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Hilton Westchester: Traveler Reviews

3.5 of 5
699 Westchester Avenue, Rye Brook, NY 10573
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Hilton Westchester
Ranked #2 of 2 hotels in Rye Brook
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303 reviews from our community

Traveler rating
    73
    97
    69
    36
    28
See reviews for
Families
69
 
Couples
52
 
Solo
26
 
Business
121
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
1 review
“Big, old, dirty, cold and expensive for what it is.”
2 of 5 stars Reviewed December 27, 2012 via mobile

Stopped here for one night on a road trip to NE to visit family. Normally we stay at a very nice Courtyard Marriott in Wilmington, DE, but decided to drive a little further to NY this time and selected this hotel since we require pet friendly accommodations. What a disappointment. After a long day in the car we finally arrived at 11pm. We had to carry two sleeping children for miles it seemed and use two elevators to finally get to our room. The heat was not working so maintenance was called. The men sent were friendly and prompt, but the heat shut off again at some point during the night and would not come back on. Suffice to say, the room was quite chilly when we woke up at 6am to get ready. In addition to a lack of consistent heat, the paint on the ceiling over the shower was peeling off and hanging in large pieces, the tub wouldn't drain properly, there was significant mildew in the grout in the shower and the floor beside tub, and the carpet was visibly stained and dirty - so much so it made my children's socks dirty walking on it. When I reported these things to the agent upon checkout she did apologize, but did not take notes or enter these remarks into their computer system. I suspect the next guests will encounter the same issues. On the positive side, it was nice to have a ground floor room w/ a sliding glass door to let our dog in and out of. The beds were comfortable too. Overall, what looked like a nice room initially was really a let down. It seems like proper cleaning and maintenance are issues for the property. We won't be staying here again on future trips.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask JCallaha about Hilton Westchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
denise r, Manager at Hilton Westchester, responded to this review
January 2, 2013
Dear JCallaha,

Thank you for your review of the issues with your guest room. I often times utilize guest reviews to assess insights within our hotel operations, I have reviewed your feedback with the hotel team and we are now actively taking steps to freshen our guest rooms. I am happy you thought the beds were comfortable and the use of the ground level for your pets needs. If you change your mind and stay with us again, I am more than happy to pre-inspect your room and ensure the quality is of Hilton Standards.

Sincerely,

Denise Rubin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
1 review
“Good location; average hotel”
3 of 5 stars Reviewed December 26, 2012

Enjoyed the standard Hilton features of nice linens and comforters, toiletries, etc. Rooms I stayed in on 2 different recent trips both smelled mildewy, a big turn-off.
Spacious king-sized room; lovely pool area with a fine hot tub pluses. Only free internet is in the lobby, a major drawback for personal travel.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask kblowkeytravels about Hilton Westchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
denise r, Manager at Hilton Westchester, responded to this review
January 2, 2013
Dear kblowkeytravels,

Thank you for your review of your stay. I am happy you enjoyed the linens, comforters and tioletries. I do apologize for the odor of your rooms and understand this would make your stay uncomfortable. If you are in the area again, please do not hesitate to contact me so I can assure your room is odor free and comfortable.

Sincerely,
Denise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethlehem, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“Great value, Great with pets”
5 of 5 stars Reviewed December 26, 2012

Very nice accommodations , recently renovated. Excellent breakfast buffet was included, Fitness center and pool are great. The $50 pet fee here was very reasonable, especially considering the $150 rip-off charge of the Hyatt House down the street! The on duty hotel manager Rick was very nice, as was the staff. Looking forward to staying there again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask jtra4 about Hilton Westchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
denise r, Manager at Hilton Westchester, responded to this review
January 2, 2013
Dear jtra4,

Thank you for your great commnets. I am happy you enjoyed your stay and the services we offer. I will share your feedback with the team, we look forward to your next visit as well.

Sincerely,

Denise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban, South Africa
1 review
“Warm and Cosy”
4 of 5 stars Reviewed December 19, 2012

We travelled from SA in October- and it was such a warm welcome! very helpful concierge. We never experienced an impatient attitude from ANY member of staff(front desk, cleaning,restaurant). There was a wonderful Jamaican cleaning lady who really took care of us(Grace). Julia at the front desk was THE BEST! this was a lovely hotel, however, the people in the little corner shop did not match the pleasantness of any of the other staff!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask UTHICA about Hilton Westchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
denise r, Manager at Hilton Westchester, responded to this review
December 21, 2012
Dear UTHICA,

Thank you so much for the great comments. I will share your feedback with Grace and Julia as well as the gift shop client. We hope you visit again from SA. Thank you again.

Sincerely,
Denise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Chester, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“The Harth”
5 of 5 stars Reviewed December 19, 2012 via mobile

The Harth restaurant that replaces the Tulip Tree is fantastic. You leave feeling healthy instead of feeling guilty about what you just ate. I enjoyed the brick oven pizza, what a light alternative to heavy doughy pizzas. Also the quinoa salad was by far the tastiest salad I have had. Can't wait to return and try the roasted chicken that a diner was raving over near me. The renovation makes you feel like you are sitting in a trendy, classy Manhattan "in" spot. Service remains excellent and friendly. They retain the same waitstaff over the years so you always have a someone to chat with even if you are alone.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask lk1919 about Hilton Westchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
denise r, Manager at Hilton Westchester, responded to this review
December 21, 2012
Dear lk1919,

Thank you for posting your fantastic comments about your experience in Harth. The staff will be thrilled to see this posting as they love the new look and feel as well. See you again soon.

Sincerely,

Denise
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Hilton Westchester

Also Known As:
Hilton Westchester - Rye Brook Hotel Rye Brook
Hilton Westchester - Rye Brook Hotel
Hilton Rye Brook
Rye Brook Hilton
Hilton Westchester Westchester County, NY - Rye Brook
Address: 699 Westchester Avenue, Rye Brook, NY 10573
Phone Number:
Region: United States > New York > Westchester County > Rye Brook
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Rye Brook
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Hilton Westchester hotel, located in Westchester County a New York City suburb of Rye, NY and is minutes east of White Plains, NY and 8 miles from Westchester County-White Plains Airport(HPN) and Greenwich CT. The Hilton Westchester hotel is the ideal location for White Plains shopping and going to the Westchester Mall. The hotel is situated on 45 beautifully landscaped acres of lush woodlands, combining the relaxed setting of a resort with the flexibility of a full-service business hotel. Guest has easy access to New York with the Metro North or Amtrak and can be in NYC within 45 mins. So if you are visiting Westchester County or White Plains for business or pleasure we look forward to welcoming you to the Hilton Westchester hotel. ... more   less 
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