When we arrived from CA at night , we couldn't believe how noisy the whole place was (due to 2 reunions going on). We were exhausted, but I was ready to move to any other hotel, or even just to drive around until we figured something out. Then my husband talked to Patty and Olga about it, and they upgraded us (no charge) to a suite that was actually totally quiet. We stayed there for 4 days, and all was great. Alicia was also really helpful during our stay. The hotel is charming, in a beautiful village neighborhood, and I loved the free massage chair right up the stairs from the lobby. It's true there was no heat (this was late Oct.) which I did think was weird. But, all in all, we loved the place.
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