We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Location” 5 of 5 stars
Review of Hilton Garden Inn Saratoga Springs

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Hilton Garden Inn Saratoga Springs to your Saves list
Hilton Garden Inn Saratoga Springs
3.0 of 5 Hotel   |   125 South Broadway, Saratoga Springs, NY 12866   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Bed N' Breakfast
Ranked #8 of 31 Hotels in Saratoga Springs
Certificate of Excellence 2014
GreenLeadersBronze level
Windsor,CT
1 review
2 helpful votes 2 helpful votes
“Location”
5 of 5 stars Reviewed September 3, 2013

The staff was so attentive. We arrived during a heat wave. Before we even registered they presented us with bottles of water. The cleaning staff and front desk were helpful with ideas and recommendations. I think this is why I try to stay at the Hilton Garden Inn when I travel. I told my son to hold ten rooms for family at our local Hilton for his upcoming wedding. Can't ask for more than that for a hotel.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review, September 16, 2013
Thank you for choosing the Hilton Garden Inn Saratoga Springs! I'm glad to hear that our staff accommodated you with some refreshing drinks being that it was blistering hot outside throughout the duration of your stay. Our staff is always trying to ensure the comfort for all our guests and sometimes it's the simple things that go a long way. If your travels should bring you back to the area, we hope that you continue to use the Hilton Garden Inn Saratoga Springs!

At Your Service,

Gary Gergely
General Manager
Hilton Garden Inn Saratoga Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

383 reviews from our community

Traveler rating
    186
    114
    49
    24
    10
See reviews for
100
97
22
94
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Scarborough, Maine, United States
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 27, 2013

It's a Hilton, the hotel is what you expect as far as accommodations go. We even used the pool and the sunny patio for an hour after going for a jog on the Roosevelt Spa State Park campus - it has miles of trails and it's located right next to the hotel! You might even want to book a treatment there. The downtown area is a quick couple of blocks from hotel, maybe 4 blocks to the Starbucks. Oh yeah, hotel coffee was horrible but all hotel coffee is. Right? We also walked to the Saratoga race course which was about a mile. We visited during Traver's Cup weekend meaning there was some serious gridlock, so the fact that we used our car only once was a triumph.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review, September 16, 2013
Thank you for choosing the Hilton Garden Inn Saratoga Springs. Our goal is to meet and exceed your expectations. We would like to thank you for providing such positive feedback online. If your travels should bring you back to the area, we hope that you continue to use the Hilton Garden Inn Saratoga Springs!

At Your Service,

Gary Gergely
General Manager
Hilton Garden Inn Saratoga Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saratoga Springs, United States
1 review
4 of 5 stars Reviewed August 27, 2013

Hotel was nice and up to Hilton standards except for the bed, which was extremely uncomfortable. Service and breakfast was good overall. Staff was attenttiave and knew the area well and recommended a few restaurants when we arrived and were looking for dinner

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review, October 28, 2013
Thank you for choosing the Hilton Garden Inn Saratoga Springs. We would like to thank you for posting a view online. We apologize that the bed was uncomfortable but we hope that you found the room and clean and our service level excellent. If your travels should bring you back to the area, we hope that you continue to stay at the Hilton Garden Inn Saratoga Springs!

Thank you,

Gary Gergely
General Manager
Hilton Garden Inn Saratoga Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shawnee, KS, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 19, 2013

Staff was very friendly and were all very busy taking care of guest needs. They had housekeeping working around the clock to ensure everything was very clean and pleasant. The food was very good and when I required another side-dish to substitute something that was not to my liking, they were quick to bring me another selection without hesitation or without any argument.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review, August 26, 2013
Thank you for choosing the Hilton Garden Inn Saratoga Springs New York. We are delighted to hear that you enjoyed your stay with us. Our goal is to create a culture inspired by our guests satisfaction. We take pride in our training so can ensure each guests leaves 100% satisfactory. Thank you for providing such positive feedback online and if your travels should bring you back to the area, we hope that you continue stay with us!

At Your Service,

Gary Gergely
General Manager
Hilton Garden Inn Saratoga Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oman
1 review
3 of 5 stars Reviewed August 18, 2013

Stayed 3 weeks due to a business trip. It was during the race season, the hotel was full. Hilton took the opportunity to hike the price to 5 starts level for this average 3 stars hotel. - Noise A/C system. - Poor WiFi connection. - Tiny swimming pool with strong smell of Chlorine that no body used. - Average rooms with poor view. Breakfast was good but is not included in the room price. Location is good, close to downtown.

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review, August 19, 2013
Thank you for choosing the Hilton Garden Inn Saratoga Springs. We would like to thank you for your feedback online. Our goal is to provide every guest with an enjoyable, relaxing & problem-free stay. I apologize about the AC being noise. We encourage all our guests to notify if anything is not up and/or beyond your expectations as your happiness is our culture. We hope that if your travels should bring you back to the area that you continue to use the Hilton Garden Inn Saratoga Springs. Once again, thank you for your feedback and we apologize about the AC unit!

At Your Service,

Gary Gergely
General Manager
Hilton Garden Inn Saratoga Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scarsdale, United States
1 review
1 of 5 stars Reviewed August 12, 2013

I needed a room in the resort town of Saratoga Springs on fairly short notice and booked at the Hilton Garden Inn. Worst value for the money I have ever received in 40+ years as a frequent traveller. Five star rates for a room that would have been barely acceptable at a Holiday Inn.

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review, August 13, 2013
Thank you for choosing the Hilton Garden Inn Saratoga Springs. Our goal is to add value, meet our guests needs and then exceed them. I apologize that you did not feel this throughout the duration of your stay. We as a team are always trying to add that WOW factor that turns a hotel from ordinary to extraordinary. Thank you for providing your feedback online.

Respectfully,

Gary Gergely
General Manager
Hilton Garden Inn Saratoga Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed August 12, 2013

That's the only way I can explain why EVERYBODY ...and I mean, desk clerks, chamber maids, waitress...even the guy taking out the trash, were the most pleasant people I have ever encountered at a hotel. Smiles everywhere....no moaning, it's like the happiest place on earth...not counting "Disneyland". So whoever is training these people is ......doing the marvelous job!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review, August 13, 2013
Thank you for choosing the Hilton Garden Inn Saratoga Springs. We are glad that you enjoyed your stay with us. The staff's genuine care really does shine here and reviews like yours help keep that morale at an all-time high. The spirit to serve is truly embraced here so we hope that if your travels should bring you back to the area that you continue to stay at the Hilton Garden Inn Saratoga Springs!

At Your Service,

Gary Gergely
General Manager
Hilton Garden Inn Saratoga Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton Garden Inn Saratoga Springs? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Saratoga Springs

Address: 125 South Broadway, Saratoga Springs, NY 12866
Phone Number:
Location: United States > New York > Saratoga Springs
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#2 Green Hotel in Saratoga Springs
#5 Business Hotel in Saratoga Springs
#6 Romantic Hotel in Saratoga Springs
#8 Family Hotel in Saratoga Springs
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Saratoga Springs 3*
Number of rooms: 112
Official Description (provided by the hotel):
Welcome to the newly-renovated Hilton Garden Inn Saratoga Springs hotel in the beautiful historic town of Saratoga Springs, New York. This Saratoga Springs hotel is ideally located one mile from Downtown Saratoga Springs, Saratoga Race Course, Saratoga Gaming & Raceway and Saratoga Spa State Park, home to Saratoga Performing Arts Center (SPAC). Business travelers to upstate New York will also appreciate the close proximity to GlobalFoundries and many other Fortune 500 companies as well as the quick 30-minute drive to Albany International Airport. The brand-new lobby is highlighted by modern décor, cozy lounge seating with a fireplace, and the Great American Grill Restaurant where you will be able to enjoy a delicious menu for breakfast and dinner. The spacious guest rooms feature 32” flat-screen TVs with premium cable, free WiFi, and an in-room mini-fridge and microwave. Guest love to maintain their active lifestyle at the 24-hour fitness center, or they can take a relaxing swim in the heated indoor pool. The Hilton Garden Inn Saratoga Springs offers modern amenities and an ideal location to make it one of the best Saratoga Springs hotels. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Expedia, Booking.com, Priceline, Orbitz, Cheap Tickets, Hotels.com and getaroom.com so you can book your Hilton Garden Inn Saratoga Springs reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Saratoga Springs Hotel Saratoga Springs
Hilton Saratoga Springs
Saratoga Springs Hilton Garden Inn

Owners: What's your side of the story?

If you own or manage Hilton Garden Inn Saratoga Springs, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.