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“Suffern CP” 4 of 5 stars
Review of Crowne Plaza, Suffern

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Crowne Plaza, Suffern
3.5 of 5 Hotel   |   3 Executive Boulevard, Suffern, NY 10901 (Formerly Holiday Inn Suffern)   |  
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Ranked #1 of 2 Hotels in Suffern
New York
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
“Suffern CP”
4 of 5 stars Reviewed July 21, 2013

I stayed here this past weekend with a group of scrapbookers. I arrived on an extremely hot day to be greeted in the clear cool air conditioned lobby. The bellhop assisted us with our luggage and courteously and professionally handled our bags. The room was clean and the air conditioning was set to a comfortable temperature (especially important because we were on our 8th day of a heatwave.)

The room has 2 queen beds with pretty bedding. The bed was comfortable to sleep in, and the blankets were soft. The beds do not have down comforters like some of the other hotel chains, but the quilt on the bed was nice. There were 4 soft pillows on the bed, and the sheets were clean and fresh smelling.

The room had a desk/ work area, padded bench, nightstand and flat screen TV. The desk/work area has 2 large drawers for clothes and another cabinet with shelves and a safe. There was also a closet with an iron and ironing board.

The floors were all clean with a nice carpet.

The bathroom has a shower with a half glass wall (no shower curtain.) It is difficult to turn on the water without getting wet. The shower was clean. There were 4 towels that were adequate (nothing special ... just average towels.) The toiletry set included shampoo, conditioner and lotion. I did not like the smell of the soap or lotion ... kind of caustic smelling and drying to the skin. There was a sign on the counter that advised if you forgot anything (razor, toothpaste, etc) you can ask at the front desk, and they would be happy to provide them.

There is no pool in this hotel.

There is a gym and a game room, but we did not use them.

The Internet was free and EXTREMELY slow. The hotel was full, and the wireless Internet dragged all weekend.

Our group was gathered in one of the meeting rooms for most of the weekend. The table set up and chairs were comfortable to sit in all weekend, and like I noted earlier, the air conditioning worked well even in the extreme heat.

The staff were all courteous and professional. The manager who checked us in, was all smiles and warmly welcomed us upon our arrival. The bellhop who brought our luggage to our room was willing to go the extra mile for us and make multiple stops to drop off bags. The serving staff in the restaurant were all quick to anticipate our needs and were happy to help us with all our requests.

The food was good. Our meals were catered all weekend. The only comment was that some of the meals were a little salty.

Overall we had a pleasant stay.

Room Tip: Don't stay in Room 121 ... you hear the elevator all night.
See more room tips
  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, July 22, 2013
Dear Valued Guest,
Thank you for the great and honest review. We appreciate it and look forward to your return visit.
Bob Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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241 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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English first
USA
Top Contributor
160 reviews 160 reviews
39 hotel reviews
Reviews in 61 cities Reviews in 61 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed July 20, 2013

Nice hotel right off freeway. Friendly hotel staff helped us find local places.
However, we were disappointed in their attention to detail - it's just not there. Old soap in the shower left from last guest -- made you wonder about the rest of the room? Mango salmon was their advertised special, yet it came out from the kitchen (they weren't busy) without the mango sauce...$15 breakfast we skipped b/c we just have yogurt or cheese.
It wasn't a bad stay, the bed was comfy but it just wasn't there for us.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, July 22, 2013
Dear Valued Guest,
Thank you for your comments. Your concerns will be reviewed with our staff to see where we can improve.
Bob Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blairstown
1 review
5 of 5 stars Reviewed July 19, 2013

The staff is completely accommodating and pleasant at all times. What ever is asked of them is done instantly and with a smile. Our monthly meetings are held here and we look forward to working with everyone. Our suite is very nice and always very clean. They go above and beyond to make our meetings and time spent there a success. It is such a pleasure to know that all of our requests are completed when we walk in the door. Special thanks to Chatal, Julian, Celia, Freddy, Maria, Jason,Diego,Christian,Arron,Jill,Tiffany,Kim,Diane, Patty and Robin.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, July 22, 2013
Dear Bonnie D,
Thank you for the wonderful review. It is appreciated.
Bob Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wooster, Ohio
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 15, 2013

We stayed here for 4 nights and had no complaints. The hotel is beautiful and the room was large and very comfortable. We would have no problem staying here again. Our only " little" issue
was with our bed sheets. The bottom fitted sheet was a little too small for the thick comfortable mattress and during the course of the night would slip off the corners and we would have to tuck it back under the mattress. The sofa chair in the room was great too!

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, July 19, 2013
Dear Valued Guest,
Thank you for the great review. Thank you for the honest feedback on the bedsheet. We will look into the mention of the bedsheet.
Bob Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 14, 2013

We stopped here on the way to Canada. The location is really convenient, just at the exit of the interstate, but it's not a motel. It's a good standard Crown Plaza. Excellent check in and check out process. The room was comfortable and well equipped. We had a misundertanding during the check in about the price of the breakfast, but they solved it quite quickly. I definetevely would recommend it.

Room Tip: Some of the room look to the inside lobby. I would not take them
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, July 15, 2013
Dear Valued Guest,
Thank you for the great review. We hope you have the opportunity to visit us again.
Bob Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hurricane, West Virginia
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 8, 2013

We visited this hotel for a wedding and the front desk staff was wonderful and knowledgeable in helping us get to know the area. The inside of the lobby was beautifully updated with a koi pond and lounge seating. The bar stayed open late for the wedding guests to enjoy! The rooms were modern and the beds were super comfortable! Definitely recommend.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, July 10, 2013
Dear Valued Guest,
Thank you for choosing the Crowne Plaza Suffern. We hope you enjoyed the wedding. Please come back and visit us in the future and explore the area. There is so much to do including the great shopping.
Bob Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Troy, New York, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 4, 2013

I booked rooms here for one night on a business trip with my boss, not realizing we'd stayed here back in 2008. When she'd realized where I'd booked, she freaked out a bit recalling how "awful" it was back in '08. After reminding her that I gave her a choice of this or another hotel and she chose this ("I didn't realize which one it was"), she decided to give it a chance. Overall, we had a very pleasant experience. The hotel has been remodeled recently and the rooms are very modern. The lobby/common area is HUGE and very open - an atrium-like setting. The bar is small, but the bartender was friendly, the liquor selection decent and the prices weren't too high.

The king room was large and, as I mentioned, modern. I didn't love the shower set up (a glass half wall), but it did the job. What I DID love was the inclusion of a little media input center next to the TV where you can hook up your laptop with an HDMI cable (of your own) to the new HDTV.

The only other issue I had is that the room had kind of a funny smell.. not awful, but not pleasing. Overall, I think it's a nice, comfy place to stay in the area.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, July 5, 2013
Dear Michelle H,
Thank you for the review. The hotel did indeed go through a major renovation back in the beginning of 2011 and reopened as a Crowne Plaza. I apologize if you were not a fan of the european showers. Next time you stay with us and can ask for a room with a tub. If you can reach out to me directly, I would like to know what room you stayed in so I can investigate the smell in your room.
Thank you.
Bob Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza, Suffern

Address: 3 Executive Boulevard, Suffern, NY 10901 (Formerly Holiday Inn Suffern)
Phone Number:
Location: United States > New York > Suffern
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Suffern
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza, Suffern 3.5*
Number of rooms: 230
Official Description (provided by the hotel):
Suffern Crowne Plaza Hotel and Conference Center also known as the GEM of Rockland County is situated in a distinctive setting. It features 230 artfully renovated guest rooms and suites, Flagstone's Restaurant The Koi Lounge, a fully equipped 24 hour fitness center, and business center. It features the newest ballrooms in the county making it the perfect location for corporate conventions and meetings, weddings, bar/bat mitzvahs, and social events. Whatever the reason for your visit to our hotel, you can enjoy the tranquility of our countryside surroundings with easy access to the excitement of New York City. Not to be forgotten would be a shopping spree at the Woodbury Common Premium Outlets, with over 200 stores to choose from! ... more   less 
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Also Known As:
Crowne Plaza, Suffern Hotel Suffern
Holiday Inn Suffern
Suffern Holiday Inn

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