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“Good hotel - maybe not best location” 4 of 5 stars
Review of Comfort Inn Saugerties

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Comfort Inn Saugerties
2.0 of 5 Hotel   |   2790 State Route 32, Saugerties, NY 12477   |  
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Ranked #4 of 6 Hotels in Saugerties
East Rockaway, New York
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
7 helpful votes 7 helpful votes
“Good hotel - maybe not best location”
4 of 5 stars Reviewed yesterday NEW

Only drawback was that it was close to thruway. Road noise was not an issue for us. Construction was done - so discount those reviews. Rooms were clean , and front desk staff was great.
All on all, just fine. Breakfast ok and plentiful. Good restaurant recommendations.

Stayed June 2015
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108 reviews from our community

Traveler rating
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    25
    31
    14
    20
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
1 review
1 of 5 stars Reviewed 1 week ago

Avoid this place. It was the worst hotel experience I have ever had. When we entered our room it reeked of smoke even though it is supposed to be a smoke free hotel. The bathroom was dirty with a big ring in the toilet. I had some work to do in the morning so I put up the do not disturb sign in the morning until 9:30. I then took it down and left for the day. When I returned that night the room had not been cleaned. The manager claimed that if a do not disturb sign is put up, no matter the time, they will not clean the room. What a dump

  • Stayed May 2015, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
120 reviews 120 reviews
7 hotel reviews
Reviews in 41 cities Reviews in 41 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed January 28, 2015

I visited this are Feb 2014 to go to Hunter Mtn. and I must say the lobby was nice, and even though the left side of the place was under construction, there was no reason for any disruption. The staff were friendly. Will come back if near the area.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review, January 29, 2015
We were pleased to hear you felt you received excellent service during your last stay.
As we have stated before all of the hotels renovations are complete.
when you visit the area again...please stay with us.
Thank You......
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New York City, New York
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed January 1, 2015

I guess some of the negative reviews centered around the renovations and I can see that, but we visited Christmas night and got an extra gift with a fully renovated Comfort Inn and a great room with a luxurious king sized bed!! A very nice, update room - clean and modern, as was the facility - definitely a place I would stay in again.

  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review, January 2, 2015
We are all so pleased that we make your Christmas a little bit better.
Thank you for your Great comments. Please tell all your friends about us.
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Staten Island
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 23, 2014

I have stayed at this property in the past. It was nice. On our way to Windham Mt ski area, we stayed again at this property yesterday. The two rooms we rented were totally refurbished. They were nice before, but now excelled. The mattress and bedding were very comfortable. The linens were of very good quality, manufactured from 1888 mills right here in the USA. All new bathroom fixtures. Refrigerator in room was a surprise. There is a brand new indoor pool, already filled with sparkling water, that will be open very soon. Their complimentary breakfast was a pleasant surprise. Usually just fair at Choice hotels, this Comfort Inn put a little extra effort into their breakfast and it shows. It's in a totally new dining room. Original and cinnamon waffles available for you to make fresh. Their rates are very reasonable, and hopefully will stay that way. Rent is much less than Hampton Inns, and yet their accommodations at this particular property was about on a par with Hamptons. Late getting up for breakfast? There is no great rush by management to close the breakfast area at 9am. The friendly staff will wait for guests to finish without feeling rushed. We will definitely be back to this particular Comfort Inn. There is little reason to stay anywhere else in this county. Oh yeah! Free wifi.

Room Tip: Even number rooms are on side of hotel away from NYS Thruway noise.
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  • Stayed December 2014, traveled with friends
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review, December 26, 2014
It was a pleasure to read your kind review.
We have finished our renovations and would like to thank
all of our guests who were so patient and understanding
during this time. Thank You Again.
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Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 of 5 stars Reviewed November 9, 2014

This hotel is nearing completion of a renovation. There was outside work being done but during the hours we were there (weekend 9p - 8a). Rooms are newly decorated and nicest I've seen at a Comfort Inn. The hotel was clean! Beds were comfortable. The staff at the desk was very nice and friendly. We even changed rooms because of an odd noise in the heater and it was handled very well. Major problem causing only 3 stars is the noise level. You can hear doors shutting and people talking. Full breakfast was ok - edible and free. I'd recommend this hotel as a travel stop over.

Stayed November 2014, traveled as a couple
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hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review, November 10, 2014
Thank you so much for acknowledging the efforts of our staff to make you feel comfortable and welcomed. It is wonderful to hear of the great impression we made with our amenities and services. We are so glad that your stay was plesant and we look forward to seeing you again!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 8, 2014

We recently wanted to enjoy fall foliage so we took a back road country ride to Saugerties. It had been raining for most of our trip so when we arrived we decided To check in to the Comfort Inn hotel in Saugerties. Big mistake. Construction site, They put us in a room right next to where they were installing a pool. Major noise at 8 am. Dirty kitchen. No hot water. Poor management. All this for $129.00. When we were checking out we ask to speak to the manger so we can express our dissatisfaction and were told he was not available. The guy at the front desk said we should have asked for a different room. (Really) you should have used some common sense. We had been out most of the day and returned at about 8:30 pm to find construction still going on. We are Choice Hotel Members and stay at Comfort Inn's most of the time and have never experienced such a mess. Skip this one.

Room Tip: Make sure to ask for a room at the front entrance of the hotel due to highway traffic noise.
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  • Stayed October 2014, traveled as a couple
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review, November 10, 2014
I am truly sorry that I was not working the day that you checked
out of the hotel. I am also sorry that the construction of the new pool
created noise. We all are truly sorry that you didn't have an enjoyable stay
at our hotel. We are at the end of our renovations and
hope the next time you visit our area you will give us
another chance.
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Additional Information about Comfort Inn Saugerties

Address: 2790 State Route 32, Saugerties, NY 12477
Phone Number:
Location: United States > New York > Catskill Region > Saugerties
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Saugerties
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn Saugerties 2*
Number of rooms: 65
Reservation Options:
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Also Known As:
Comfort Inn Saugerties Hotel Saugerties
Saugerties Comfort Inn

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