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“Best business option in the area; not the best deal” 4 of 5 stars
Review of Hilton Westchester

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Hilton Westchester
3.5 of 5 Hotel   |   699 Westchester Avenue, Rye Brook, NY 10573   |  
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Rates from just $139!
Ranked #2 of 2 Hotels in Rye Brook
Saint Louis Park, Minnesota
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
“Best business option in the area; not the best deal”
4 of 5 stars Reviewed March 4, 2013

Decent property; nothing to write home about. I am usually in mid-level properties that most often include free wifi, free paper, free breakfast. Of course, none of these are included at a Hilton- so coupled with the already higher-than-I-usually-pay rate, I was not real pleased on the overall cost to stay here. However, the common area/bar is nice for a post-business cocktail- complete with fireplace.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeniseRubin, Manager at Hilton Westchester, responded to this review, March 19, 2013
Dear donwon,

Thank you for your honest comments in regards to the additional costs during your stay. As a Hilton property we do need to follow the guidelines for our property. I am happy you enjoyed the renovated area and fireplace.

Sincerely,
Denise Rubin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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572 reviews from our community

Traveler rating
    133
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    139
    86
    53
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148
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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English first
Raleigh, NC
Top Contributor
142 reviews 142 reviews
46 hotel reviews
Reviews in 45 cities Reviews in 45 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 4, 2013

If you need to stay in the Westchester area this is the hotel I recommend. The staff is friendly and the rooms are very comfortable. I will say do not order food at the bar as it takes way too long, but the restaurant is good and the service there is good.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeniseRubin, Manager at Hilton Westchester, responded to this review, March 19, 2013
Dear asicscout,

Thank you for taking the time to post your comments via Trip Advisor. I will share your comments with the team. I do apologize fort he long wait you had at the bar. I hope you will visit again in the future.

Sincerely,
Denise Rubin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 21, 2013

it is a great hotel out side of New york City on very large property. it is very private very roomy
the staff is very good they want to please
The food was fair but the grounds are worth the stay as is the surrounding area

Room Tip: pick a room close to the check in we had to walk a long way to the room
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeniseRubin, Manager at Hilton Westchester, responded to this review, February 24, 2013
Dear charles073,

I am happy you had a relaxing weekend while staying with us. Thank you for postin gyour feedback via Trip Advisor. I will share your feedback with our team and we look forward to having you spend another weekend in the near future.

Sincerely.

Denise Rubin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 20, 2013

The hotel has lost its old charm and character with the renovation. Plus the pool which my kids love, was out of order. We might as well have just stayed in Manhattan! Service was so-so. The wait for breakfast was horrendous. We spent almost 20 minutes standing in line while the staff rushed around looking frazzled and avoiding eye contact with all the unhappy guests! It's probably best to go for a late breakfast after 10.30 if you can.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill S, Manager at Hilton Westchester, responded to this review, February 23, 2013
Thank you for posting your comments via Trip Advisor. I appologize for the long wait and pool being closed. As noticed we have completed a major renovation that did open up the lobby, restarant and lounge. We are very proud of the decor but it is a more modern than the old style.

The restaurant has enjoyed great success and a wonderful buffet. Of course I am very concerned about the long wait. We will review our staffing guidelines and we'll keep the buffet open until 1pm on the weekends.

Additionally the pool is back in service. For the safety of our guest we needed to ensure the chlorine levels were correct. Further we do have a new ADA pool lift installed.

Please let me know when you return as I would like to personally ensure an outstanding stay.

Sincerely,

Bill Scheer
Director of F&B
914-934-2555
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Silver Spring, Maryland
1 review
3 of 5 stars Reviewed February 20, 2013

Stayed there 2 16 2013. Great room. Great breakfast. No coffee carafe for our room coffee maker and they charged me $2 to get an extra coffee in the AM (they didn't chase me down the hall but that was what the sign said and I did not dispute). Worst has been to try and find a lost item. Know that it was left on the bed in the room, but "they have no knowledge". This was not really expensive but the lack of concern has been off putting. I would think twice about returning. I would go to a smaller hotel that actually cared about their guests. Edith

Room Tip: Huge hotel. If you have kids ask to be close to the front desk
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  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeniseRubin, Manager at Hilton Westchester, responded to this review, February 24, 2013
Dear eandjhome,

I really appreciate you takin gthe time to post your comments via Trip Advisor. I am happy you felt you had a great room and breakfast, however I am concerned about your lost item. I am happy to assist with a lost and found inquiry, please do not hesiate to contact me. We do care and our guests are very important to us. I look forward to hearing from you.

Sincerely,
Denise Rubin
914-934-2540
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New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 20, 2013

Clean rooms. Staff were very caring and welcoming. Recommended for couples and great place for business. Excellent location. Buffet breakfast for two was great. The property with woods excellent. Best place to stay if you don't like city or downtown. About 20 miles to Manhattan. Will be there again very soon when the weather is much better.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeniseRubin, Manager at Hilton Westchester, responded to this review, February 24, 2013
Dear zee o,

Thank you for the excellent comments via Trip Advisor. It is always nice to be able to share the feedback from our guests with the team. We really appreciate our loyalty and recommendation.

Sincerely,
Denise Rubin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massachusetts
Top Contributor
109 reviews 109 reviews
10 hotel reviews
Reviews in 28 cities Reviews in 28 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed February 20, 2013

I stayed here with friends over the weekend. The hotel is HUGE. Seems like a good hotel for wedding guests to stay or if you had a large group for a conference or something. The lobby is very spacious and open which was nice. There is a bar in the lobby (it was terrible so I don't suggest you go!) and then a restaurant as well. We ordered a pizza that was pretty good. The room was typical... clean enough! Nothing to complain about.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeniseRubin, Manager at Hilton Westchester, responded to this review, February 24, 2013
Dear bostonkse,

Thank you for posting your comments via Trip Advisor. I am glad you liked the pizza and your room. I am concerned why you thought the bar was terrible. Please do not hesitate to contact myself directly.

Sincerely,

Denise Rubin
Director of Rooms
914-934-2540
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Westchester

Address: 699 Westchester Avenue, Rye Brook, NY 10573
Phone Number:
Location: United States > New York > Westchester County > Rye Brook
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Rye Brook
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Westchester 3.5*
Number of rooms: 436
Official Description (provided by the hotel):
The newly refreshed Hilton Westchester hotel is situated on 45 acres of lush woodlands in Rye, NY combining the relaxed setting of a resort with the flexibility of a full-service business hotel. Located just 6 miles east of White Plains, NY, 8 miles from Westchester Airport(HPN) and 25 miles to New York City. Free local shuttle service available. Newly refreshed guest rooms feel brighter and more relaxed with a complete rebuild. Guests will take pleasure in warm colors creating a residential feel for a home away from home. With improved sound insulation and Hilton Serenity™ Beds, a good night's sleep will come with ease. Contemporary amenities and elegant renovated bathrooms give the perfect start to the day. Take advantage of complimentary transportation to destinations including White Plains Airport, Rye Train Station, local businesses and downtown White Plains. We look forward to welcoming you to the Hilton Westchester hotel. ... more   less 
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Also Known As:
Hilton Westchester - Rye Brook Hotel Rye Brook
Hilton Rye Brook
Rye Brook Hilton
Hilton Westchester Westchester County, NY - Rye Brook

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