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Hampton Inn & Suites Syracuse Erie Blvd/I-690
2.5 of 5 Hotel   |   3017 Erie Boulevard East, Syracuse, NY 13224   |  
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Ranked #2 of 30 Hotels in Syracuse
Certificate of Excellence 2014
Poconos, Pa
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
“Great Stay”
4 of 5 stars Reviewed June 23, 2011

I was at the Hampton Inn from June 17-June 20, 2011. Wonderful hotel, wonderful staff ...met most of the expectations that I have when I stay at a Hilton property. The staff was exemplary, especially Anna at the front desk. I am dieting and I was looking for a specific breakfast item (boiled egg). When I told her that I didn't see any, she asked me to wait for a moment and she went to double-check. Very nice of her. My only surprise was that the telephone in my room had not been clean but other than that I had a wonderful stay. Warning...I kept passing the entrance as it is a little hidden from sight. Go just past the Red Lobster sign and you will see the Hampton Inn entrance.

  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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395 reviews from our community

Traveler rating
    208
    137
    38
    10
    2
See reviews for
192
84
9
74
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Any
English first
Falkirk, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 16, 2011

Spent one night here en-route to Ontario from Boston. Ideal location near the I690 and lots of restaurants nearby on Erie Blvd. Can't understand previous complaints re the beds we slept very well and they were very comfortable. Nice breakfast too with lots to choose from buffet. Would certainly stay in another Hampton Inn due to the good experience here!!

  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clbutler3017, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, June 20, 2011
Thank you so much for the positive feed back about your recent stay. We are glad you slept well and enjoyed our complimentary breakfast. We hope to see you again.
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Garrison, NY
Top Contributor
62 reviews 62 reviews
58 hotel reviews
Reviews in 52 cities Reviews in 52 cities
153 helpful votes 153 helpful votes
4 of 5 stars Reviewed June 14, 2011

My daughter and I stayed here for one night on a college visit. The hotel is easy to find, right off the highway. Check-in was quick and we received the type of room we had requested. The room was clean and sheets and towels were fresh-smelling. We found the beds to be perfectly comfortable.

Breakfast was typical Hampton Inn, but they did not have any decaf coffee. When I asked for it, they first said they were out of it, and that I could make it in the room, but, of course, I did not want to go back up there just to do that. However, after a couple of minutes, the breakfast attendant brought out a cup of decaf for me, and, eventually, an entire pot was put out. I'm not sure why they didn't have it to begin with!

All-in-all, our stay was perfectly pleasant, and I'd stay there again.

Room Tip: Ask for a room facing away from the highway
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  • Stayed April 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clbutler3017, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, June 16, 2011
Thank You for your positive feedback regarding our property. I apologize that the decaf pot was missing when you came down, but I am very happy to hear the staff took the initiative and brought you your own fresh cup when brewing was complete. We hope to see you again soon!
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Newton, MA
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 31, 2011

... I stayed there three nights and the last night the housekeeping staff failed to make up the room- have stayed many nights at a number of Hampton Inns and never had that happen before. Otherwise, clean, up to date (the hotel is only about a year old), nice staff, the typical Hampton breakfast as described in other reviews-- did not find the beds uncomfortable as some other reviewers complained.

  • Stayed May 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clbutler3017, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, June 2, 2011
Thank you for such a great review on our property! I apologize for your last nights stay, I will bring it to the attention of the Executive Housekeeper. I'm glad your stay was comfortable, and we hope to see you again!
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Hutchinson, Minnesota
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 22, 2011

A great hotel with a terrific front desk...a great breakfast and was varying each day. The hot items were hot and the cold were cold. A great start to our busy days.

  • Stayed May 2011, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clbutler3017, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, June 2, 2011
Thank you for such a great review on our front desk, and breakfast staff. We strive everyday to make all of our guests feel comfortable. We hope to see you again.
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Bloomville, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 3, 2011

The beds were awful! Hard as a rock! I stayed at a much lower cost Hotel and get better beds.. Room was small for a 2 so called Queen size beds which looked like full size beds.. And the entertainment from the room next door was not welcome.. When a complaint was made to the desk was told there was nothing they could do and NO one else has complained! Nice help huh.. This place is not worth the $131.00.. Save your money and stay some place else!

  • Stayed April 2011, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clbutler3017, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, May 10, 2011
My apologies for your stay at our location. I was very surprised to hear you could not get comfortable when it was time to sleep. All of our rooms have the Cloud 9 Serta Mattress, and we are only one year old. Maybe you just prefer a softer mattress. I am also confident that if you were having a problem with neighbors, we could have made a phone call to their room, or simply moved you to another room. We want every guest to have a great experience while staying with us.
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Delhi, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 3, 2011

Beds were horrible.
Better off sleeping in the parking lot.
I ended up sleeping on the floor because the beds were so terrible.

  • Stayed April 2011, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clbutler3017, Director of Sales at Hampton Inn & Suites Syracuse Erie Blvd/I-690, responded to this review, May 10, 2011
My apologies for you not getting a better nights sleep while staying at our property. All of our rooms have the Cloud 9 Serta Mattress' in them. It is a very comfortable mattress. Maybe you prefer something softer, we surely do not want any of our guests to feel that uncomfortable that they sleep on the floor.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Syracuse Erie Blvd/I-690

Address: 3017 Erie Boulevard East, Syracuse, NY 13224
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Syracuse
#2 Romantic Hotel in Syracuse
#2 Family Hotel in Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Syracuse Erie Blvd/I-690 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Stay at the Hampton Inn & Suites Syracuse Erie Boulevard /I-690 hotel and enjoy free high-speed internet access in every room. Have a good night’s sleep in a clean and fresh Hampton bed® and enjoy our range of thoughtful services and amenities. Keep on top of work in your room with our handy lap desk, or relax with your favorite shows on the LCD flat-screen TV. Upgrade to a suite for separate living and sleeping areas, more space and flexibility. Take advantage of our range of efficient services to make your stay more comfortable. Start each day with a delicious Hampton’s free hot breakfast and taste our world-famous waffles. Even if you're in a rush, don't miss the most important meal of the day. On your way out, simply grab one of our free Hampton On the Run® Breakfast Bags, available Monday to Friday, for a quick, healthy meal to go. Swim laps in the indoor swimming pool after a long day. ... more   less 
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Also Known As:
Hampton Inn And Suites Syracuse Erie Blvd/i-690
Hampton Inn & Suites Syracuse Erie Blvd/i-690 Hotel Syracuse

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