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“Rude staff, dirty rooms, moldy” 2 of 5 stars
Review of Hilton Westchester

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Hilton Westchester
3.5 of 5 Hotel   |   699 Westchester Avenue, Rye Brook, NY 10573   |  
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Ranked #2 of 2 Hotels in Rye Brook
Melbourne, Florida
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Rude staff, dirty rooms, moldy”
2 of 5 stars Reviewed 2 days ago NEW

We stay in the White Plains often for work, yet this is our first time at this property. Whenever we stay at a Hilton, we expect that it will be clean and comfortable. This property is not. The front desk staff was friendly, but other staff was not. My room had a leaky faucet, plastic wrapping in the sink indicating that it had not been cleaned, and hairs all over the tub & bathroom floor. The room smelled like mold and my allergies kicked up significantly over night. Went downstairs for dinner and the bartender was very rude when I inquired about the over inflated prices. There is nowhere else within walking distance to go eat. The next morning, I was seated at a table at the buffet that had crumbs all over it. When I asked the waitress if they would wipe it down, she snipped at me and moved me to another table. She then sat another party at the table and still did not clean it. After that party left, the plates were removed & the table was reset without wiping it down. This absolutely disgusted me. Not worthy of the Hilton name. My degree is in Hotel management and I believe that this staff needs more training in hospitality. If cleanliness concerns you at all, DO NOT stay at this property.

  • Stayed March 2015, traveled on business
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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46 reviews from our community

Traveler rating
    18
    13
    7
    6
    2
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13
5
Solo
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18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
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English first
Santiago
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

A beautiful hotel, with great food, specially at breakfast. The room smelled a bit, specially the sheets, but other than that everything was according to a Hilton standard. The service was very attentive, but it took me two visits to the concierge to have blankets sent to my room.

  • Stayed February 2015, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed here for the weekend arrived Friday afternoon had a nice time hotl grounds are easily accessible witha ree shuttle. To drop you off and pick you back up simply call hotel front desk. Staff were friendly and very helpful my room. Was cleaned daily only thing I didn't like the property restaurant needs better selections. Otherwise I had a restful stay

  • Stayed February 2015, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
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Rye Brook, New York
1 review
5 of 5 stars Reviewed 4 days ago NEW

The staff here was exceptional! Charnise, the desk clerk was outstandingly pleasant and helpful. We had trouble locating our section of the hotel and Charnise walk a way with us to guide us along the way.

  • Stayed February 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 5 days ago NEW via mobile

I had an awesome experience at the Hilton Westchester. I had a flawless checkin with Kaitlin who properly directed me to where my room was... It was a bit of a walk, the shortcut was to walk outside which I didn't mind because it was a nice day out (well, 30 degrees was considered nice during my stay in NY). My experience in the restaurant was also great. The breakfast buffet which was included in my rate was one of the best buffets I have seen while traveling. Amanda was delightful to speak with and seemed like she really enjoyed catering to the guests. Dinner was a little hectic and I had to wait a decent amount of time for a burger, but I didn't mind waiting because Angel my server was very professional and nice. I do wish that the manager Brian would have seen how long I was waiting for my burger before I had to mention it to him. The grounds are very nice and the room did its job. I can't wait to return in the summer and take advantage of the outdoors.

  • Stayed February 2015
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Groningen
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed at the Hilton Westchester for four days. Decent location. Hotel staff is very helpful. The restaurant did not have many choice for vegetarians but they did their best to serve a good meal. A +++ to Angel the best waiter I ever got. If you are reading this and you ever visit the Netherlands please touch base with me.

  • Stayed February 2015
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Raleigh, North Carolina
1 review
4 of 5 stars Reviewed 1 week ago NEW

Nothing is outstanding here but all of it is pretty good .... I am in and out of the area all the time and stay here all the time and recommend it!!! Parking in Winter can be a brisk hike, but thats the worst of it!

  • Stayed February 2015, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Westchester

Address: 699 Westchester Avenue, Rye Brook, NY 10573
Phone Number:
Location: United States > New York > Westchester County > Rye Brook
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Rye Brook
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Westchester 3.5*
Number of rooms: 436
Official Description (provided by the hotel):
The newly refreshed Hilton Westchester hotel is situated on 45 acres of lush woodlands in Rye, NY combining the relaxed setting of a resort with the flexibility of a full-service business hotel. Located just 6 miles east of White Plains, NY, 8 miles from Westchester Airport(HPN) and 25 miles to New York City. Free local shuttle service available. Newly refreshed guest rooms feel brighter and more relaxed with a complete rebuild. Guests will take pleasure in warm colors creating a residential feel for a home away from home. With improved sound insulation and Hilton Serenity™ Beds, a good night's sleep will come with ease. Contemporary amenities and elegant renovated bathrooms give the perfect start to the day. Take advantage of complimentary transportation to destinations including White Plains Airport, Rye Train Station, local businesses and downtown White Plains. We look forward to welcoming you to the Hilton Westchester hotel. ... more   less 
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Also Known As:
Hilton Westchester - Rye Brook Hotel Rye Brook
Hilton Rye Brook
Rye Brook Hilton
Hilton Westchester Westchester County, NY - Rye Brook

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