So my daughter and I stayed here for the first time this weekend..we were greeted warmly and we were happy with our room and the beautiful grounds and the pool..we were already planning our next visit when it went downhill at dinner at the harth lounge....let me say our waiter was great and it was not his fault but the service was HORRIBLE. ..after over an hour my daughter finally got her mac and cheese I was assured my turkey sandwich was coming (In the meantime we had finished our drink and was never asked if we would like another)...after waiting an additional ten minutes and seeing others around me getting their food I had had enough and cancelled my sandwich and asked for the bill. I called the restaurant manager over and expressed my disappointment. .instead of an apology he was incredibly rude and arrogant and clearly had a chip on his shoulder and told me it would have been out 'soon' but I had chosen to cancel (remember it is nearly 90 minutes at this point)..he couldn't care less. .he was such a jerk...
DO not there...go a mile down the road to the westchester burger bar so much better..
- Official Description (provided by the hotel):
- The newly refreshed Hilton Westchester hotel is situated on 45 acres of lush woodlands in Rye, NY combining the relaxed setting of a resort with the flexibility of a full-service business hotel. Located just 6 miles east of White Plains, NY, 8 miles from Westchester Airport(HPN) and 25 miles to New York City. Free local shuttle service available. Newly refreshed guest rooms feel brighter and more relaxed with a complete rebuild. Guests will take pleasure in warm colors creating a residential feel for a home away from home. With improved sound insulation and Hilton Serenity™ Beds, a good night's sleep will come with ease. Contemporary amenities and elegant renovated bathrooms give the perfect start to the day. Take advantage of complimentary transportation to destinations including White Plains Airport, Rye Train Station, local businesses and downtown White Plains. We look forward to welcoming you to the Hilton Westchester hotel. ... more less
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- Also Known As:
- Hilton Westchester - Rye Brook Hotel Rye Brook
- Hilton Rye Brook
- Rye Brook Hilton
- Hilton Westchester Westchester County, NY - Rye Brook