BEWARE!!! NOT GLUTEN FREE AS CLAIMED!
I do not usually do this but I am completely disgusted with the unprofessionalism of this establishment. I should have learned after having trouble with my reservations that this restaurant was not a good idea. After spending almost a thousand dollars with our group, no accommodations were made for their poor service. The managers of this establishment are amateurs who really need to take a class in communications and customer service! As descriptive as this review is, it barely begins to describe the unprofessionalism of the staff and management, and the inability of this establishment to cater to a large group.
If you do not have an EXACT number of people dining, your reservation will have to be moved. I was not able to add or even remove 4 people without having to move my reservation more than once. I was ridiculed by the manager about “how busy it was”, even though I made the reservations 2 weeks in advance.
2-Two hour wait for food
We were seated at 8:57pm only to finally eat at 11:22pm. Appetizers arrived with the food. When given a complaint about the wait I was told “the food is prepared fresh, so it takes that long to cook it”. The meals were overpriced and unsatisfying.
My guests received the wrong drinks and the bartenders were disappointing. My martini had too much vodka, while the mojito’s did not have enough rum.
If you are celebrating a birthday, make sure to ASK for it to be put on a desert. I received a plate with Happy Birthday written on it, with a blob of whip cream about an inch wide and a candle in the middle. When I asked why it was not on a desert I was told “people are not usually hungry after a meal there, so they serve their birthday surprise as such, unless otherwise requested to be on a desert.
5-They are NOT GLUTEN FREE as claimed
One of my guests is HIGHLY intolerant to gluten. She has been in agony since eating there. If you have Celiac disease, I suggest you look to eat elsewhere. They do not care about cross contamination.
6-Down stairs lounge
After an incredibly disappointing experience in the restaurant, we tried to make the best of the rest of our evening and try the downstairs lounge. There was maybe a handful of people there.
If you own or manage Cafe Havana Bar & Grill, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.