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“Big, old, dirty, cold and expensive for what it is.” 2 of 5 stars
Review of Hilton Westchester

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Hilton Westchester
3.5 of 5 Hotel   |   699 Westchester Avenue, Rye Brook, NY 10573   |  
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Ranked #2 of 2 hotels in Rye Brook
1 review
“Big, old, dirty, cold and expensive for what it is.”
2 of 5 stars Reviewed December 27, 2012 via mobile

Stopped here for one night on a road trip to NE to visit family. Normally we stay at a very nice Courtyard Marriott in Wilmington, DE, but decided to drive a little further to NY this time and selected this hotel since we require pet friendly accommodations. What a disappointment. After a long day in the car we finally arrived at 11pm. We had to carry two sleeping children for miles it seemed and use two elevators to finally get to our room. The heat was not working so maintenance was called. The men sent were friendly and prompt, but the heat shut off again at some point during the night and would not come back on. Suffice to say, the room was quite chilly when we woke up at 6am to get ready. In addition to a lack of consistent heat, the paint on the ceiling over the shower was peeling off and hanging in large pieces, the tub wouldn't drain properly, there was significant mildew in the grout in the shower and the floor beside tub, and the carpet was visibly stained and dirty - so much so it made my children's socks dirty walking on it. When I reported these things to the agent upon checkout she did apologize, but did not take notes or enter these remarks into their computer system. I suspect the next guests will encounter the same issues. On the positive side, it was nice to have a ground floor room w/ a sliding glass door to let our dog in and out of. The beds were comfortable too. Overall, what looked like a nice room initially was really a let down. It seems like proper cleaning and maintenance are issues for the property. We won't be staying here again on future trips.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
denise r, Manager at Hilton Westchester, responded to this review, January 2, 2013
Dear JCallaha,

Thank you for your review of the issues with your guest room. I often times utilize guest reviews to assess insights within our hotel operations, I have reviewed your feedback with the hotel team and we are now actively taking steps to freshen our guest rooms. I am happy you thought the beds were comfortable and the use of the ground level for your pets needs. If you change your mind and stay with us again, I am more than happy to pre-inspect your room and ensure the quality is of Hilton Standards.

Sincerely,

Denise Rubin
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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English first
Boston
1 review
3 of 5 stars Reviewed December 26, 2012

Enjoyed the standard Hilton features of nice linens and comforters, toiletries, etc. Rooms I stayed in on 2 different recent trips both smelled mildewy, a big turn-off.
Spacious king-sized room; lovely pool area with a fine hot tub pluses. Only free internet is in the lobby, a major drawback for personal travel.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
denise r, Manager at Hilton Westchester, responded to this review, January 2, 2013
Dear kblowkeytravels,

Thank you for your review of your stay. I am happy you enjoyed the linens, comforters and tioletries. I do apologize for the odor of your rooms and understand this would make your stay uncomfortable. If you are in the area again, please do not hesitate to contact me so I can assure your room is odor free and comfortable.

Sincerely,
Denise
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Bethlehem, Pennsylvania
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 of 5 stars Reviewed December 26, 2012

Very nice accommodations , recently renovated. Excellent breakfast buffet was included, Fitness center and pool are great. The $50 pet fee here was very reasonable, especially considering the $150 rip-off charge of the Hyatt House down the street! The on duty hotel manager Rick was very nice, as was the staff. Looking forward to staying there again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
denise r, Manager at Hilton Westchester, responded to this review, January 2, 2013
Dear jtra4,

Thank you for your great commnets. I am happy you enjoyed your stay and the services we offer. I will share your feedback with the team, we look forward to your next visit as well.

Sincerely,

Denise
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Durban, South Africa
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 19, 2012

We travelled from SA in October- and it was such a warm welcome! very helpful concierge. We never experienced an impatient attitude from ANY member of staff(front desk, cleaning,restaurant). There was a wonderful Jamaican cleaning lady who really took care of us(Grace). Julia at the front desk was THE BEST! this was a lovely hotel, however, the people in the little corner shop did not match the pleasantness of any of the other staff!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
denise r, Manager at Hilton Westchester, responded to this review, December 21, 2012
Dear UTHICA,

Thank you so much for the great comments. I will share your feedback with Grace and Julia as well as the gift shop client. We hope you visit again from SA. Thank you again.

Sincerely,
Denise
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Port Chester, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 19, 2012 via mobile

The Harth restaurant that replaces the Tulip Tree is fantastic. You leave feeling healthy instead of feeling guilty about what you just ate. I enjoyed the brick oven pizza, what a light alternative to heavy doughy pizzas. Also the quinoa salad was by far the tastiest salad I have had. Can't wait to return and try the roasted chicken that a diner was raving over near me. The renovation makes you feel like you are sitting in a trendy, classy Manhattan "in" spot. Service remains excellent and friendly. They retain the same waitstaff over the years so you always have a someone to chat with even if you are alone.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
denise r, Manager at Hilton Westchester, responded to this review, December 21, 2012
Dear lk1919,

Thank you for posting your fantastic comments about your experience in Harth. The staff will be thrilled to see this posting as they love the new look and feel as well. See you again soon.

Sincerely,

Denise
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Stuart, Florida
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 12, 2012

I have been staying at this hotel on and off for over 10 years as it was always about the convenient location. This past weekend we arrived to the total renovations the hotel completed earlier this year. While at first glance the new lobby is almost too modern, everything is well laid out and the staff welcoming. Rooms remain pretty much the same, nice Hilton amenities with efficient service. We were very pleased with the renovated pool and spa area and spent a few hours enjoying the large hot tub. Our biggest and most pleasant surprise was the new onsite restaurant "Harth" which served delicious food with very friendly service. It was nice to see many of the staff members who have been at this location for years.

Our only disappointment was the elimination of the beautiful stone wood burning fireplace and its replacement with a modern gas version. We missed sitting by the fire with a cocktail or our morning coffee.

All in all this is a great location and the new renovations make it ideal for a business or personal visit!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
denise r, Manager at Hilton Westchester, responded to this review, December 21, 2012
Dear jkadventures11,

Thank you for posting your comments on Trip Advisor. We are happy you were able to enjoy the renovations as well as the "Harth" restaurant. I understand and your not alone about missing the cozy stone fireplace. We do appreciate your loyalty over the years and can't wait to see you again soon.

Sincerely,
Denise
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Oklahoma
Top Contributor
114 reviews 114 reviews
47 hotel reviews
Reviews in 61 cities Reviews in 61 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed December 11, 2012

A very nice stay. Corner room that was large and very comfortable. Great ribeye steak from the restaraunt and breakfast each morning was great. During dinner the first night, our waiter accidently brought us the wrong beer. When we brought this to his attention, he apologized and as he started to take the beers away, he asked if we would like to keep them, compliments of the house - nice touch!

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
denise r, Manager at Hilton Westchester, responded to this review, December 21, 2012
Dear Jkren,

Thank you for the very nice comments. I am glad you found the room comfortable, you are right the corner rooms are a bit more roomy. It sounds like you enjoyed our new restaurant "Harth". I will share your comments with the team. Thank you again.

Denise
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Additional Information about Hilton Westchester

Address: 699 Westchester Avenue, Rye Brook, NY 10573
Phone Number:
Location: United States > New York > Westchester County > Rye Brook
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Rye Brook
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Westchester 3.5*
Official Description (provided by the hotel):
The Hilton Westchester hotel, located in Westchester County a New York City suburb of Rye, NY and is minutes east of White Plains, NY and 8 miles from Westchester County-White Plains Airport(HPN) and Greenwich CT. The Hilton Westchester hotel is the ideal location for White Plains shopping and going to the Westchester Mall. The hotel is situated on 45 beautifully landscaped acres of lush woodlands, combining the relaxed setting of a resort with the flexibility of a full-service business hotel. Guest has easy access to New York with the Metro North or Amtrak and can be in NYC within 45 mins. So if you are visiting Westchester County or White Plains for business or pleasure we look forward to welcoming you to the Hilton Westchester hotel. ... more   less 
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Also Known As:
Hilton Westchester - Rye Brook Hotel Rye Brook
Hilton Rye Brook
Rye Brook Hilton
Hilton Westchester Westchester County, NY - Rye Brook

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