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“The Harth” 5 of 5 stars
Review of Hilton Westchester

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Hilton Westchester
3.5 of 5 Hotel   |   699 Westchester Avenue, Rye Brook, NY 10573   |  
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Ranked #2 of 2 hotels in Rye Brook
Port Chester, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“The Harth”
5 of 5 stars Reviewed December 19, 2012 via mobile

The Harth restaurant that replaces the Tulip Tree is fantastic. You leave feeling healthy instead of feeling guilty about what you just ate. I enjoyed the brick oven pizza, what a light alternative to heavy doughy pizzas. Also the quinoa salad was by far the tastiest salad I have had. Can't wait to return and try the roasted chicken that a diner was raving over near me. The renovation makes you feel like you are sitting in a trendy, classy Manhattan "in" spot. Service remains excellent and friendly. They retain the same waitstaff over the years so you always have a someone to chat with even if you are alone.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
denise r, Manager at Hilton Westchester, responded to this review, December 21, 2012
Dear lk1919,

Thank you for posting your fantastic comments about your experience in Harth. The staff will be thrilled to see this posting as they love the new look and feel as well. See you again soon.

Sincerely,

Denise
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Stuart, Florida
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 12, 2012

I have been staying at this hotel on and off for over 10 years as it was always about the convenient location. This past weekend we arrived to the total renovations the hotel completed earlier this year. While at first glance the new lobby is almost too modern, everything is well laid out and the staff welcoming. Rooms remain pretty much the same, nice Hilton amenities with efficient service. We were very pleased with the renovated pool and spa area and spent a few hours enjoying the large hot tub. Our biggest and most pleasant surprise was the new onsite restaurant "Harth" which served delicious food with very friendly service. It was nice to see many of the staff members who have been at this location for years.

Our only disappointment was the elimination of the beautiful stone wood burning fireplace and its replacement with a modern gas version. We missed sitting by the fire with a cocktail or our morning coffee.

All in all this is a great location and the new renovations make it ideal for a business or personal visit!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
denise r, Manager at Hilton Westchester, responded to this review, December 21, 2012
Dear jkadventures11,

Thank you for posting your comments on Trip Advisor. We are happy you were able to enjoy the renovations as well as the "Harth" restaurant. I understand and your not alone about missing the cozy stone fireplace. We do appreciate your loyalty over the years and can't wait to see you again soon.

Sincerely,
Denise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma
Top Contributor
114 reviews 114 reviews
47 hotel reviews
Reviews in 61 cities Reviews in 61 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed December 11, 2012

A very nice stay. Corner room that was large and very comfortable. Great ribeye steak from the restaraunt and breakfast each morning was great. During dinner the first night, our waiter accidently brought us the wrong beer. When we brought this to his attention, he apologized and as he started to take the beers away, he asked if we would like to keep them, compliments of the house - nice touch!

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
denise r, Manager at Hilton Westchester, responded to this review, December 21, 2012
Dear Jkren,

Thank you for the very nice comments. I am glad you found the room comfortable, you are right the corner rooms are a bit more roomy. It sounds like you enjoyed our new restaurant "Harth". I will share your comments with the team. Thank you again.

Denise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
long island, new york
Top Contributor
101 reviews 101 reviews
20 hotel reviews
Reviews in 38 cities Reviews in 38 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed December 10, 2012

I have stayed here twice in the past couple of months for conferences and will be back for two more conferences in the next couple of months. The hotel is very easy to get to and I like that it's set back off the road, gives it an almost, secluded feel. The rooms were good for both of my visits, king bed and a double queen bed. My first stay was in the main section, behind the front desk and very easy to get to. The second stay was all the way past the conference centers and up and down some stairs, which was a bit out of the way, but, made due.
The food at the conferences was ok, nothing that great. I can't say anythng about the restaurant food, but did have friends say they enjoyed their meals there.
Overall, I would be back at this hotel even if I didn't have conferences, just to get away for a night or two. Would certainly request the rooms behind the front desk to make it easier.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
denise r, Manager at Hilton Westchester, responded to this review, December 21, 2012
Dear frankieb6024,

Thank you for the feedback. Many of our guests enjoy the fact that we are set back off the road and secluded. It makes you feel as if you are far away even though you may not be. I understand you prefer the rooms that are closer to the front desk, I am more than happy to assist you with getting you a room in the location you prefer for your next visit.

Sincerely,

Denise Rubin
914-934-2540
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Meriden, CT
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 6, 2012

Pros: Great location right off of the parkway. Beautiful hotel, relaxing well appointed lobby. Wonderful and helpful staff. I asked for regular coffee instead of decaf in my room and that request was granted seamlessly. Some of the first floor rooms are balcony rooms. I checked out very late and was not charged for the full day which was nice. Beds are very comfortable. Safe in room. Indoor pool.

Cons: Sliding screen door kept falling off the track. $14.95/day for internet access if you are not a gold or platinum Hilton member. Food is very expensive: $19.99 for breakfast buffet. Room service will cost you, dinner for two was $91.00, but it was worth it. No hair dryer in room.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
denise r, Manager at Hilton Westchester, responded to this review, December 8, 2012
Dear Celis0814,

Thank you for both the negative and positive feedback. We will certainly have the screen door looked at and repaired. I am happy overall you had a pleasant stay, and look forward to your return.

Sincerely,
Denise
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New York City, New York, USA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 5, 2012

I'm a little late in posting this but wanted to make sure that I did include a review. My boyfriend and I stayed overnight on November 17th for a quick overnight getaway for his birthday. We are both from New York City. The rate was reasonable, check-in was quick, our room was great. The lobby of the hotel is very quaint and we enjoyed appetizers and drinks at the bar. The bartender and waitstaff were very personable and service was efficient. I also enjoyed using the indoor swimming pool and jacuzzi. The only possible downside is that breakfast wasn't included in the rate.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
denise r, Manager at Hilton Westchester, responded to this review, December 8, 2012
Dear Tahira,

Better late than never. Thank you so much for the great comments. It sounds like it was a great birthday weekend. We hope to see you for many more.

Sincerely,
Denise
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Stevensville
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed December 5, 2012

Came in late at night. Valet chatting with friends. Horrible directions to my room which required I go up a floor past my room, change elevators, and come back down. Seemed very out dated in it's appointments and there was an odd odor in my room.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
denise r, Manager at Hilton Westchester, responded to this review, December 8, 2012
Dear Terri D,

It sounds as though we completely disappointed you. I am more than happy to invite you back and talk to you personnaly in regards to your stay.
Please contact me at (914)934-2540

Sincerely
Denise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Westchester

Address: 699 Westchester Avenue, Rye Brook, NY 10573
Phone Number:
Location: United States > New York > Westchester County > Rye Brook
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Rye Brook
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Westchester 3.5*
Official Description (provided by the hotel):
The Hilton Westchester hotel, located in Westchester County a New York City suburb of Rye, NY and is minutes east of White Plains, NY and 8 miles from Westchester County-White Plains Airport(HPN) and Greenwich CT. The Hilton Westchester hotel is the ideal location for White Plains shopping and going to the Westchester Mall. The hotel is situated on 45 beautifully landscaped acres of lush woodlands, combining the relaxed setting of a resort with the flexibility of a full-service business hotel. Guest has easy access to New York with the Metro North or Amtrak and can be in NYC within 45 mins. So if you are visiting Westchester County or White Plains for business or pleasure we look forward to welcoming you to the Hilton Westchester hotel. ... more   less 
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Also Known As:
Hilton Westchester - Rye Brook Hotel Rye Brook
Hilton Rye Brook
Rye Brook Hilton
Hilton Westchester Westchester County, NY - Rye Brook

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