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“overnight experience” 3 of 5 stars
Review of The Saratoga Hilton

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The Saratoga Hilton
3.0 of 5 Hotel   |   534 Broadway, Saratoga Springs, NY 12866   |  
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Rates from $129
Ranked #15 of 32 Hotels in Saratoga Springs
schenectady, United States
1 review
“overnight experience”
3 of 5 stars Reviewed March 2, 2014

the furnishings were sub-standard. the room was noisy. heard the people snoring next door all night. the room was a little smelly. the parking lot was full before 6:30. had to park on road. the lobby experience with check in was good. All the employees were great.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
john f, Front Office Manager at The Saratoga Hilton, responded to this review, March 4, 2014
William R,

Thank you for the review about The Saratoga Hilton on TripAdvisor. Your review provides us with useful feedback that we will use in order to improve on some of physical items. What we really enjoy reading is your feelings about how you were treated which resulted in your recognition of our team. We hope that our staff alone would be a great reason for you to come back.

Looking forward to seeing you again.

Best,

John
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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703 reviews from our community

Traveler rating
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    84
    53
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Portuguese first
  • Any
English first
Atlanta, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 1, 2014

Went there for a conference. A computer glitch messed up the reservation. It took me numerous conversations with several staff members to avoid not being charged double for the same reservation. But I still ended up paying more. Not happy! the facility is so so. The AC in the room is so loud that you can't hear TV when it is on. And you better have training well in strength pulling if you wan to turn the faucet in the tub. Will avoid this place in the future.

  • Stayed February 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
john f, Front Office Manager at The Saratoga Hilton, responded to this review, March 4, 2014
Li L,

Thank you for taking the time to write a review about your recent stay at The Saratoga Hilton on TripAdvisor. It is unfortunate that we could not meet or exceed your expectations because of, what reads like, a pre-arrival issue. Unfortunately, without more information, it is hard to elaborate further. If you'd like, please feel free to contact me directly at the hotel. I would be more than happy to go through your reservation and try to assist you.

Sincerely,

John
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Clifton Park, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 27, 2014

We had an amazing time at the hotel this past weekend. We were attending the Beer Summit within the conference center. The location was perfect for our needs. We were impressed with the staff at check in and their ability to accommodate our early check in so we could be ready to attend the hotel's event. The room was spectacular and we very much enjoyed the view of Broadway. The room was clean, the beds were comfortable and the location could not be beat! We were able to walk to all our destinations after the Summit and enjoy a dinner locally.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
john f, Front Office Manager at The Saratoga Hilton, responded to this review, March 4, 2014
hapufky,

Thank you for the great review of The Saratoga Hilton on TripAdvisor!! I look forward to sharing it with our team members so they can feel the recognition of a job well done. We will continue to strive for excellence with all our guests in the hopes of getting more great reviews like yours.

Best,

John
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Niskayuna, New York
1 review
5 of 5 stars Reviewed February 26, 2014

We stayed during the weekend of the Beer Summit. The hotel was sold out with plenty of ongoing activity. We were greeted by a friendly bellman who wasted no time getting us inside. The registration process was quick and the team was happy to see and serve us. The room was clean and given the amount of activity, surprisingly quite through the day and night!! Rates were reasonable for a full service hotel and the location is perfect. Walking distance to every downtown destination. You won't find a better Hotel in Saratoga Springs.

Room Tip: Ask for floor 5 with rooms facing Broadway.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
john f, Front Office Manager at The Saratoga Hilton, responded to this review, March 4, 2014
Thank you for the awesome review on TripAdvisor about your stay here at the Saratoga Hilton! It was a great way to start off our day here and I shared your review with the other departments this morning! We are happy that you enjoyed our service and we hope you come back soon!

Thanks again,

John
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Potsdam
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 26, 2014

Our stay was very relaxing. We enjoyed gathering in the public spaces including the bar and in front of the fireplace. We asked staff for dining recommendations among other requests. In addition the staff were always greeting us in the building and engaging us in conversation about the area.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
john f, Front Office Manager at The Saratoga Hilton, responded to this review, March 15, 2014
Larry R,

Thank you for the great review on TripAdvisor about your stay at the Saratoga Hilton. We are so glad to read that you, like many others, enjoyed the smiles and positive attitudes that come from our employees. We look forward to seeing you again!

Best,

John
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 25, 2014

Nice hotel with easy access to bars & restaurants in the city. Staff was excellent and took the time to assist with requests and information about the nightlife. Rooms was sufficient in size and beds were comfortable. Current weekend rate was reasonable.

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
john f, Front Office Manager at The Saratoga Hilton, responded to this review, March 15, 2014
James E,

Thank you for the great review on TripAdvisor about the Saratoga Hilton! We are glad you enjoyed the hotel and Saratoga! We are extremely proud that our service from our staff made a difference in your stay, so much that you would mention it in your review!

We would love to have you and your family back anytime you decide to take that short trip from central New York!

Best,

John
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
rocky hill, CT USA
Top Contributor
51 reviews 51 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 24, 2014

We stayed here for a weekend to see a Celtic rock band and attend the Beer Summit, both at the City Center right next door. On top of the already reasonable rate, we were given a upgrade to a suite for a very small fee, as Hilton Honors members... Check in was quick and efficient, the bellman polite and friendly. The lobby area is a bit cavernous and cold... perhaps more furniture and art would warm it up some. The room was very nice, clean, but a few little dings and dents here and there. No big deal. The pool and fitness center were adequate, and thanks to the staff for the pool side towels that were big and fluffy!
The Springs bar and restaurant off the lobby was very nice! Fireplaces, snug sitting areas, and very friendly bar staff. We felt like regulars! We only had some small plates from the pub menu, the flatbread pizza and the wings with rosemary and onions were bangin!
Check out was quick and painless. Overall, a pleasant stay, we will certainly be back!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
john f, Front Office Manager at The Saratoga Hilton, responded to this review, March 15, 2014
Cathy h,

Thanks for the great review of the Saratoga Hilton on TripAdvisor! We are glad that your stay was filled with the great restaurants, nightlife, and shopping, along with everything else Saratoga Springs has to offer. You recognition of staff will definitely be shared through the hotel, so thank you for taking the time to notice them!

Best,

John
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Saratoga Hilton

Address: 534 Broadway, Saratoga Springs, NY 12866
Phone Number:
Location: United States > New York > Saratoga Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Saratoga Springs
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Saratoga Hilton 3*
Number of rooms: 242
Official Description (provided by the hotel):
Saratoga Springs, NY has been Rated One of America's Greatest Main Streets by Travel & Leisure 2012! Enjoy our Broadway address - just steps from over 50 restaurants, distinctive shops, sidewalk cafés, and thriving nightlife. Rediscover this classic upstate New York hotel and all that it has to offer. ... more   less 
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Also Known As:
The Saratoga Hilton Hotel Saratoga Springs
Hilton Saratoga Springs
Saratoga Springs Hilton

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