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“Great Hotel - Great Service - Great Casino - my 3 wishes” 5 of 5 stars
Review of Seneca Allegany Resort & Casino

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Seneca Allegany Resort & Casino
3.5 of 5 Hotel   |   777 Seneca Allegany Boulevard, Salamanca, NY 14779   |  
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Ranked #2 of 4 Hotels in Salamanca
Toronto
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
Reviews in 10 cities Reviews in 10 cities
107 helpful votes 107 helpful votes
“Great Hotel - Great Service - Great Casino - my 3 wishes”
5 of 5 stars Reviewed August 10, 2012

You can't beat this Casino Resort for comfort and service. Denise is a great Host and will do whatever she can to accomodate your needs.

I do have 3 wishes though that I feel would enhance the place;

1) remove ashtrays by the elevators on non-smoking floors so that smokers are not tempted to smoke. (trust me - they do and as a result non-smoking floors get the same stinch as smoking floors)

2) enlarge the no-smoking area and add no-smoking table area

3) in my opinion the best marketing a casino can do is to loosen the slots or increase table game odds. eliminate the generous free play comps and other marketing events and free gifts and put that money into making the slots a higher payout %. There is nothing slot players want more (other than to win a jackpot) than to be able to play on a slot machine for periods of time without feeling like were pouring money down the toilet. Let us play and let our money last longer before you take it - do that and your hotel and casino will be filled to capacity year round.

Free play is great and does entice you there but rarely do I win on my free play so you get discouraged.

Room Tip: stay away from construction side if at all possible
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Stayed August 2012, traveled as a couple
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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336 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Toronto
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 6, 2012

First off, little coloured indicator tags, placed between the parking lot elevators, are a clever take away reminder of where you have parked. It's so easy to forget, when all the floors of parking look so similar. Unlike getting off an elevator in Casino Niagara, the first thing you'll notice is the air quality. Barely, if any notice that the facility is a smoking one. Same goes for the gaming floor. Exceptional air quality, even in the smoking areas. Though, I have often wondered when designing a casino being considerate of non-smokers, why people who are non-smokers are forced to traipse through the smoking section to get the NON-smoking section found in the centre of the casino. Beyond the exceptional staff, certain nuisances present at Casino Niagara, like always having to fish out, and present you hotel room key, when getting on an elevator, have been eliminated. The rooms, beyond the odd dust bunny, are virtually spotless, and very well maintained. Towels are real Egyptian cotton, and you're likely not to find better quality anywhere else. Same goes with the linen. Nothing beats real Egyptian cotton, even as a a blend. The sheets and pillow cases are exceptional! Though the pillows are a little on the small side, and some large king size pillows would be nice. The main restaurant, The Seneca Café offers fast, fresh and quality food, FAST- being the main things that impresses. Unlike it's Sister property, Casino Niagara's Three Sisters restaurant, this one can actually delivery the correctly prepared food in a timely manner- better than 99% of the time! If only Casino Niagara could deliver a steak cooked to medium, in just less than almost an hour, and get it right half the time! Over the years Seneca Allegany has been consistent in delivering quality, while maintaining that quality. You may notice the odd person missing behind a counter, staff cuts are at times noticeable. However, as long as the remaining person is able to delivery the service you're asking for, in a timely, and professional manner, does it matter if it's being done with fewer staff?
Little niceties- like ice cold water on a silver tray at the coat check. (boxes of matches, kleenex, just simple things on a closed coat check counter do make a positive impression. Handicapped accessible washrooms are immediately adjacent to check-in, unlike Casino Niagara where they are oh so very distant down a huge corridor! One negative, is that the casino lacks a business centre, and the publicly accessible computer is on a high counter, with a keyboard on a ledge below. Not comfortable at the best of times. And, if you need to print anything, you have to call for one of the front desk staff to retrieve what you have printed from below the non-public side of the counter. A bit of a hassle. Hopefully, this is something that will be resolved with the addition of the new space available in the currently being built addition to the hotel.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niles
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 5, 2012

My wife and I visit about once a month, staying in their beautiful hotel rooms when we can, since it is a bit of a drive for us from Ohio. We only play the slots, which usually let you play a while, though seldom let you leave with more than you came with. Breaking even, for us, is a good thing.
The buffet is almost worth the drive by itself.
We have rarely seen the place so busy that you can't play your favorite machine, and even though most of the floor space is in the smoking section, it isn't overpowering with smoke smell, and they do have a non smoking section.
Parking is available in their garage, or in a large open lot. We haven't had the pleasure of going when they are having an event/entertainment, but based on the crowds when they do, they must be pretty good.
Though it takes some play to get a point on your players card, you want to make sure you sign up for one and use it. The perks are worth it. A free hotel room really makes it easier for us to make the trip, and allows us a little more slot money.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakmont, Pennsylvania
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed August 4, 2012

My wife and I have stayed at this Hotel and Casino on a few occasions. The property was wonderful and clean. Rooms were 1st class and had lots of space in them. Food was great, Buffet was wonderful. The staff was warm and welcoming. Casino was very nice and the staff there was great. Drink server though were a little rough to find. Shuttle service down to the Bingo/poker hall was very easy to use. Staff there was great as well. Some of the best payouts on Bingo that i have seen. Also the handful of Jackpot special games they do is wonderful. The Spa we did once or twice and was wonderful.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 4, 2012 via mobile

We have been going to this casino since it opened. Always a fun visit even when gambling losses are more than winnings. Just staying at this fantastic hotel with its wonderful eateries and nice pool make it truely at treat!! The staff here are all professional , helpful, and cheery in nature. Really makes a person feel welcome. Especially helpful is the casino host JOHN L. He goes out of his way to help in any way he can. Thanks John!! Although the bus visitors are occasionally overwhelming in number and clientele, just being able to "chill out" at the pool, spa, or just relax in the fabulous room until the casino "clears out" is wonderful. We truely love this place!! Try it and you will be pleased.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed July 24, 2012

I would like to say they have a very nice casino there and we decided to have supper there so we went to the buffet. The food was the worst we ever had, the chicken was dry and to tough to eat, the roasted red potatoes were cold and dried out, the roast beef was very tough, and almost all of the food was loaded with oil to make it unedible. We left hungry, and headed to Senaca in Niagara Falls to have a burger at Blues which was very good. The food at Allegany is not worth eating at.

  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Strongsville
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 16, 2012

This was probably my 6th or 7th stay at this hotel. The amenities are wonderful. In addition to having an indoor pool and two hot tubs (one inside, one on an outside terrace), there is a sauna and steam room in the spa for guests to use, free of charge.

The rooms are very clean, with a good size bathroom/shower. The buffet is amazing - many selections, and very good food. They have the best pizza I've ever tasted. We look forward to our visits, and we've never been disappointed.

Also, the bed was sooo comfortable - I get the best sleep whenever I stay there!

Room Tip: Corner suites have a beautiful view, but every room I've stayed in has had an amazing view of th...
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Seneca Allegany Resort & Casino

Address: 777 Seneca Allegany Boulevard, Salamanca, NY 14779
Phone Number:
Location: United States > New York > Salamanca
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Salamanca
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Seneca Allegany Resort & Casino 3.5*
Number of rooms: 413
Reservation Options:
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Also Known As:
Seneca Allegany Hotel Salamanca

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