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“"First time in Saratoga Springs"” 4 of 5 stars
Review of BEST WESTERN PLUS Park Inn

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BEST WESTERN PLUS Park Inn
2.0 of 5 Hotel   |   3291 South Broadway, Saratoga Springs, NY 12886   |  
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Ranked #17 of 32 Hotels in Saratoga Springs
Monroe, New York
1 review
“"First time in Saratoga Springs"”
4 of 5 stars Reviewed July 11, 2014

We were greeted with a smile and friendly welcome to the hotel. They were very helpful offering us a variety of useful information on restaurants. They were very friendly! Nice to be able to get up & have a good breakfast.

Room Tip: They just need to fix the pullout couches.
See more room tips
  • Stayed June 2014, traveled with family
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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156 reviews from our community

Traveler rating
    36
    61
    29
    10
    20
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Any
English first
New York City, New York
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed June 30, 2014

BEWARE....First we do not know if the room shown on the website actually exists!
We arrived late Friday evening for the Jazz Festival weekend.
We had reserved a room with two Queen beds weeks earlier. After being given a room with ONE bed and one broken pull out sofa. We explained that this would not work for us and repeatedly told the woman "manager" that we had booked a room with two beds and showed her our Reservation. We were told that there was nothing they could do. THEY do not Guarantee the rooms reserved.
Also the woman in charge laughingly told us that we had to pay anyway. She stated repeatedly that Expedia had to pay her, regardless of the error and that we had to pay for the room.
(The place is not even clean and the hallways smell.
We booked this through AARP Travel Center/Expedia and they were amazing.
They listened to the story, confirmed to us that room with two beds was guaranteed and called the hotel to have our room Cancelled. Then they spent a few hours finding us another hotel.
This is one of the busiest weekends in Saratoga so that was not an easy task.

Room Tip: DO NOT GO TO THIS HOTEL. They will not honor your reserved room,
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  • Stayed June 2014, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wappingers Falls, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed June 25, 2014 via mobile

we booked online through hotels.com and arrived to find out my date booked was the following day. No problem,called hotels.com immediately called hotel to switch days. The man at the front desk, who was later determined to be the manager,Told them he could not change this without his manager (HIM) and he had to charge us an additional 203.99 (with our AAA discount) plus the already debited 130.99 we paid months ago!! When it was determined that he lied and was the manager, he became angered and wanted us to leave, called the police as well ( by the way we are 3 young women staying for a nearby concert).

  • Stayed June 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntington Beach, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 9, 2014

We had plans to stay at another location initially, but it did not work out and when we checked hotels in the area they were far more costly. My husband and I like staying at Best Western and thoroughly enjoyed our visit here at Best Western Park Inn. The lobby is very inviting and the room also very nice. Bathroom is much more spacious than a few other places we have stayed. We enjoyed the breakfast immensely and want to thank you so much for making our stay very pleasant. We would definitely come here again if we're in the area!!

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwsaratoga, Manager at BEST WESTERN PLUS Park Inn, responded to this review, June 11, 2014
Dear rainbowjewels.

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 518-584-2350.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Mo Hussain
Guest Service Manager
BEST WESTERN PLUS Park Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tower City
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed May 29, 2014

This is a decent Best Western, but the room rate is about twice what it should have been. I realize that this is a resort type location, but to justify the room rate, the hotel needs to offer much more than just a typical BW room and comfortable beds. Perhaps they could spruce up their breakfast offerings to justify the cost, or offer some special discounts to local restaurants, or the like to offset. The reason I chose this hotel was that most others in the area required a two night minimum, and this one did not. Next time, I'll probably stay someplace with more charm for the rate this one charged.

  • Stayed May 2014, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwsaratoga, Manager at BEST WESTERN PLUS Park Inn, responded to this review, June 2, 2014
Dear Larry M.

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 518-584-2350.


Sincerely,

Mo Hussain
Guest Service Manager
BEST WESTERN PLUS Park Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport, New Hampshire
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 24, 2014

Conveniently located off I-87 and under 3 miles to downtown Saratoga Springs. We prepaid the room online. More affordable compared to most hotels in downtown area. The hotel is clean and quiet. Couldn't hear the traffic on Route 9. We were only at the hotel to sleep, shower and have breakfast as we were out arrived just before dinner plans and arrived back just to sleep. Never turned on the TV. Clock in the room was not set when we arrived. Might seem minor, but it is a detail for some. The hot water was instant for the shower, with plenty of good pressure. Those are the positives.

The negatives - the beds were far too firm and you could feel the springs. Only 1 tissue in the box upon arrive. I never expect too much from hotel breakfasts, but I do expect hot items to be hot. Breakfast goes fro 6:00am - 10:00am. We went to breakfast at 9:30am. Sausage links were cold and the eggs were cold. I don't like to microwave either of these items, but needed to or not eat them. Donuts appear to be similar to the 'Hostess' variety. No matter where they come from, they were definitely pushing their life of freshness. The fruit was in the same state of freshness. My wife had some cereal and she said the milk was a bit sour.

If you want clean and quiet and an affordable rate, stay here but get your breakfast somewhere else.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwsaratoga, Night Auditor at BEST WESTERN PLUS Park Inn, responded to this review, May 27, 2014
Dear 40somethingliving.

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 518-584-2350.


Sincerely,

Mo Hussain
Guest Service Manager
BEST WESTERN PLUS Park Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
Top Contributor
51 reviews 51 reviews
30 hotel reviews
Reviews in 37 cities Reviews in 37 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 20, 2014

Very nice place. The location is very nice and close by to everthing. The lobby is spacious and the reception staff was friendly. Our room was big , the beds comfortable and the pillows soft. We slept well. Nice and quiet through the night. The breakfast was good and the breakfast area spacious and clean. Good place to stay.

Stayed May 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwsaratoga, Night Auditor at BEST WESTERN PLUS Park Inn, responded to this review, May 27, 2014
Dear Steyr1946.

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 518-584-2350.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Mo Hussain
Guest Service Manager
BEST WESTERN PLUS Park Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Park Inn

Address: 3291 South Broadway, Saratoga Springs, NY 12886
Phone Number:
Location: United States > New York > Saratoga Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Saratoga Springs
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN PLUS Park Inn 2*
Number of rooms: 62
Official Description (provided by the hotel):
The Best Western Park Inn is conveniently located minutes from downtown Saratoga Springs and offers easy access to Saratoga State Park. Hotel guests will also be close to Saratoga Performing Arts Center, Skidmore College and the Saratoga Historical National Park. This newly remodeled hotel offers spacious, stylish rooms equipped with all the amenities to make any stay enjoyable. Amenities include high-speed Internet, a fitness center, business center with copy and fax service. ... more   less 
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Also Known As:
Best Western Park Hotel Saratoga Springs
Best Western Saratoga Springs
Saratoga Springs Best Western

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