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Diamond Mills Hotel: Traveler Reviews

25 South Partition Street, Saugerties, NY 12477
Hotel amenities
Diamond Mills Hotel
Ranked #1 of 6 hotels in Saugerties
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39 reviews from our community

    Trip type
Traveler rating
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    15
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Date Rating
New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Great stay and a short drive from NYC”
4 of 5 stars Reviewed January 11, 2013

This is now our second stay at this wonderful little retreat and we hope to visit again in the future. Although this hotel is really nothing to look at from the outside (ugly rectangular box construction, retaining former significance as a paper mill) they have done a nice job turning this into a lovely boutique hotel. My wife is now labeling this place the Restoration Hardware hotel since the vast majority of their furnishings are from Restoration Hardware. It is true that they have got quite a bit to work on as most of the employees in this place do not have years of hospitality industry experience, they are doing a fine job improving.

First the pro's.
- Tastefully appointed rooms in Restoration Hardware furniture.
- A magnificent view of the waterfalls directly from your balcony.
- A delightful dining experience at The Tavern. I think this place does not get enough credit. Although they are not a "fine dining" establishment and many of the servers are relatively inexperienced, they offer a delicious selection, at somewhat reasonable prices and deliver through an honest attempt at courteous and attentive service. The chicken & waffles which they recently took off the brunch menu was one of the best I've ever had. Bring it back!
- Housekeeping was very thorough and the bathroom and living areas were very clean. This is still a rather new hotel so I hope they continue with the upkeep and maintenance.
- Nice touch with the in-room Keurig.
- Heated bathroom tiles. Just lovely

Cons
- Although part of SLH, they don't seem to know about loyalty travelers. They could learn a thing or two and upgrade their repeat guests, especially during the low-season when occupancy rates are low. During our first visit when the hotel first opened, the place was practically deserted yet we still were not able to obtain an upgrade. And on this occasion it was the same.
- The continental breakfast is sorely lacking. Does yogurt, a couple mini-boxes of cereal, mini-pastries and juice constitute a legitimate continental breakfast? I'm not looking for a full service station, but in this day and age when bare-bones hotels such as The Element and Aloft hotels can provide, breakfast sandwiches, eggs, bacon and the like, it's hard to wonder why this place can't provide a more complete continental breakfast.
- The bathroom amenities do not quite fit with the level of "luxury" they are trying to present. They are simply the same quality as one would find in a Four Points but re-branded as "Diamond Mills". Other high-end hotels in NYC offer toiletries from l'Occitane, Molton Brown, Asprey, Bliss, Bulgari, Aveda etc. If they want to demand higher revenue rates for these rooms, then an upgrade in these products would seem necessary. If not, then these low-end toiletries would suffice.
- No bathtub. Going away for a weekend jaunt outside NYC and no bathtubs doesn't make for quite the pleasing weekend away.
- Evening wine service was spotty and didn't offer any crackers or bread. Just cheese and wine? Didn't make sense.
- No outdoor jacuzzi, spa or swimming pool. They built a deck leading up to the falls. How about a jacuzzi? What hotel doesn't have one? Especially to enjoy during winter months?

Neither pro or con but just strange considering this place wants to be luxury.
- In room iPhone/iPad dock, but instead of Bose or some other high-end brand they choose iHome which is really cheap.
- Flat screen TV is pretty much a standard luxury item, but the size 32" I believe is just too small.
- Exercise room. It's nice they have one but it feels like a dungeon and the equipment selection and layout is just really poor. Any fitness junkies would be sorely disappointed.

This hotel has a lot of opportunity for growth and could be a really nice destination outside of their small market of equestrian clientele. I'd really love to see this place do well and thrive over the coming years.If they really want to be in the "luxury boutique" market, they could learn a thing or two from hotels such as JK Place in Florence or 137 Pillars House in Chiang Mai.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask vision20 about Diamond Mills Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, New York
1 review
“Great experience celebrating our anniversary!”
4 of 5 stars Reviewed October 10, 2012

We stayed here for a night to celebrate our 5 year anniversary. We absolutely loved this hotel! We had a very relaxing stay. The property is brand new, the rooms are very tastefully designed and every room has a balcony overlooking the waterfall. The waterfall is lit up at night. If the weather was warmer we would have enjoyed sitting at the table on the balcony with a glass of wine. The bed was extremely comfortable, and I consider myself to be a tad picky when it comes to hotel beds. There is also a well stocked mini bar in the room which my husband loved. The hotel staff were extremely helpful and almost over eager to accomodate us. We ate dinner in the attached restaurant. The name "Tavern" is a bit deceiving, as the restaurant is not really a tavern and not casual by any means. We had a very good meal, food was nicely prepared, although a tad on the salty side. The lighting of the restaurant was a bit bright for our taste, they should dim the lighting for a cozier feel. The hotel is also a short brisk walk (I should note it is up hill if anyone has health issues) to a quaint little town with shops and restaurants, and a fabulous book store with new and used books. We spent the day shopping in neighboring towns of Woodstock and Rhinebeck. All in all we were very impressed with the property and would highly recommend!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Stefvw8 about Diamond Mills Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stone Ridge, New York, United States
1 review
3 helpful votes 3 helpful votes
“wedding expo”
2 of 5 stars Reviewed September 10, 2012

My daughter and I attended the Sept. 2 wedding expo because we were interested in the Diamond Mills as a possible venue for her wedding. Manager seemed disinterested in providing us with much information, directing us to the website instead. Especially disapponted with the appearance of the wait staff, who wore wrinkled tuxedo jackets and shirts paired with black jeans or slacks instead of dress or tuxedo pants. One waiter even had on brown suede boots! Their sloppy, unprofessional appearance did not mesh with our vision of an elegant wedding.

  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Service
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Ask Helen K about Diamond Mills Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Park, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Worst experience EVER”
1 of 5 stars Reviewed September 3, 2012

Beautiful property, surroundings were quite nice, however that is where the the good part of the story ends. Dined there this weekend, and by far, had the WORST experience we have EVER had in ANY restaurant in the United States. To begin with, we were seated at a table outside, sitting and enjoying the surroundings, when we realized that we had been sitting for 20 minutes before a support staff brought us a bottle of water and glasses. At this time, the hostess brought us a basket of bread, which we sat and enjoyed for awhile longer. At this time, the hostess took our drink order, as we had yet to see a waitstaff approach our table at all. After sitting for 35 minutes, we asked for the Maitre-d to ask why we were waiting so long, as the restaurant did not seem to be overly full. The hostess again came over and apologized for the long wait, brought our drinks, (45 minutes into our visit), and asked us for our dinner order. I specifically asked for any specials, to which I was told "There are none!" We proceeded to order a cheese board, two appetizers and our entrees. The cheese board and apps came out, and were quite good. Interesting pairings on the cheese board and very nice stuffed zucchini flowers and steak carpaccio. We enjoyed the view and our apps, and then I happened to overhear an actual waitress at a table nearby, listing all of the specials for the evening. I was not pleased, as there was a lobster special that I was especially interested in. I again asked for the Maitre d and again the hostess appeared, apologized for the long wait and stated that our drinks and apps were on the house. Our entrees soon showed up, and they were OK. Gnocchi was a little dry, risotto was not especially flavorful. The next time she came by, I asked the hostess if she was sure that there were no specials that night, and she stated that "No, there are none." I mentioned the lobster special that I had just heard of, and she stated that there was no such thing available. I again asked to speak with the Maitre d, however nobody came. A short while later, as the hostess was bringing our second drink order over, I noticed a small darkly colored object wiggling around under the gnocchi I had just lifted to my mouth. I was ABSOLUTELY STUNNED!!!!! Never, ever, in my life have I ever seen something moving in a meal I was served. The hostess quickly took the plate away, stating that it was likely an "environmental contaminant," presumably meaning that it had flown into my plate, as we were dining outside. She asked if she could bring us anything else, to which I promptly replied that I had had more than enough. A check was deposited on our table, we placed our credit card there, as all we wanted to do was leave!! The hostess brought the check back and told us that our entire meal was on the house. She apologized for a terrible evening, and stated that she hoped that we would soon return to give them another chance. Absolutely the worst dining experience EVER!!! So very disappointing, as I have looked forward to trying this place for awhile. There are many other nice places to dine in Ulster County, all worth the drive...but stay away from this disaster!!!

  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask MichMcCluskey about Diamond Mills Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jersey City, New Jersey
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Really Nice Property”
5 of 5 stars Reviewed August 15, 2012

I think they opened last year. We were pleasantly surprised by how nice this property was! I think every room has a view of the damn/falls that are pictured in the their marketing material. We were traveling with our 2 kids - 3 1/2 and 6 1/2. The hotel was pretty empty, so we were upgraded to a room with a giant deck with a couch, chairs, bistro table. Nice to have so much space. The hotel is a short walk to the main strip in Saugerties.

There's no pool at the hotel, bu there's a small public beach a short walk away. Nice experience here all around.

Room Tip: we were in 304 that had a giant patio/porch
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask sadielong about Diamond Mills Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Diamond Mills Hotel

Address: 25 South Partition Street, Saugerties, NY 12477
Region: United States > New York > Catskill Region > Saugerties
Hotel Style:
Ranked #1 of 6 hotels in Saugerties
Price Range: $$$
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