I must include the fact that I was with a small group as well. There were 5 of us and two of the nurses from California had a similar experience with regards to the mediocre service. They had complained of lackluster service upon their arrival as well. So it seems the best treatment and service went to the large group that was there at the same time. Clearly, offering your guest a blanket b/c YOU (the manager) have decided the temperature has warmed up (57 degrees) it simply NOT good service.
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