Thanks to Hurricane Sandy, my husband and I had the "pleasure" of staying at the hotel for a week (10/30-11/6) while power was being restored.The entire staff was truly a pleasure to deal with from housekeeping, to the front desk to the breakfast staff to maintenance.
As we are all aware, this has been a trying time for everyone with lack of power, no heat and long gas lines. Hotel rooms were at a premium and all around nerves were frayed. The staff remained calm, courteous, kind and most of all professional, throughout the situation. Dealing with the public is not an easy thing to do; dealing with an angry, scared, frustrated public makes it a tremendous task. I listened as they answered the same questions over and over again, repeated the same information over and over again and multi-tasked as the phones were ringing off the hook and people were lined up 3 deep at the front desk.
I travel quite a bit for both work and pleasure and I have never witnessed such an amazing staff.
The hotel, itself is a standard HIE. Keeping in mind it is fairly new and in much better condition than other, older HIEs. It does boast some nice outdoor amenities such as a baseball diamond, beach volleyball, tennis, and basketball. There is also a pool and fitness center.
The rooms were clean and maintained and good sized. The breakfast was the standard for "free" breakfast and had both cold and hot options. Even with the overcrowded hotel, there was plenty of food.
The choices on Long Island are limited, particularly in this area. The HIE offers a nice clean room in a great location.