Stopped here for one night on a road trip to NE to visit family. Normally we stay at a very nice Courtyard Marriott in Wilmington, DE, but decided to drive a little further to NY this time and selected this hotel since we require pet friendly accommodations. What a disappointment. After a long day in the car we finally arrived at 11pm. We had to carry two sleeping children for miles it seemed and use two elevators to finally get to our room. The heat was not working so maintenance was called. The men sent were friendly and prompt, but the heat shut off again at some point during the night and would not come back on. Suffice to say, the room was quite chilly when we woke up at 6am to get ready. In addition to a lack of consistent heat, the paint on the ceiling over the shower was peeling off and hanging in large pieces, the tub wouldn't drain properly, there was significant mildew in the grout in the shower and the floor beside tub, and the carpet was visibly stained and dirty - so much so it made my children's socks dirty walking on it. When I reported these things to the agent upon checkout she did apologize, but did not take notes or enter these remarks into their computer system. I suspect the next guests will encounter the same issues. On the positive side, it was nice to have a ground floor room w/ a sliding glass door to let our dog in and out of. The beds were comfortable too. Overall, what looked like a nice room initially was really a let down. It seems like proper cleaning and maintenance are issues for the property. We won't be staying here again on future trips.
- Official Description (provided by the hotel):
- The newly refreshed Hilton Westchester hotel is situated on 45 acres of lush woodlands in Rye, NY combining the relaxed setting of a resort with the flexibility of a full-service business hotel. Located just 6 miles east of White Plains, NY, 8 miles from Westchester Airport(HPN) and 25 miles to New York City. Free local shuttle service available. Newly refreshed guest rooms feel brighter and more relaxed with a complete rebuild. Guests will take pleasure in warm colors creating a residential feel for a home away from home. With improved sound insulation and Hilton Serenity™ Beds, a good night's sleep will come with ease. Contemporary amenities and elegant renovated bathrooms give the perfect start to the day. Take advantage of complimentary transportation to destinations including White Plains Airport, Rye Train Station, local businesses and downtown White Plains. We look forward to welcoming you to the Hilton Westchester hotel. ... more less
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- Also Known As:
- Hilton Westchester - Rye Brook Hotel Rye Brook
- Hilton Rye Brook
- Rye Brook Hilton
- Hilton Westchester Westchester County, NY - Rye Brook