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“Good Experience” 5 of 5 stars
Review of Mirbeau Inn & Spa

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Mirbeau Inn & Spa
851 West Genesee Street, Skaneateles, NY 13152   |  
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I ♥ SKANEATELES!
Ranked #4 of 6 hotels in Skaneateles
West Seneca, New York
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Good Experience”
5 of 5 stars Reviewed January 22, 2013

My wife and I stayed one night at Mirbeau. We also had a couples treatment called "It Takes Two". Everything was very relaxing, we enjoyed our time there. The staff was very friendly and we would recommend it to our friends.
We only ate breakfast there, but it was fantastic, I had the French Toast and my wife had the Eggs Benedict. Best we have ever had. Super friendly service also.
I did read some other reviews before we went that were pretty negative so I was a little worried. But I can say our time there was very good without any problems. The facility may not be perfect and shows signs of some wear, but nothing that affected us having a very relaxing, comfortable stay. We did not go there to do an inspection of their Hotel/Spa/Restaurant, we went to have a good time and relax. Which we did.
In fact my wife accidentally left her ipad in the hotel room. And we got a phone call from Mirbeau on out drive home, so we turned around and went back to pick it up. I think this says something about the high quality of people they have working there. This might not have happened at another hotel.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marym79, Guest Relations Manager at Mirbeau Inn & Spa, responded to this review, March 11, 2013
Thank you very much for your review. We are very pleased to hear that your stay was relaxing and that you enjoyed all aspects of your visits to our inn, dining room, and spa. Thank you for sharing your experiences and we look forward to having you at Mirbeau again soon.
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345 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • English first
  • German first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 21, 2013 via mobile

Just returned from a long weekend at Mirbeau with my sisters. To say we were happy with our experience is an understatement. We had booked a package which included our room, breakfast, spa treatment & dinner. As with most "package deals", we expected to be nickeled & dimed for everything during our trip or to be told that one thing or another was not included. To the contrary, we could not believe how much was included. We had our choice of the entire menu at breakfast and dinner, including appetizers, dessert & all non-alcoholic beverages. We felt like we really got a lot for what we were charged.
The grounds were beautiful, even in winter. Our favorite part was the Aqua Terrace, which is where we spent a lot of our time. We relaxed in the steamy water while snow flakes fell from the sky & Mallory our sweet bartender brought us Bloody Marys. She was just one of many staff at Mirbeau that impressed us. Everyone was extremely polite & attentive to our every need (Katie, Justus, Courtney to name a few more). My sister, who made our reservation several weeks ago, commented that she was contacted a couple times in advance of our trip to ensure that we were all set with our spa reservations and to see if there was anything else yet could do for us. The service was top notch.
I cannot say enough about how much we enjoyed our stay. We've decided to make it an annual event so we'll definitely be back.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marym79, Guest Relations Manager at Mirbeau Inn & Spa, responded to this review, March 11, 2013
Thank you for your review! It was our pleasure to have you and your sisters here at Mirbeau. We are happy to hear that your package was exactly as you wanted it to be. We look forward to seeing you at Mirbeau again soon!
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Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 15, 2013

Essences of the French countryside. This elegant and classy inn and spa was just what I needed to refresh my mind and body. I loved to decor, yoga classes, spa treatments and aqua terrace. Definitely planning on coming here again!

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marym79, Guest Relations Manager at Mirbeau Inn & Spa, responded to this review, March 11, 2013
Thank you so much for your review! We’re very happy to hear that you enjoyed your Mirbeau experience and hope to see you as our guest again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Farmington Hills, Michigan
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 7, 2013

4 of us had reservations for pedicures. It was delightful. Be sure to allow yourself enough time to enjoy all the amenities of the spa while there for your treatment. Another time we had lunch...it is hard to feel dignified with your head wrapped in a towel and wearing a spa robe among others simiarly attired and those dressed for a "luncheon." Save your calories for another time and location.

Room Tip: did not stay at the inn
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marym79, Guest Relations Manager at Mirbeau Inn & Spa, responded to this review, January 29, 2013
Thank you very much for your review! We are very happy to hear your enjoyed your spa experience at Mirbeau. We hope to see you as our spa guests again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 3, 2013

My husband and I had stayed here a few years ago and loved it. So we decided to have a "no kids" romantic weekend away just the two of us. Place outside is lovely, but I agree with some of the other reviews, rooms are dark, and this time they seemed much more dated and a bit shabby for the high price (rugs looked dirty, there was a cracked sink in the bathroom and paint was chipping off in the bathroom). But the bed was comfortable and the grounds are beautiful. We thought we had booked for 2 nights, so on our second day we decided to make it a spa day. Spa is always wonderful and great and friendly staff in the spa. Our issues came when we were told we had only booked for ONE night instead of two and in essence they were kicking us out because they were booked. Steve, the manager was extremely rude, never apologized for the mix up and basically acted as if we were the ones that were trying to scam him out of an extra night. Shame on us for not checking the email confirmation (won't do that again), but the reservation process was so lengthy over the phone and we had to move the dates we wanted to stay just because our original dates were not available for two nights, so we didn't feel as if there were any issues with the reservation itself, WRONG. Overall, spa is great, atmosphere is beautiful, but the hotel is becoming worn and dated for the price you pay and the front desk staff, especially Steve, do not behave as if they are running a 4 Diamond establishment and want your repeat business, even though you are paying almost $400 for a room and dropping $500 in their spa!

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marym79, Guest Relations Manager at Mirbeau Inn & Spa, responded to this review, January 4, 2013
Thank you for your review and for joining us at Mirbeau again for a weekend away. We are very proud of our romantic reputation and are pleased to see that you thought of us. We apologize for the confusion regarding the length of your stay as we take every effort to confirm your dates before you arrive. We will review your comments with our staff and correct any issues we might find with our facilities and service. We look forward to seeing you again as our guests.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 30, 2012 via mobile

I am sadden to read that some guest supposedly in vacation suddenly become self proclaimed food or hospitality critics....gimme a break....now we know your dream...what s your real life???
Anyway, where is the Chef? The food is a sad trial with a total absence of culinary background. Why do they gamble so much with the credibility of the spa.
We were there after Cristmas and everything was great until we approached the food or what it was hoping to be.
You have the wrong person in the important place. The guy with curly gray hair at the front desk is Not an asset to your company despite what he is sure of(come on body, a little humility goes a long way....i experienced the talk....you failed at the walk...)and the chef is not a cook or anything that belong in a professional kitchen, surely a nice guy but for the love of God not, Not a culinarian....
We will be back and hope to enjoy the changes.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marym79, Guest Relations Manager at Mirbeau Inn & Spa, responded to this review, January 4, 2013
Thank you for your review. We apologize that we did not meet your expectations and invite you to contact our property to further discuss your experience. We look forward to seeing you at Mirbeau again in the future.  
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NYC, NY
Top Contributor
167 reviews 167 reviews
38 hotel reviews
Reviews in 51 cities Reviews in 51 cities
111 helpful votes 111 helpful votes
3 of 5 stars Reviewed December 29, 2012

We stayed three nights (paid $250/night plus additional $12 resort fee and taxes). We stayed in a King Cottage, so we had to walk a short distance outside over the lovely bridge to the lobby/spa/etc.

FYI IMO: Skaneateles, NY - "town center" itself consists of three blocks of boutiques, restaurants and utility stores (realty offices, pharmacies, etc). Very nice lake and gazebo. Stores and cafes seems to open around 10am and close around 5-6pm. Only the restaurants seem to stay open later. Not much to do otherwise. There are area wineries, but if that's not your thing...

HOTEL:
I overheard the hotel was fully booked, but the grounds were fairly quiet, as were the rooms (no noise from adjoining cottages). It snowed on and off the days we were there, which made it very lovely. Although we did see workers salting and shoveling the walkways, it was not done consistently, so there were always some icy patches on the walkways and some small piles of snow and icy spots in the parking lot.

The lobby has a large sitting area and fireplace. When we were disappointed that there was no hot chocolate or apple cider and cookies (it had been set up only for the town's Dickens Christmas event), the manager offered to have the bartender/kitchen make us some. We declined, but I thought it was very nice of her to offer. FYI, there is a large hot tub at the spa, but the hotel has no pool. Kudos to Sheri at the spa and Renzo at the restaurant for their cheerful attitudes.

ROOM:
There are fireplaces in every room, most spa treatment rooms and at the outdoor hot tub, ALL gas (no wood). The room fireplaces have timers. The room is fairly spacious, with a small writing desk and a small seating area. There is a flatscreen TV but no HDTV signal, so the picture is stretched and the logos/channel markers are OLD (channel listings for channels that don't even exist anymore or have changed their name). Room has a hairdryer, a digital safe roomy enough for a laptop and more, plenty of pillows, blackout curtains, coffee maker, minibar, radio, and plenty of towels.

The bathroom is very large with dual sinks, a claw foot tub and a large triangular walk in shower with rain shower head. There is good water pressure. I liked the hotel branded toiletries by Gilchrist and Soames ("Wake Up Rosemary"). Two robes were in the room - one size fits most. Men need a larger robe, so it would have been nice if there had been another size available. The room needs more lighting - when the curtains are closed or it is nighttime, you cannot read in the room. The batteries in the remote control to the DVD player were dead and the replacement batteries I requested from housekeeping did not work either.

The $12 resort fee (which I believe is not optional) includes turndown service, wifi (no password needed), bottled water, newspapers, unlimited fitness classes, use of the gym (equipment is NOT "state of the art" as advertised, they are older machines, but the gym does have TVs, water, headphones and towels), in room DVD player and unlimited DVD borrowing from their library. I would suggest that they roll the $12 fee into the nightly room rate and advertise all of the amenities as free of charge - it would make the customer feel less nickeled and dimed and that they are getting more luxuries for free.

SPA:
The spa treatments we tried were very good and the therapists were friendly, professional and thorough. The treatment rooms are nice, in room showers where applicable, gas fireplaces, clean, and had a relaxing ambiance. There was NO hard sell on products after a treatment, which was nice. The relaxation lounge has water and tea, plenty of lounge chairs and a heated foot pool (the water was warm, not hot, when I tried it).

The vestibule from the spa to the outdoor hot tub needs better ventilation, as there is a gas smell build up from the wall mounted gas fireplace. Parts of the outdoor hot tub area were covered in snow and the wet bar was never open when we were there. The hot tub could easily fit 25 people, but the sign posted says a maximum of 15 people. There are bathing suit spinners in both locker rooms, which were very convenient. There is a very nice eucalyptus steam room and dry sauna in both locker rooms. Lots of locals use the spa.

Having used the ladies locker room at the spa every day that I was there, I observed that the attendants collected used towels and restocked the amenities very sporadically. I did see them working, but there were times that I saw the plastic bags for wet clothing were out, the make up remover was out, the lavender scented towels were there once and the mouthwash was never refilled the entire time I was there. The large ottomans in the locker room are very stained and need cleaning badly. The lockers are very shallow - barely 12 inches deep. Gilchrist and Soames Wake Up Citrus, Rosemary and Lavender are available for use in the locker rooms.

RESTAURANT:
Guests are welcome to walk around in spa robes during breakfast and lunch.

The Continental Breakfast consists of three cheeses, fruit, pastries and small mini bagels, yogurt, granola, ham/proscuitto, coffee and tea. As it was explained to us every time - each hotel guest is given a $10 credit to use towards either the continental breakfast above OR towards the other entree selections on the menu (which are mostly $10 or above). If you order the lemon ricotta pancakes ($10, they were nice) and a glass of OJ, you'll be paying for the OJ. Taxes and tips are NOT included in the $10 credit. The french toast was actually a pumpkin bread pudding. I did ask our server the time so we could finish breakfast before our spa appointments and she later reminded us of the current time to keep us on track, which was thoughtful.

The restaurant was fully booked on Christmas Eve, so we ate from the wine bar menu in the bar area. It took 20 minutes to be served our caesar salads. They mistakenly gave one of our main courses to another table, where it sat for 15 minutes before they realized their mistake. We had to wait for them to make a fresh order, so I was finished with my meal before he even got his entree. They WERE very apologetic and comped his main course and a dessert for us (they offered to comp our whole meal, but we declined).

We ate at the hotel's $44 Christmas Day brunch buffet, as everything else was completely closed on Christmas Day. We opted to eat at one of their three seatings. Lots of choices of appetizers and desserts, main course choices a little lacking -- as advertised:

"eggs made to order" - it should have been listed as an omelette station (they were not set up for scrambled, hard boiled, eggs over easy, poached) and my omelette was a bit greasy and runny

"pasta station" - only ONE pasta (pappardelle) and ONE sauce (alfredo) available (we asked our server if we could get marinara sauce and were told it would take at least an hour), and since it was cooked to order, it took MORE than 15 minutes to get the fresh pasta cooked from the single portable butane burner, which I ended up foregoing for the ready made penne with cheese at the kids' station

But it was all you could eat, steamship of beef, glazed ham, chicken fingers, mushroom and spinach risotto and roasted veggies.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marym79, Guest Relations Manager at Mirbeau Inn & Spa, responded to this review, January 4, 2013
Thank you for your review and for joining us at Mirbeau for the holidays! We appreciate the thorough review of your stay and our resort and are happy to hear that you enjoyed your room, spa treatments, our resort, and our staff’s service to you. We will review your comments with our staff to correct any issues we may find. Thank you again and we hope to see you again as our guest.
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Additional Information about Mirbeau Inn & Spa

Address: 851 West Genesee Street, Skaneateles, NY 13152
Phone Number:
Location: United States > New York > Finger Lakes > Skaneateles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 6 hotels in Skaneateles
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Mirbeau Inn & Spa is a 34-room luxury Spa Resort combining the amenities of a boutique country inn, world-class spa and nationally acclaimed fine dining, all with the elegant comforts and residential feel of a wine country estate.The Inn and Spa consists of six buildings clustered around beautifully landscaped ponds and impressionist gardens. The exterior architecture, interior decor and landscape design are reminiscent of an Old World French Country Estate. ... more   less 
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Also Known As:
Mirbeau Inn And Spa
Mirbeau Spa Skaneateles
Mirbeau Hotel Skaneateles
Spa Skaneateles

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