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“The people make the difference” 4 of 5 stars
Review of Holiday Inn Express - Staten Island West

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Holiday Inn Express - Staten Island West
2.5 of 5 Hotel   |   300 Wild Avenue, Staten Island, NY 10314   |  
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Ranked #4 of 7 Hotels in Staten Island
Certificate of Excellence 2014
Chandler, Arizona
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
33 helpful votes 33 helpful votes
“The people make the difference”
4 of 5 stars Reviewed January 30, 2014

Let me start off by saying that this is a Holiday Inn Express. Don't expect a 5 star hotel. The only reason I rated it very good was because of the people who work there. In this day and age, I run into great customer service less and less.

The hotel is your basic budget hotel. It has a tiny lobby, the rooms are small and there's not much to it. We stayed here for 3 nights and it suited our needs.

The Highlights
The front desk staff was extremely helpful. Eveyrone we talked to was pleasant, took their time and went above and beyond for us. They gave us restaurant recommendations, directions, utensils, and whatever else we asked. It was a pleasant surprise for a hotel at this price point.

The free breakfast was good. The "breakfast guy", Steve, was very friendly, helpful and attentive. You can tell he really takes pride in his job. They have cereals, bagels, fruit, bacon or sausage, eggs and a pancake machine. Yes a machine that makes pancakes. Steve was very proud of that. The only negative on the breakfast was that the juices from the juice machine seemed watered down. Other than that, Steve stole the show.

The room was a basic hotel room. It was definitely on the small side. It was clean and it served the purpose. The water pressure in the bathroom was very good and we never ran out of hot water. The only issue we had was our room was right next to the elevator and we could hear it all night long.

All in all, it was a very average hotel but it was very refreshing to see a staff take pride in their hotel, demostrate above average social skills and actually care about their customers.

Room Tip: Ask for a room away from the elevator.
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  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI Express S, General Manager at Holiday Inn Express - Staten Island West, responded to this review, February 1, 2014
Dear TimNAZ,
Thank you for sharing the details of your recent stay with us on TripAdvisor. It is always our goal to exceed our guest’s expectations by delivering top quality customer service at reasonable rates. I am so pleased to hear that my staff was able to go above and beyond your expectations and leave a lasting impression. I will be sure to share your kind words with Stephen and the rest of the staff as I congratulate them on a job well done. I thank you again for taking the time to share your experience and we hope should you ever be in the area again we will be your hotel of choice.
Orlando M.
General Manager
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259 reviews from our community

Traveler rating
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    32
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    7
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102
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Knoxville, Tennessee
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 10, 2014

I arrived here during the Polar Vortex, after a somewhat frustrating travel day. What a haven! My greeting was warm, friendly and helpful. I got good advice from the desk clerk about local restaurants. The room was clean and well-appointed. Best of all was the breakfast. Stephen, the attendant, is a marvelous host! The food was thoughtfully laid out, and Stephen was very friendly and helpful. He even made me a new piece of toast when I burned the first one. I will definitely stay at this hotel next time I am in the area.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI Express S, General Manager at Holiday Inn Express - Staten Island West, responded to this review, January 17, 2014
Dear Muriel L,
Thank you for taking the time to review our property on TripAdvisor. I am glad to hear that after a hectic day of travel you were greeted with warm and friendly service and that you enjoyed our free Express Start Breakfast. I will be sure to share your kind words with Stephen and inform him of what a marvelous job he is doing. We look forward to being your hotel of choice the next time you are in the area.
Orlando M
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport, Rhode Island
Top Contributor
119 reviews 119 reviews
19 hotel reviews
Reviews in 39 cities Reviews in 39 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed January 5, 2014

We stayed here Christmas night while visiting family on SI. This is a great little hotel - clean, incredibly friendly, good highway access, and a shuttle to the SI ferry at certain times, and a real deal. Our room was a good size with a kind bed. The gentleman who worked the breakfast was so good - friendly, constantly cleaning and restocking.
A very well-run hotel at this price point.

Room Tip: Very quiet at the back of the hotel where we stayed.
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI Express S, General Manager at Holiday Inn Express - Staten Island West, responded to this review, January 17, 2014
Dear dandfbud,

Thank you so much for sharing the experience of your recent stay on TripAdvisor. I have shared your wonderful remarks with the rest of the staff and we are thrilled to hear that you enjoyed your stay. We look forward to welcoming you back soon!

Orlando M.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, England, United Kingdom
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 1, 2014

Just arrived back from a 5 day visit to New York, we decided to stay at this hotel to keep the costs down, as it is much cheaper to stay off Manhattan. The hotel is immaculately kept in all areas, rooms are large with a large bathroom and the beds and pillows are heaven. Steven, the breakfast host is so friendly and helpful, if you tell him what you want to see he will advise on the cheapest way to do it and give recommendations and local knowledge, not only that but the breakfasts are superb. All of the reception staff were super friendly and went out of their way to make the stay excellent, recommendations on dining out from Maria hit the mark every time. I would highly recommend this hotel to anyone on a budget wanting to visit New York, we will be returning next year if the budget allows.

Room Tip: we had 118 and 120 and they were lovely
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI Express S, General Manager at Holiday Inn Express - Staten Island West, responded to this review, January 17, 2014
Dear Mandy L,
Thank you so much for taking the time to write us this terrific review on TripAdvisor. It pleases me to hear that the staff was able to make your stay excellent by being friendly and helpful. I will be sure to pass along your compliments to Stephen and Maria, and compliment them on a job well done. Thank you again for recommending our property and we hope to see you again next year.

Orlando M.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Daytona Beach, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 28, 2013

Stayed at this hotel a few times. The staff is very attentive. Front desk staff very accommodating and professional. Holly and Maria just super. Breakfast bar for an express had good hot breakfast. Steven kept the dining area clean was very friendly and helpful. Rooms are clean. Beds are great. I recommend this hotel.

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI Express S, General Manager at Holiday Inn Express - Staten Island West, responded to this review, January 17, 2014
Dear Mcgina,
Thank you for sharing your experiences with our hotel on TripAdvisor, we always love to hear from our repeat guests. They say that breakfast is the most important meal of the day, so I am happy to hear our Express Start Breakfast exceeded your expectations. I will extend your compliments to Stephen, Holly and Maria for being friendly and helpful. We look forward to seeing you upon your next visit to Staten Island.

Orlando M.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dayton, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 19, 2013

The staff are very friendly. I stayed there countless amount of times and I would never go else where. Steven is one of my parts of my stay at the holiday inn. The breakfast is amazing and the service of steven was just excellent. The last stay before the current stay was november 9 to november 17. Shows how much the service was good. Ask for steven.
-Alaa Odeh, Dayton Ohio.

Room Tip: Make sure you grab breakfast!
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI Express S, General Manager at Holiday Inn Express - Staten Island West, responded to this review, December 25, 2013
Dear Alaa O,

Thank you for reviewing our property and staff on TripAdvisor, as well as, being a loyal repeat guest. Stephen will be so pleased to hear that he is such an important part of your countless stays. We look forward to your next visit to the hotel.

Orlando M.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, TX
Top Contributor
72 reviews 72 reviews
53 hotel reviews
Reviews in 43 cities Reviews in 43 cities
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed December 13, 2013

Beds are hard as a rock. Staff us super friendly and so is the security staff working lot, but as for the beds get ready to call your chiropractor because they are hard as a rock. Pay more and book Hampton if you want a soft bed.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI Express S, General Manager at Holiday Inn Express - Staten Island West, responded to this review, December 25, 2013
Dear Brownard,

I would like to thank you for taking the time to review our property on TripAdvisor. We always appreciate guest feedback, as this is the only way we are able to improve and do better. I am very sorry to hear that the bed in your room was ‘hard as a rock’, I assure you this is not the standard at our hotel. A good night’s sleep for our guests is very important to us and we would never want our guests to have to visit a chiropractor after a visit with us. To have a more detailed understanding of the issue, such as date of stay & room assignment, I invite you to contact me directly at the hotel so we can work on improving.

Orlando M.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express - Staten Island West

Address: 300 Wild Avenue, Staten Island, NY 10314
Phone Number:
Location: United States > New York > Staten Island
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Staten Island
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express - Staten Island West 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
The Holiday Inn Express hotel is conveniently situated in one of New York's five boroughs, in the heart of Staten Island, very convenient to Newark Liberty Airport and northern New Jersey sites. Our ideal location allows you to easily reach hundreds of area businesses and attractions. The Arts & Science Museum is close by. Historic Richmond Town, a restored village and museum complex devoted to life on Staten Island; National Lighthouse Museum, Staten Island Zoo, Richmond County Bank Ballpark Home of the Staten Island Yankees, John A. Noble Maritime Collection An education program with art, history, drama, music, and boat trips to the ships' graveyards of New York are all within walking distance from this hotel. The Staten Island Ferry sails into Downtown Manhattan till late night...and is a highlight unto itself. Free! There's the Verrazano Bridge as well as a choice. ... more   less 
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Also Known As:
Holiday Inn Express Staten Island Hotel Staten Island

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