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“always a good trip!” 5 of 5 stars
Review of Seneca Allegany Resort & Casino

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Seneca Allegany Resort & Casino
3.5 of 5 Hotel   |   777 Seneca Allegany Boulevard, Salamanca, NY 14779   |  
Hotel amenities
Ranked #2 of 4 hotels in Salamanca
Howland,Ohio
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“always a good trip!”
5 of 5 stars Reviewed February 26, 2013

We have been going to Seneca Allegany for a couple of years and we absolutely love it each time we go. My husband and I just returned from a Valentine's get-a-way and I usually take a couple of trips through the year with the girls for a ladies-only weekend. It is about a 2 1/2 hour drive from our home in Ohio but it is well worth the trip. I visit many casinos from Ohio, W Virginia, Pa and Seneca by far is my favorite. The staff is very friendly, of course you always have a couple that are not nice but I wont let a couple of bad apples apply to the majority. The comps are generous and I always stay for free there. The rooms are beautiful, clean and comfortable. The Buffet is your run-of-the -mill average buffett but it is free for me so it's great. The Steakhouse is pricey but the food and service is fantastic and we feel that it is worth it . Wine and beer are free for me and my husband. I generally go to the Spa for a facial with Laura and she does a great job. I will admit that the casino is smoky. I have seen many complaints about the smoky smell and it is true. I smoke so I cant complain about that . The payout is about the same as anywhere else, sometimes you hit , sometimes you don't. I am going for the relaxation and the freebies so I take the amount of money that I plan on losing. if you don't gamble , there is not much to else to do , other than the pool and hot tub ( which I have never used) . The surrounding area doesn't offer much either in terms of activities, unless you ski, but again, I am going to gamble and relax. If you want something more , this might not be the spot for you. If you want a beautiful room, friendly staff and great freebies, then I suggest you make the trip to Seneca

Room Tip: I prefer the older rooms over the new rooms. The older rooms have a nice sitting area with a chair a...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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297 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Rochester, New York
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 25, 2013

Once again we spent a few days at Seneca Allegany, just as before we were very pleased. Everyone is very friendly, the rooms are clean and quiet. Would go bacl again and again! We also enjoyed the Buffet once again.

Room Tip: We've stayed on 3 different floors (3 visits) and never had a problem with anything, even the m...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fredonia, New York
Top Contributor
190 reviews 190 reviews
32 hotel reviews
Reviews in 52 cities Reviews in 52 cities
138 helpful votes 138 helpful votes
4 of 5 stars Reviewed February 21, 2013

Having frequented this place since its incetion, I can honestly say it is a great hotel with some fine dining choices. The rooms are of excellent quality and the levators and staff are very efficient. For dining, I recommend Patria as an excellent restaurant. It is far and above its counter-part La Cascata in the falls. Staff is friendly and efficient and prices are an excellent value. Food is top quality and menu is extensive.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc P, VP of Resort Operations at Seneca Allegany Resort & Casino, responded to this review, February 22, 2013
Hi, craig f, and thank you for your great feedback! Sounds like a great evening enjoying award-winning AAA Four Diamond service in this classy town! Tell me, how can we make your next stay all 5's?
Warm regards,
Marc Papaj
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brigden, Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 20, 2013

We stayed here for skiing at nearby holiday valley. Rooms were very large and nicely decorated. Huge tiled shower with glass door. Staff that we dealt with were very friendly and helpful right from the moment we arrived. Italian restaurant Patria had excellent food. Pool and spa area have a nice view. Easy self-parking or use the valet which was free! Although it was 10 miles driving to get to the ski hill, we would stay there again.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ohio
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 18, 2013

I would stay here again! Every staff member was very friendly and the room was large and very clean. We had a blast! We ad dinner two nights in the hotel the food and staff were great! The room was set up well. I liked the casino, wish I had won money, but was able to play for a long time. There were winners in our group of friends..

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Senior Contributor
40 reviews 40 reviews
31 hotel reviews
Reviews in 10 cities Reviews in 10 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed February 18, 2013

Stayed in the new tower this past weekend. We liked the new larger HD tv vs the older tower but the room temperature control unit in our room on the 10th floor had a mind of it's own. I couldn't read the digits or find any instructions on how to get the settings. Too hot, then too cold, then too much air blowing right to the bed. Couldn't sleep because of it.

Other than that this is an exceptional hotel with amazing customer service and terrific restaurant choices for all tastes and budgets.

Only other complaints is are in the casino. Instead of enlarging the non-smoking area they actually reduced the size of it. I would love to see them experiment by designating at least half the casino floor and all common areas as non-smoking. Smokers are already accustomed to restrictions and non-smokers are not used to sharing 2nd hand smoke with smokers. I feel for the employees. For those of you that sometimes complain about drink service I must have said no thanks to a server at least 30 times this weekend. I've been here a dozen times and never had a complaint about drink service or customer service in general which is outstanding.

Last annoyance is this new initiative to constantly announce jackpot winners over the amount of 1000 bucks. I find found it annoying and unnerving while trying to relax and play. I hope this is just temporary. It's more likely to keep us away than to encourage us to play more.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Top Contributor
88 reviews 88 reviews
14 hotel reviews
Reviews in 42 cities Reviews in 42 cities
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed February 18, 2013

Buyer beware! Hotel charges a $15 per person hidden fee that comes as a surprise at check out, since it is illegal to charge taxes on a Native American Reservation.
Very high prices on food, all items priced a la carte, except the buffet which is average.
A scruffy man revealed a pistol in his waistband, but despite casino policy, lazy security showed no concern when alerted to the fact saying that perhaps we "didn't see it correctly."
Lastly, we reserved a non-smoking room, but clothes and hair were saturated with smoke anytime we left the room, so we had to shower and change clothes often and generally felt dirty the whole time.
Needless to say, this was my first and LAST visit to Seneca Hotel and Casino.

Room Tip: READ the FINE PRINT so as not to be surprised by their hidden fees. Native American Reservations do...
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  • Stayed February 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc P, VP of Resort Operations at Seneca Allegany Resort & Casino, responded to this review, February 22, 2013
Good day, Ohio_traveler_46. We strive to provide a quality experience to each and every guest and I'm disappointed to hear that your stay was not. Would you kindly contact me directly at your convenience?
Warm regards,
Marc Papaj
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Seneca Allegany Resort & Casino

Address: 777 Seneca Allegany Boulevard, Salamanca, NY 14779
Location: United States > New York > Salamanca
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 hotels in Salamanca
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Seneca Allegany Resort & Casino 3.5*
Reservation Options:
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Also Known As:
Seneca Allegany Hotel Salamanca

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