We stay in the White Plains often for work, yet this is our first time at this property. Whenever we stay at a Hilton, we expect that it will be clean and comfortable. This property is not. The front desk staff was friendly, but other staff was not. My room had a leaky faucet, plastic wrapping in the sink indicating that it had not been cleaned, and hairs all over the tub & bathroom floor. The room smelled like mold and my allergies kicked up significantly over night. Went downstairs for dinner and the bartender was very rude when I inquired about the over inflated prices. There is nowhere else within walking distance to go eat. The next morning, I was seated at a table at the buffet that had crumbs all over it. When I asked the waitress if they would wipe it down, she snipped at me and moved me to another table. She then sat another party at the table and still did not clean it. After that party left, the plates were removed & the table was reset without wiping it down. This absolutely disgusted me. Not worthy of the Hilton name. My degree is in Hotel management and I believe that this staff needs more training in hospitality. If cleanliness concerns you at all, DO NOT stay at this property.
- Official Description (provided by the hotel):
- The newly refreshed Hilton Westchester hotel is situated on 45 acres of lush woodlands in Rye, NY combining the relaxed setting of a resort with the flexibility of a full-service business hotel. Located just 6 miles east of White Plains, NY, 8 miles from Westchester Airport(HPN) and 25 miles to New York City. Free local shuttle service available. Newly refreshed guest rooms feel brighter and more relaxed with a complete rebuild. Guests will take pleasure in warm colors creating a residential feel for a home away from home. With improved sound insulation and Hilton Serenity™ Beds, a good night's sleep will come with ease. Contemporary amenities and elegant renovated bathrooms give the perfect start to the day. Take advantage of complimentary transportation to destinations including White Plains Airport, Rye Train Station, local businesses and downtown White Plains. We look forward to welcoming you to the Hilton Westchester hotel. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Westchester - Rye Brook Hotel Rye Brook
- Hilton Rye Brook
- Rye Brook Hilton
- Hilton Westchester Westchester County, NY - Rye Brook