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“Friendly staff, clean hotel” 4 of 5 stars
Review of Hampton Inn & Suites Staten Island

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Hampton Inn & Suites Staten Island
2.5 of 5 Hotel   |   1120 South Avenue, Staten Island, NY 10314   |  
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Romance Package
Ranked #1 of 7 Hotels in Staten Island
Mississippi
Top Contributor
98 reviews 98 reviews
18 hotel reviews
Reviews in 35 cities Reviews in 35 cities
28 helpful votes 28 helpful votes
“Friendly staff, clean hotel”
4 of 5 stars Reviewed January 20, 2014

I stay here on business frequently and this is a really nice Hampton Inn. The staff and front desk are all local New Yorkers but I find them to be very friendly and always welcome me with a smile. I always look forwad to coming to the Hampton. Not many restaurants close by but the Hilton Garden Inn is right next door and they have a very nice restaurant. easy ride to catch the SI Ferry.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, General Manager at Hampton Inn & Suites Staten Island, responded to this review, January 23, 2014
Dear RunToEat,

Thank you for the great comments you gave us. We love when our repeat guests keep coming back to us. We are also happy that you enjoy our sister properties restaraunt Lorenzo's, our owners take great pride in making sure everything is perfect in both properties. Once again thank you for your great comments and cant wait for you to come back again real soon.

Regards,
Thomas A. Gatto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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328 reviews from our community

Traveler rating
    201
    86
    22
    9
    10
See reviews for
138
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Any
English first
NJ, United States
1 review
5 of 5 stars Reviewed January 19, 2014

We had many out-of-town guests & all had a good experience. 200 Character minimum has ABSOLUTELY NOTHING to do with how satisifed / dissatisfied we were with our stay... Keep up the good work on what you do best {satisfying your hotel guests}, but fire / termintate contract with your survey provider, because the last thing people want to hear is that they had a good time at your facility, but there review is unaccesptable becauese "it is less than 200 characters".

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, General Manager at Hampton Inn & Suites Staten Island, responded to this review, January 23, 2014
Dear David and Karen S,

Thank you for your kind words about our Hotel and congratulations on your childrens wedding, I hope we made their special day more enjoyable and relaxing on their day. Thank you for your kind words and hope to have you here again.

Regards,
Thomas A. Gatto
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Binghamton, NY, United States
1 review
5 of 5 stars Reviewed January 15, 2014

Was very happy with the accomodations. We were in town for a wedding and received a special rate. The room was a suite with 2 queen beds and sofa bed. It was clean, staff was courteous and very helpful. I would stay there again and recommend them to anyone.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, General Manager at Hampton Inn & Suites Staten Island, responded to this review, January 16, 2014
Dear Rita S,

Thank you for your kind comments, we are happy you enjoyed the Wedding you were here for, and are glad you were happy with your stay here. That is what our staff strive for. To make sure each guest loves their stay and keep coming back. Thanks again for kind comments.

Regards,
Thomas A. Gatto
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Staten Island, United States
2 reviews
5 of 5 stars Reviewed January 14, 2014

This is the best hotel on Staten Island. I always get first class service. Staff is GREAT. I have already booked 4 other stays here (to the end of May.) I can not praise this hotel and it's staff enough.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, General Manager at Hampton Inn & Suites Staten Island, responded to this review, January 16, 2014
Dear Barry P,

Thank you for your comments regarding your stay. We are so glad you enjoy your stays with us and keep coming back. That is what motivates us to be the best Hotel we can be. Thank you again for your comments.

Regards,
Thomas A. Gatto
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Niagara Falls, NY, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 7, 2014

Location was safe and comfortable, in an office park, not in the city. Adjacent to Hilton, so you can walk there for restaurant and bar. Easy access to Brooklyn by car and Manhattan by ferry. 2 Queen bed room is spacious and comfortable, as is bathroom with full vanity.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, General Manager at Hampton Inn & Suites Staten Island, responded to this review, January 9, 2014
Dear Mario S,

Thank you for your kind comments regarding your stay. We love hearing that, especially that you used our sister Hotels restaraunt next door. We love that we can have everything a guest needs close to them. Once again thanks for the kind words andf hope to see you again in near future.

Regards,
Thomas A. Gatto
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Herndon,VA, United States
1 review
3 of 5 stars Reviewed January 4, 2014

very convenient to the Staten Island Ferry and to Manhattan. Good breakfast buffet, but we were disappointed that the pool is closed after 5pm. It also took us a long time to get checked in because the staff was on the phone all the time. But if you want to visit New York city and don't spend as much money as in Manhattan this hotel is a good choice.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, General Manager at Hampton Inn & Suites Staten Island, responded to this review, January 7, 2014
Dear Edzard C,

Thank you for your comments regarding your stay, We are happy you enjoyed your breakfast, sorry that our pool was not open later, but New York State requires a lifeguard on duty whenever pool is open. We are glad you will come back and stay here again and look forward to speaking to you on your next vist.

Regards,
Thomas A. Gatto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 29, 2013

The Bathroom was in need of a cleaning. Mold was present in the shower. Shower doors did not work. Only two towels in the bathroom.. Will not stay at this location in the future. When I complained at the front desk no refund was offered... terrible. DO NOT STAY AT THiS HAMPTON INN !

  • Stayed December 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, General Manager at Hampton Inn & Suites Staten Island, responded to this review, December 31, 2013
Dear Bob S,

I am so sorry to hear your stay was not up to your standrds, we take great pride in making all our guest stay outstanding. We are sorry we fell short of yor expectations.Pleas call me directly so we can rectify this situation at (718)477-1600. Thank you again and look forward to hearing from you.

Regards,
Thomas A. Gatto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Staten Island

Address: 1120 South Avenue, Staten Island, NY 10314
Phone Number:
Location: United States > New York > Staten Island
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 7 Hotels in Staten Island
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Staten Island 2.5*
Number of rooms: 107
Official Description (provided by the hotel):
A shuttle is provided through the Hilton Garden Inn across the parking lot from Hampton Inn & Suites property. Please contact hotel directly in advance to confirm pick up and drop off. New York State Law prohibits the use of a commercially operated pool without a contracted life guard present. This stipulates our pool hours. Monday, Thursday, Friday pool hours are 5pm-10pm, Saturday, Sunday Pool hours are 9am-5pm, Tuesday, Wednesday - Pool Closed (accommodations for pool are set at the Hilton Garden Inn across the parking lot while our pool is closed or blocked off due to pool parties.) ... more   less 
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Also Known As:
Hampton Inn & Suites Staten Island Hotel Staten Island
Hampton Inn And Suites Staten Island
Hampton Inn Staten Island
Staten Island Hampton Inn

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