We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not up to Hampton standards” 2 of 5 stars
Review of Hampton Inn & Suites Staten Island

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Hampton Inn & Suites Staten Island to your Saves list
Hampton Inn & Suites Staten Island
2.5 of 5 Hotel   |   1120 South Avenue, Staten Island, NY 10314   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Romance Package
Ranked #1 of 7 Hotels in Staten Island
Lancaster, United States
1 review
2 helpful votes 2 helpful votes
“Not up to Hampton standards”
2 of 5 stars Reviewed December 29, 2013

The Bathroom was in need of a cleaning. Mold was present in the shower. Shower doors did not work. Only two towels in the bathroom.. Will not stay at this location in the future. When I complained at the front desk no refund was offered... terrible. DO NOT STAY AT THiS HAMPTON INN !

  • Stayed December 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, General Manager at Hampton Inn & Suites Staten Island, responded to this review, December 31, 2013
Dear Bob S,

I am so sorry to hear your stay was not up to your standrds, we take great pride in making all our guest stay outstanding. We are sorry we fell short of yor expectations.Pleas call me directly so we can rectify this situation at (718)477-1600. Thank you again and look forward to hearing from you.

Regards,
Thomas A. Gatto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

328 reviews from our community

Traveler rating
    201
    86
    22
    9
    10
See reviews for
138
55
18
83
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Any
English first
northeast US
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 20, 2013

We stayed only one night at the Hampton Inn on Staten Island due to a family funeral. We were a bit of a late check-in, but we were greeted very cordially at the front desk, given the keys to our room and instructions for Wi-Fi access. The rooms were perfect - large, super comfortable king mattresses and the BEST pillows. The room was spotlessly clean, quiet and we had a wonderfully peaceful night during some trying circumstances. The breakfast offered in the morning was a complete surprise - many offerings including fresh made waffles, fruit, omelettes and home fries. Definitely not your typical continental breakfast! Thanks for a wonderful stay, and we would recommend your hotel to all.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, General Manager at Hampton Inn & Suites Staten Island, responded to this review, December 23, 2013
Dear Northeasttravel,

Thank you for your kind words, we are sorry for your loss. We are glad you had an pleasant stay. Thank you for your kind comments. Hope we can see you during more pleasant times.

Regards,
Thomas A. Gatto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albion, PA, United States
1 review
5 of 5 stars Reviewed December 15, 2013

Staff are wonderful. Room was very clean and smelled fresh. I did have some trouble with the computer in the business center and the staff was very helpful.The front desk staff were very helpful with shuttles, cabs, and letting me use the phone to book a new flight!!

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, General Manager at Hampton Inn & Suites Staten Island, responded to this review, December 17, 2013
Dear Carol K,

Thank you very much for your comments regarding your stay. We really appreciate when are guest enjoy their stay here. We hope to see you back here soon.

Regards,
Thomas A. Gatto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, TX
Senior Contributor
41 reviews 41 reviews
33 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 13, 2013

This is the best hotel in SI. I'm in SI 30 days a year and I have tried every hotel and this by far is the nicest and softest beds. Staff is nice and so is the free breakfast. The only problem I have with this hotel is its way overpriced.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, General Manager at Hampton Inn & Suites Staten Island, responded to this review, December 17, 2013
Dear Brownard,

Thank you for the great comments you have said about us. We take pride in knowing that you think we are tops in Staten Island. Thank you again for your kind words.

Regards,
Thomas A. Gatto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Breinigsville, United States
1 review
5 of 5 stars Reviewed December 8, 2013

spent the weekend in Staten Island visiting friends and had the opportunity to stay at the Hampton. staff was friendly and courteous from check in to check out, including 330am when we got back from a night out ! breakfast was good and room was great !

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, General Manager at Hampton Inn & Suites Staten Island, responded to this review, December 10, 2013
Dear Donna J,

Thank you for your comments about your stay at our Hotel, we really love to hear when a guest enjoys their stay. We hope to have you with us again real soon.

Regards,
Thomas A. Gatto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 29, 2013

I frequently travel to Staten Island and the Hampton Inn is a place that I can always count on for a great stay. They offer Free shuttle service to/from Newark airport the place is always clean and accomodations are excellent. I always seem to get a great rate considering other hotels in the area. I'm also pleased in how they recognize my travel preference of having a room on the East side of the building which is quieter. Everyone always says hello and this is definitely a safe accomodation.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, General Manager at Hampton Inn & Suites Staten Island, responded to this review, December 3, 2013
Dear EnjoyingLifeAgain,

Thank you for your kind comments about our hotel, we love when guests keep coming back, Thanks again for your comments and hope to see you again real soon.

Regards,
Thomas A. Gatto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, United States
1 review
5 of 5 stars Reviewed November 29, 2013

Very clean and spacious suite. One of the better experiences we've had. One negative was the complementary breakfast. Food was uneatable for the most part. We skipped the in-house breakfast after our first day and had to go out.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas G, General Manager at Hampton Inn & Suites Staten Island, responded to this review, December 3, 2013
Dear Mark ,

Thank you for the comments you gave about our Hotel. I know you were not happy about the breakfast, it is a Hilton standard. They have worked on getting a new breakfast for all Hilton, so hopefully by the next time you come, you will be happy with the product. Thank you for saying you enjoyed your stay and love when we hear guests enjoy their stay.

Regards,
Thomas A. Gatto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hampton Inn & Suites Staten Island? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hampton Inn & Suites Staten Island

Address: 1120 South Avenue, Staten Island, NY 10314
Phone Number:
Location: United States > New York > Staten Island
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 7 Hotels in Staten Island
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Staten Island 2.5*
Number of rooms: 107
Official Description (provided by the hotel):
A shuttle is provided through the Hilton Garden Inn across the parking lot from Hampton Inn & Suites property. Please contact hotel directly in advance to confirm pick up and drop off. New York State Law prohibits the use of a commercially operated pool without a contracted life guard present. This stipulates our pool hours. Monday, Thursday, Friday pool hours are 5pm-10pm, Saturday, Sunday Pool hours are 9am-5pm, Tuesday, Wednesday - Pool Closed (accommodations for pool are set at the Hilton Garden Inn across the parking lot while our pool is closed or blocked off due to pool parties.) ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Cheap Tickets, Hilton Hotels, HotelTravel.com, Orbitz, Priceline, TripOnline SA, Hotels.com, Agoda, Odigeo and Tingo so you can book your Hampton Inn & Suites Staten Island reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn & Suites Staten Island Hotel Staten Island
Hampton Inn And Suites Staten Island
Hampton Inn Staten Island
Staten Island Hampton Inn

Owners: What's your side of the story?

If you own or manage Hampton Inn & Suites Staten Island, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.