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“My husband and I were very disappointed in the...” 4 of 5 stars
Review of Ramada Staten Island

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Ramada Staten Island
2.5 of 5 Hotel   |   535 N. Gannon Ave, Staten Island, NY 10314 (Formerly Victory Motor Inn)   |  
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Ranked #6 of 7 Hotels in Staten Island
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221 reviews from our community

Traveler rating
    73
    79
    35
    23
    11
See reviews for
100
31
19
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
BELLEVILLE
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 2, 2013

Worst Ramada Yet! Hotel staff were reluctant and evasive the entire 10 days I was there each time I asked for a printout of a double booking by my travel agency for which I was going to be charged. In fact, I was charged for 1 extra room the day I checked out, which I suspected they would do "after I left." Crooks.

  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Ramada

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shashin G, General Manager at Ramada Staten Island, responded to this review, January 12, 2013
Thank you for your valuable review of the Ramada Staten Island Hotel.

An update to this case:
This guest wrote this review while we were working with corporate to research this matter. This reservation came to our hotel as two rooms. When the customer told us that he had only booked one room, we asked corporate to research as the reservations came through corporate. While we were actively researching this case, the customer wrote this incorrect review. The case was recently resolved with corporate saying that there was an error between the guest's travel agency and corporate. Since then, this guest has been resolved in full for his second room. The guest was made aware, agreed that this review was made too hastily and that he would ask tripadvisor to remove the review now that he is satisfied with the outcome.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, NY
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed December 19, 2012

I was in Staten Island for a family event. Relatives booked our stay, and I was very pleasantly surprised. This property is newly remodeled, and is sparkling clean. The staff is very friendly and provides you with a nice greeting whenever you enter the property. Centrally located off The Staten Island Expressway (I-278) with easy on-off access. Complimentary breakfast was adequate.

Room Tip: Rooms are small and are a bit nosier on the highway side.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 13, 2012

The place looks really clean & appears to be fairly recently renovated. Staff were brusque though not quite rude, seemed preoccupied most of the time. I checked into my room to find a dirty paper cup full of tea & milk on the desk. I alerted the desk & they didn't seem to care. The cup remained there during my 3-day stay where I finally threw it out so the next guest didn't find it.

Beware, the heat/air unit will be unplugged, and in the street-level rooms at least they were not possible to reach. With my 6'3" frame I had to move + stand on the desk to turn on the heat.

All in all it was okay, but if everything wasn't so new it'd be unacceptable.

Room Tip: Street level rooms (500 range) have a neat view of the road but the heating/air units are extremely...
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada Staten Island

Address: 535 N. Gannon Ave, Staten Island, NY 10314 (Formerly Victory Motor Inn)
Phone Number:
Location: United States > New York > Staten Island
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Staten Island
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Ramada Staten Island 2.5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Ramada Staten Island Hotel Staten Island

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