grab one of our free Hampton On the Run® Breakfast Bags, available Monday to Friday, for a quick, healthy meal to go. Swim laps in the indoor swimming pool after a long day. ... more   less 
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Also Known As:
Hampton Inn & Suites Syracuse Erie Blvd/i-690 Hotel Syracuse
Hampton Inn And Suites Syracuse Erie Blvd/i-690

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