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“Requested Non-Smoking although the adjoining room was...” 2 of 5 stars
Review of Howard Johnson Inn - Saugerties

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Howard Johnson Inn - Saugerties
2.0 of 5 Hotel   |   2764 Route 32, I-87 Exit 20, Saugerties, NY 12477   |  
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Ranked #3 of 6 Hotels in Saugerties
Linden
1 review
1 helpful vote 1 helpful vote
“Requested Non-Smoking although the adjoining room was...”
2 of 5 stars Reviewed January 25, 2014

Requested Non-Smoking although the adjoining room was smoking and it kept filtering into my room through the door so wasn't happy with smelling cigarettes for most the stay. The shower curtain was on a curved bar that didn't keep the curtain closed--kept sliding together toward the middle so couldn't help but end up with a puddle on the bathroom floor. The heater unit was very noisy--not very soothing, but to the point you needed to turn it off to hear a phone conversation at a normal rate. Plus it didn't get very warm regardless of turning it on high or low...more like loud or very loud. The sheets/ comforters has spots of blood or other fluids but were clean--no crumbs, wrinkles, and clearly smelled bleached. The evening desk staff member was friendly but the morning one wasn't for smiling. The restaurant servers were friendly and accommodating but ATM was out of service. $80- AAA rate midweek---a little high for the condition of the place overall.

  • Stayed January 2014, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Howard Johnson

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
saugertieshojo, Guest Relations Manager at Howard Johnson Inn - Saugerties, responded to this review, January 27, 2014
We appreciate you giving your insight about your experience. Your feedback is indeed of great importance to us. We sincerely apologize for the very unlikely experience during your recent visit at our Hotel. We are dedicated to delivering the best quality service to our guests, your comments will help us correct and improve our services to better achieve your satisfaction. Rest assured that the details you mentioned regarding your stay will be shared to our staff to ensure that corrective steps will be taken to maintain the cleanliness and upkeep of our accommodation and facilities.

Thank you for your business. We sincerely hope that we may be given a chance to change your perception of our hotel in the future.
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336 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Brooklyn, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 19, 2014

Indoor pool, sauna, and a clean, reasonably maintained room for under a hundred bucks? Yes, please! Friendly and helpful desk. No breakfast, but discount at adjoining diner. Nothing fancy, great value for families that like a pool. We'll be back.

Stayed January 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
saugertieshojo, Guest Relations Manager at Howard Johnson Inn - Saugerties, responded to this review, January 22, 2014
It is very enlightening to know that you found great value at our Hotel during your recent stay with your family. Your positive comments encourage us more to do better in service delivery. We will continuously seek better ways to improve your stay with the comments you’ve mentioned. Please let us know of your next stay as we’re definitely looking forward to see you again soon!
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New York
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 7, 2014

Room is clean, however, the heater just sucks.. it turns itself randomly even though I turn it off. it's very noisy and makes the air very dry. Pool is OK, but the sauna is very small. had to wait in line to get in, and then it's not hot enough. it needs double door or people letting all the hot air out when they enter or exit. the pool room needs a Jacuzzi! all that afford to build a poll and a sauna and no Jacuzzi?? major set back in that department. Pillows and mattresses are uncomfortable. We had a third person and they brought out a wheel-away bed for extra $10 a night.. it was dirty and full of dust. Wifi was not working and i had poor internet connection throughout my stay.

  • Stayed January 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
saugertieshojo, Guest Relations Manager at Howard Johnson Inn - Saugerties, responded to this review, January 10, 2014
We appreciate that you took time to let us know how your recent stay at our Hotel was. It is very saddening to know that you had inconvenience during your stay. Your comments regarding the room – heater and bed will be immediately taken action by our staff to ensure that your next stay will be comfortable and satisfying. We will also consider your comments regarding the Jacuzzi as well as better internet connection.

A great customer experience is what our Hotel aims for each of our guests. We hope to satisfy you more on your next stay with our even better facilities and services. Thank you for your business and we look forward to your next visit.
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Seaford, New York, United States
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 7, 2014 via mobile

In an area where there are more B&Bs than hotels, this place is adequate for an overnight. Easy access to I-87 and close to the cool little town of Saugerties. You are minutes from some nice bars and restaurants and can at least pop out for a little nightlife instead of staying in your room all night. It's a little pricey for what you get but the staff is friendly and the rooms are clean. I would stay here again.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
saugertieshojo, Guest Relations Manager at Howard Johnson Inn - Saugerties, responded to this review, January 10, 2014
Thank you for finding the time to share about your stay. It is so good to know such a wonderful review about our Hotel. It is our goal to provide the best lodging experience to our valued guests and it is enlightening to know that we’ve achieved that during your stay. Our staff will always ensure that you are well assisted and have the accommodation with great value. Thank you for your business and please do consider us again on your next trip.
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Additional Information about Howard Johnson Inn - Saugerties

Address: 2764 Route 32, I-87 Exit 20, Saugerties, NY 12477
Phone Number:
Location: United States > New York > Catskill Region > Saugerties
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Saugerties
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Howard Johnson Inn - Saugerties 2*
Number of rooms: 84
Official Description (provided by the hotel):
Energy Star Certified and a Proud Member of the Green Business BureauHoward Johnson Inn - Saugerties hotel is conveniently located off Interstate 87. Our newly updated hotel near the Catskill Mountains offers all you need for an exciting trip to upstate New York. Take advantage of the handy perks we offer, like free Wi-Fi Internet, in-room microwaves and refrigerators, guest laundry, heated indoor pool, restaurant and large-vehicle parking. Enjoy free coffee, cappuccino and hot chocolate, available 24 hours a day in our lobby. Handicapped-accessible and non-smoking rooms are available, and kids 17 and under stay free with an adult. Book online today.LOCAL ATTRACTIONSCatch a kid-friendly live show at the Arm-of-the-Sea Theater or a movie at the Orpheum Theater. To learn something new, discover Opus 40 and the Quarryman’s Museum, historic Kiersted House, or the American Legion Museum. Spend time in the scenic Catskill Mountains, Cantine Dam Falls, Seamon Park or Esopus Bend Nature Preserve.Head to Kiwanis Ice Arena to watch a hockey game or enjoy public skating. Stroll along Saugerties Village Beach in the summer or hit the slopes in the winter at Windham and Hunter mountains. Get a bargain at nearby Hudson Valley Mall. No matter when you visit, do not forget to check out the variety of annual events like horse shows, music festivals and more. ... more   less 
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Also Known As:
Howard Johnson Hotel Saugerties
Howard Johnson Saugerties
Saugerties Howard Johnson

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